Customer Loyalty Specialist Job at IKEA (Southampton)

Loyalty and Events Specialist

IKEA Brighton are looking to welcome a Loyalty and Events Specialist to our exci...

Location

United Kingdom , Brighton

Salary:

27772.62 GBP / Year

IKEA

Expiration Date

Until further notice

Requirements

Ability to gain insights in customer needs through observing and performing data analysis and convert it to viable customer engagement opportunities
Follow up and measure performance of output and capture learnings to improve planning and future performance
Proven ability to prioritise and organise your workload in order to make the most efficient use of available time and meet agreed goals and deadlines
Confidence to express ideas and opinions effectively through clear communication to influence and build effective relationships across all levels
Effective problem-solving and decision-making abilities, particularly when faced with operational challenges

Job Responsibility

Work with the Store Commercial Activity Manager to ensure IKEA FAMILY and IKEA Business networks are integrated into the local commercial calendar
Ensure retail foundation is in place for IKEA FAMILY, including store thread, visibility of benefits, pricing, stock locations and accurate forecasting
Planning, coordinating and promoting customer events in the store through IKEA FAMILY to drive visitation, customer and loyalty engagement
Ensure that all the local communication channels are kept up to date to meet the needs of the customers
Collating and sharing loyalty data and KPIs within the Store Commercial Teams and key stakeholders across the store to enable the store to act on locally relevant loyalty opportunities
Allocating and coordinating local community budget to support unit neighbourhood engagement plans, including local PR and local causes
Contribute to the People Planet Positive agenda by engaging with IKEA FAMILY members about sustainability through events

What we offer

15% IKEA discount & discount portal helping you save £100’s on High-street retailers
Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
iBenefits – Rewards & discount portal
Free healthy meal option, salad bar, fruit, and hot/cold drinks

Fulltime

Senior Customer Support Specialist

The candidate will provide technical customer support for the NAVBLUE N-Ops & Cr...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

At least 3-5 years experience within a Technical Customer Support role within the Aviation industry
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Able to think critically and take a proactive approach to identify problems, issues, and opportunities
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Adept at using and learning new software
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Stable employment based on a full-time job contract
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family
Co-funding for meals

Customer Success Specialist

inspHire is a business within the Kerridge Commercial Systems Group (KCS) and bo...

Location

United Kingdom , Nottingham

Salary:

Not provided

InspHire

Expiration Date

Until further notice

Requirements

Education: BTEC/A-Levels or Equivalent as a minimum
Demonstrable interest in IT with a drive to build a successful career
Knowledge of HTML would be great
The ability to quickly learn new applications and technologies and a desire for continuous learning and improvement
Strong interpersonal skills, customer empathy and determination to resolve issues
Analytical, data and process-oriented mind-set who wants to problem solve
Enthusiastic and creative in problem-solving
Flexible and adaptable – both products and their processes will develop over time
Excellent communication skills and willingness to work with others, providing cover and support during peak demand times/holidays/sickness
The ability to plan, prioritise and work on several projects at once

Job Responsibility

Ensures all customers are successfully using the product
Provide setup assistance, technical support and training to customers who use our product, replying to inbound queries
Offer tailored training sessions online to both new and existing customers
Develop customer relationships that promote retention and loyalty
Closely monitor Support cases and Customer Feedback to feed this information back into the Product Development Team
Offer document layout modifications to customers who request for changes via HTML and CSS (training provided on the job)
Work with internal stakeholders to resolve customer issues
Focus on delivering customer service to many customers
Create help documentation and video content to help the customer base

What we offer

Great working environment
Quality Training Provided
Career Development and Opportunity to grow

Fulltime

Loyalty and Communications Specialist

Circle K are seeking a talented individual with a passion for loyalty, customer ...

Location

Ireland , Dublin

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Previous experience in loyalty or marketing, ideally within the retail or convenience sector
Demonstrated experience in campaign management across digital channels (email, app, SMS)
Strong analytical skills with proven experience in database marketing, campaign reporting, and web analytics
Experience managing third-party suppliers and ensuring technical readiness for campaign execution
Understanding of marketing and store systems required to implement promotions and campaigns
Excellent communication skills, both written and verbal, with the ability to influence and collaborate effectively across teams
Strong organisational and time-management abilities, capable of managing multiple priorities simultaneously

Job Responsibility

Support the implementation of loyalty programme design and strategy across the Irish market
Plan, coordinate, and deliver marketing campaigns through email, in-app, and SMS channels to drive customer engagement and programme participation
Collaborate with internal teams and third-party partners to ensure campaigns are technically ready for launch and executed flawlessly across all touchpoints
Coordinate in-store loyalty activations and promotional activities in partnership with Operations
Work with Operations to support employee communications and training (Dealer Partner and COCO sites)
Maintain a detailed project calendar to ensure all loyalty initiatives are planned, communicated, and executed on time
Measure and report on campaign performance, using data and analytics to identify opportunities for optimisation and guide future decision-making
Support the continuous improvement of loyalty processes, simplifying workflows and identifying opportunities for automation
Assist in developing new technical or business approaches to enhance the loyalty proposition
Manage relationships with third-party suppliers to deliver best-in-class loyalty experiences

Fulltime

Customer Lifecycle Marketing Specialist

We’re looking for an experienced Customer Lifecycle Marketing Specialist to driv...

