Customer Manager - DDS Job at Unilever (North Rocks)

Job Description

We currently have an opportunity available for a Customer Manager – Discount Department Stores to join the Home care, Beauty & Wellbeing & Personal Care team based in North Rocks. As the Customer Manager, you will be externally focused and lead the Discount Department Store portfolio. The Customer Manager will be responsible for developing strong working relationships with Senior Customer contacts. You are responsible for the P&L of the Unilever business, including turnover, profitability, trade spend and Market share delivery, whilst building, negotiating and executing the commercial joint business plan with the Customer.

Job Responsibility

Delivery of Turnover, Customer Profitability and TTS budgets for allocated categories within Customer Channel
Develop strong relationships with both internal (e.g. Category Manager, Shopper Insights Managers) & external customers (e.g. Category Managers, Trading Managers, Category Directors Buyers)
With Customer Marketing Manager, deliver in store activation events as defined by company Pulsing Plan
Develop & deliver Joint Business Plans with the Customer
Develop and deliver promotional plan within Customer
Day to day administration and evaluation of product portfolio e.g. Promotional Evaluation, inputs to S&OP
Discuss and agree Gap Filling initiatives with Category Team
Lead range and merchandising reviews (where appropriate), working in collaboration with the Category Managers, Range & Merchandisers and Head of Platinum Partnership
Work with CBM and Customer Director to develop and deliver Local Customer Strategy Plan for customer
Deliver key Category Team initiatives at Customer e.g. Price Increases, Brand Activation, NPD etc
Work with Customer Service Team to ensure customer service issues are resolved efficiently
Own the short-term volume and spend forecast aligned to S&OP process for their allocated categories

Requirements

Demonstrated business experience, preferably cross-functional
FMCG experience is a plus
Strong customer facing experience and proven track record is a must
Proven people management/development capabilities
Experience in Customer Marketing, Trade Category Management and Account Management or Field Sales roles
Must be willing to work part-time (3 days a week)

What we offer

Development opportunities
Benefits and a working culture that embraces diversity and is pioneering flexibility
Amazing discounts on external company products
Attractive employee referral reward program

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Customer Manager - DDS

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