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Proactive and relationship-driven role to nurture key customer partnerships and ensure every interaction adds value. Working with dual brands to grow and support hospitality businesses throughout the North Island.
Job Responsibility:
Nurture key customer partnerships
Be the face of the business and engage with customers
Build client relationships and support them in building their businesses
Understand customer goals and solve challenges
Generate excitement about company brands
Deliver an exceptional customer experience
Collaborate with internal sales, Customer Service and Technical teams
Deliver tailored solutions to strengthen customer loyalty and drive long-term growth
Requirements:
Proven experience in account management, customer success, or a similar role
Ability to build and manage strong, trusted relationship with customers
Understand client needs and provide solutions that meet their business objectives
Monitor account performance and identify opportunities for improvement or growth
Exceptional communication, negotiation, and interpersonal skills
Great organisational skills and proven ability to forward plan
Be a team player, admin savvy, highly motivated and goal focused
Ability to manage multiple priorities in a fast-paced environment
A successful history of meeting company KPI’s
Possesses the knowledge to understand business P&L’s and confidently report these to customers
A full, clean drivers’ licence
Ability to travel regionally monthly/when required
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