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The Customer & Mail Coordinator plays a vital role in ensuring the smooth and efficient flow of information and goods throughout the Woolworths New Zealand network. This involves providing quality customer service to internal and external stakeholders, managing incoming and outgoing mail, maintaining accurate records, securely processing and handling vendor & coupon material and identifying opportunities to improve mailroom processes. The Customer & Mail Coordinator acts as a central hub for mail-related services, supporting the Support Offices, Stores, and Distribution Centres.
Job Responsibility:
Receive, sort, and distribute incoming mail and packages
Prepare outgoing mail, including postage and labelling
Provide mail and package delivery services to internal departments, distribution centres and stores
Respond to inquiries and requests regarding mail and package status
Maintain accurate records and logs of mail activities
Assist with mailroom organisation and maintenance, to ensure a tidy, clean and welcoming workspace
Invoice / coupon processing
Requirements:
Experience in Customer Service role
Experience in role that requires organisation and strong attention to detail
Good communication and interpersonal skills, with the ability to interact effectively with a diverse range of people
Working experience in using basic computer programs and technology, such as email, spreadsheets, and tracking software
Ability to work effectively as part of a team and contribute to a positive and collaborative work environment
What we offer:
Ongoing development within an ANZ team and access to COE/specialist career opportunities
Grocery discount card and discounted online shopping delivery
Banking and insurance (health, life etc) discounts
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