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Customer Manager Associate

United States, Portland 16.30 USD / Hour · Job Posted March 25, 2026
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Job Description

The Associate Customer Manager covers a designated territory and the surrounding area within a market. This role reports to the Retail Sales Manager or Senior Customer Manager and focuses on developing relationships with store managers and personnel to achieve short- and long-term performance objectives. The ACM executes wall-to-wall sales coverage, including new item speed-to-shelf, schematic compliance, item and pricing surveys, promotion selling, and product merchandising, resulting in incremental sales volume.

Job Responsibility

  • Sell promotional programs for displays at independent natural retailers purchasing from distributors
  • Sell incremental quantities for display and TPR based on OI programs through distributors
  • Build and maintain strong relationships with store managers and buyers
  • Obtain the distribution and placement of the client's new items at independent retailers via distributors
  • Identify and correct voids in product placement or availability
  • Merchandise manufacturer products to achieve optimal shelf placement
  • Attend retailer resets when requested
  • Complete audits and pricing surveys in stores as assigned
  • Report competitive and market activity to management
  • Utilize supplied technology to track results and report metrics
  • Set and review performance objectives with the Sales Manager

Requirements

  • Bachelor’s degree or equivalent work experience
  • Sales experience, preferably in the natural products industry
  • Strong interpersonal, organizational, and sales skills
  • Ability to work effectively with team members, peers, management, and external customer contacts
  • Home space to store samples securely and accessibly
  • Basic proficiency in Microsoft Office (Outlook, Excel) and managing email/calendar
  • Valid driver’s license and current auto insurance
  • able to drive for extended periods

What we offer

  • Medical, dental and vision insurance
  • Company-paid life insurance, short-term and long-term disability
  • 401k program
  • Generous Paid Time Off (PTO) program

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