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IKEA Logo IKEA · -

Customer Loyalty Specialist

United Kingdom, Southampton 30000.00 GBP / Year · Job Posted February 17, 2026
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Job Description

IKEA Southampton are looking to welcome a Store Loyalty Specialist to join our amazing team. Are you passionate about creating memorable customer experiences and driving brand loyalty? We're looking for a dynamic and detail-oriented individual to lead our in-store loyalty initiatives and coordinate engaging events that connect with our community. If you thrive in a fast-paced retail environment and love bringing ideas to life, this is your chance to make a real impact.

Job Responsibility

  • Work with the Store Commercial Activity Manager to ensure IKEA FAMILY and IKEA Business networks are integrated into the local commercial calendar
  • Ensure retail foundation is in place for IKEA FAMILY, including store thread, visibility of benefits, pricing, stock locations and accurate forecasting
  • working closely with the store Commercial Team to make it happen
  • Planning, coordinating and promoting customer events in the store through IKEA FAMILY to drive visitation, customer and loyalty engagement
  • Ensure that all the local communication channels are kept up to date to meet the needs of the customers
  • Collating and sharing loyalty data and KPIs within the Store Commercial Teams and key stakeholders across the store to enable the store to act on locally relevant loyalty opportunities
  • Allocating and coordinating local community budget to support unit neighbourhood engagement plans, including local PR and local causes
  • Contribute to the People Planet Positive agenda by engaging with IKEA FAMILY members about sustainability through events

Requirements

  • Ability to gain insights in customer needs through observing and performing data analysis and convert it to viable customer engagement opportunities
  • Follow up and measure performance of output and capture learnings to improve planning and future performance
  • Proven ability to prioritise and organise your workload in order to make the most efficient use of available time and meet agreed goals and deadlines
  • Confidence to express ideas and opinions effectively through clear communication to influence and build effective relationships across all levels
  • Effective problem-solving and decision-making abilities, particularly when faced with operational challenges

What we offer

  • 15% IKEA discount & discount portal helping you save £100’s on High-street retailers
  • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
  • iBenefits – Rewards & discount portal
  • Free healthy meal option, salad bar, fruit, and hot/cold drinks
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