Location

United Kingdom , Hull

Salary:

Not provided

ARCO Limited

Expiration Date

Until further notice

Requirements

Strong hands-on experience with email marketing platforms and marketing automation
Proven background in lifecycle marketing within either B2B or B2C environments
Ability to build segmentation, automated workflows and personalised communications
Data-driven mindset with strong analytical skills
Excellent communication, content creation and project management abilities
Experience with CRM systems and multi-channel campaign delivery
Confidence influencing stakeholders at all levels in a fast-paced environment

Job Responsibility

Develop and deliver customer lifecycle plans that support Active Customer Base growth
Create tailored multi-channel campaigns, including Always-On activity, automated journeys and loyalty programmes
Lead customer communications such as newsletters, targeted emails and nurture programmes
Act as a super-user for our email solution platform (e.g. Optimizely), driving automation, segmentation and optimisation
Work with Data Science to analyse results and improve performance through insight
Collaborate with internal teams and agencies to produce impactful campaign assets

What we offer

A competitive starting salary plus bonus
32 days holiday inclusive of bank holidays which rises with service, plus the option to purchase up to 5 more days each calendar year
2 fully paid Community Volunteering days every year
An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
Free, 24-hour access to our Employee Assistance Programme
Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
Access to our Learning Management System, to support your personal and career development
Long-term service awards

Fulltime

Product Specialist

Product Specialist role at Rocketlane, a fast-growing SaaS company focused on cu...

Location

India , Chennai

Salary:

Not provided

Rocketlane

Expiration Date

Until further notice

Requirements

A degree in a technology-related program with 2 - 4 years of experience in a Product Support role
Strong verbal and written communications skills
Tech-savvy individual with customer-first mentality and enthusiasm to build customer loyalty
Excellent organisational skills, diligent working style and an eye for detail
Excellent customer service and interpersonal skills
Very Much open to working in the US shift

Job Responsibility

Receive and triage incoming cases (email, phone, and web)
Provide product support to clients related to technical and operational aspects of the product, including troubleshooting, educating on product features, and providing related product integrations (eg. Salesforce, Jira etc.)
Collaborate and communicate/escalate issues with other Product Support team members
Deliver a consistent, responsive, and satisfying customer experience at each touchpoint
Be responsible for the collation of key metrics/data points to enable reporting and analysis of customer satisfaction
Train customers in software platform basics and provide progressive guidance throughout the implementation and go-live process

What we offer

Impact and ownership
Work with the best
Celebrate wins
Learn and grow
Flexibility and balance around hours

Fulltime

Senior Sigmafine Specialist

We are looking for a solution implementer or model designer in the disciplines o...

Location

United States; Italy , Houston; Milan; Turin

Salary:

Not provided

Pimsoft

Expiration Date

Until further notice

Requirements

Degree and Education background: Computer Science, Chemical Engineer, Electrical Engineer, Instrumentation Engineer, Software Engineer and related disciplines
5 years of industrial experience which 3 years of experience in implementing Solutions related to the Energy Environment
Ability to understand/troubleshoot process and have good analytical/reasoning ability
Ability to work with Material Balance Production Accounting (Pimsoft Sigmafine or other) Manufacturing Execution System, Process Historian (OSIsoft PI), Software Development Kits, Business Intelligence applications and Relational Databases (Oracle or SQL Server)
Broad knowledge of refinery and petrochemical process technologies, (e.g., crude unit, reformer, catalytic cracker, olefins furnace cracker, etc.) for those covering projects under Material Balance and Oil Movements
Sound systems/programming experience in VB.NET, C#, SQL, MDX, MS SQL Reporting Services, Web Services, databases, and SDLC relevant to project implementation
High level of verbal and written communication skills (English essential, Other Languages is an added asset)
Technical/professional knowledge & skills: expertise demonstrated through problem-solving, applying technical knowledge, and product and service management for the functional area which one operates
Adaptability: Maintaining effectiveness when experiencing major changes in personal work tasks or the work environment
adjusting effectively to work within new work structures, processes, requirements or cultures

Job Responsibility

Participate as Team member or Lead Engineer in the Implementation of Sigmafine according to project scope and specifications
Responsible for technical delivery of the project
Develop and approve project related documentation (application design, functional design, detail design, user manuals, test strategies, training material)
Deliver training courses on Pimsoft Delivery Services line
Perform Technical Advisory Role in the projects on technical issues
Periodically provide status updates to the project manager on project issues and progress
Provide required support for Business Consultancy and generation of Technical proposals
Develop internal tools to streamline the implementation of projects
To be prepared to travel up to 50%
Be a good Ambassador of Pimsoft at the client site

Group Product Manager

Be a key part of Circle K’s journey as we enhance our customer experience throug...

Location

United States , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Significant experience (7+ years) in product management, with a specialized focus on loyalty programs, CRM, and customer lifecycle management
demonstrated success in leading and inspiring a team of product managers or specialists in the loyalty or CRM space
deep expertise in loyalty program design, development, and optimization, including understanding different program mechanics, reward structures, and member engagement tactics
strong understanding of CRM platforms, marketing automation, and data-driven personalization techniques to enhance the member experience
proven ability to use customer data and analytics to derive insights, measure program performance, and drive strategic decisions
experience with the technical aspects of loyalty systems, including integration with POS, e-commerce, and mobile app platforms
excellent cross-functional leadership, communication, and stakeholder management skills, with experience working in a global matrix organization
a strategic thinker with a customer-centric approach, passionate about building lasting customer relationships
bachelor’s or Master’s degree in Marketing, Business, Economics, Computer Science, or a related field
experience in the retail, CPG, or service industry with a large member base is highly desirable.

Job Responsibility

Create compelling personalized experiences that foster deep customer engagement, increase retention, and maximize customer lifetime value
lead the strategic development, implementation, and optimization of loyalty platforms
support on program benefits and member communication strategies
define the product vision for loyalty at Circle K
manage the product roadmap
leverage data to understand member behavior and preferences
collaborate with loyalty, marketing, digital, analytics, and operational teams to deliver a cohesive and rewarding experience.

Customer Loyalty Specialist

IKEA

Location:
United Kingdom , Southampton

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 17, 2026

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