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Customer & Mail Coordinator

Woolworths Supermarkets

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Location:
New Zealand , Auckland

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Customer & Mail Coordinator plays a vital role in ensuring the smooth and efficient flow of information and goods throughout the Woolworths New Zealand network. This involves providing quality customer service to internal and external stakeholders, managing incoming and outgoing mail, maintaining accurate records, securely processing and handling vendor & coupon material and identifying opportunities to improve mailroom processes. The Customer & Mail Coordinator acts as a central hub for mail-related services, supporting the Support Offices, Stores, and Distribution Centres.

Job Responsibility:

  • Receive, sort, and distribute incoming mail and packages
  • Prepare outgoing mail, including postage and labelling
  • Provide mail and package delivery services to internal departments, distribution centres and stores
  • Respond to inquiries and requests regarding mail and package status
  • Maintain accurate records and logs of mail activities
  • Assist with mailroom organisation and maintenance, to ensure a tidy, clean and welcoming workspace
  • Invoice / coupon processing

Requirements:

  • Experience in Customer Service role
  • Experience in role that requires organisation and strong attention to detail
  • Good communication and interpersonal skills, with the ability to interact effectively with a diverse range of people
  • Working experience in using basic computer programs and technology, such as email, spreadsheets, and tracking software
  • Ability to work effectively as part of a team and contribute to a positive and collaborative work environment
What we offer:
  • Ongoing development within an ANZ team and access to COE/specialist career opportunities
  • Grocery discount card and discounted online shopping delivery
  • Banking and insurance (health, life etc) discounts
  • Global and local career opportunities

Additional Information:

Job Posted:
December 29, 2025

Employment Type:
Fulltime
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