Customer Manager

• Achieve Sales Goals : Deliver principals’ objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost
• Strategic Planning : Develop a comprehensive Customer Business Plan that aligns with the principals’ business priorities and drives long-term success
• Client Engagement : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results
• Cost Management : Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more
• In-Store Presence : Ensure a competitively superior in-store presence in the assigned stores
• Trade Marketing : Manage manufacturers’ trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer
• Budget Adherence : Operate within the designated budget, ensuring efficient use of resources
• Proactive Communication : Maintain open lines of communication with key principals to ensure alignment and collaboration
• Retail Initiatives : Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests
• Market Knowledge : Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives
• Timely Information Sharing : Provide timely information on selling priorities to Retail Sales Managers, supervisors, and shared resources
• Team Collaboration : Share information and customer/principal insights with team members
• Technology Utilization : Utilize computer systems and technology to achieve the objectives of the Customer Business Plan
• Feedback and Improvement : Provide feedback to the Team Leader and/or General Manager on ways to build organizational capacity and improve business operations
• Special Projects : Complete special projects as requested

• Bachelor’s degree or equivalent in the relevant industry
• At least six months of experience in retail (CPG), marketing, space management, or resets. Preferred: Sales administration or finance experience
• Proficient in Microsoft PowerPoint, Excel, Word, Outlook, and web-based applications
• Excellent presentation skills
• Ability to manage multiple projects
• Visual acuity and color perception
• Ability to lift up to 50 lbs
• Willingness to travel
• Good listening skills
• Ability to push/pull and carry up to 20 lbs

Sales administration or finance experience