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Allpress Espresso Logo Allpress Espresso · Sales

Customer Manager

New Zealand, Auckland Employment contract · Job Posted December 05, 2025
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Job Description

Proactive and relationship-driven role to nurture key customer partnerships and ensure every interaction adds value. Working with dual brands to grow and support hospitality businesses throughout the North Island.

Job Responsibility

  • Nurture key customer partnerships
  • Be the face of the business and engage with customers
  • Build client relationships and support them in building their businesses
  • Understand customer goals and solve challenges
  • Generate excitement about company brands
  • Deliver an exceptional customer experience
  • Collaborate with internal sales, Customer Service and Technical teams
  • Deliver tailored solutions to strengthen customer loyalty and drive long-term growth

Requirements

  • Proven experience in account management, customer success, or a similar role
  • Ability to build and manage strong, trusted relationship with customers
  • Understand client needs and provide solutions that meet their business objectives
  • Monitor account performance and identify opportunities for improvement or growth
  • Exceptional communication, negotiation, and interpersonal skills
  • Great organisational skills and proven ability to forward plan
  • Be a team player, admin savvy, highly motivated and goal focused
  • Ability to manage multiple priorities in a fast-paced environment
  • A successful history of meeting company KPI’s
  • Possesses the knowledge to understand business P&L’s and confidently report these to customers
  • A full, clean drivers’ licence
  • Ability to travel regionally monthly/when required

Nice to have

  • Experience in the food and beverage industry
  • Passion for coffee

What we offer

  • Company vehicle + parking
  • Free coffee at work
  • 250g of beans to take home weekly
  • Online staff discounts
  • Breakfast clubs, Friday drinks, and social events
  • Free and confidential Employee Assistance Program
  • Annual $200 wellbeing voucher
  • 12-week company paid parental leave policy
  • Career development across multiple brands
  • Structured development plan
  • Free access to LinkedIn Learning
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