Customer Loyalty Representative Job at Aura

Customer success representative

This role is crucial in driving the growth of our product. You’ll be at the fore...

Location

Australia , Sydney

Salary:

Not provided

Weploy

Expiration Date

Until further notice

Requirements

Proven work experience in customer success or similar role
Experience working in the SaaS industry
Experience with Customer Relationship Management (CRM) software such as Hubspot
Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
Ability to write engaging instruction editorials
Ability to create video
Team spirit
strong communication skills to collaborate with various stakeholders
Good time-management skills
BSc in Computer Science or relevant field preferred

Job Responsibility

Develops healthy customer relationships
Enhances customer training
Evaluates and analyses customer needs
Builds trust and transparency with clients
Onboards new clients
Acts as a customer advocate
Encourages customers to upgrade their products inline with genuine needs
Promotes customer loyalty

What we offer

Autonomy and support in your day to day activities
Become part of a fast-growing team and make your mark
Work in funky offices with break-out spaces and some great perks including beers, kombucha and numerous ‘brain break’ activities such as table tennis, pull-ups rack and basketball
Work with a fun, friendly team of like-minded people

Fulltime

Customer Support Representative Tier 2

We are seeking a Customer Support Representative Tier 2 – Premium & VIP Customer...

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Minimum 2 years in customer-facing roles (Concierge, VIP Support, Account Management, Hospitality, or similar)
Fluent in Spanish and English (C1/C2)
Experience working with premium, high-profile, or high-value customers
Experience with CRM tools and digital communication platforms
Background in eCommerce, hospitality, entertainment, or premium service environments (desired)
Exceptional communication and relationship-building abilities
Strong problem-solving mindset with autonomy and accountability
High attention to detail and ability to deliver premium service
Ability to multitask, prioritize, and work under pressure
Customer-centric, proactive, and solution-oriented

Job Responsibility

Act as the trusted advisor and single point of contact for VIP customers
Grow and nurture relationships to drive retention and loyalty
Deliver concierge-style, personalized support and proactive communication
Manage end-to-end customer journeys, including inquiries, special requests, and post-event follow-up
Anticipate customer needs and provide tailored solutions
Collaborate with internal teams (Operations, Payments, Logistics) to ensure seamless service delivery
Maintain ownership of assigned accounts with timely updates and resolutions
Represent the brand with professionalism, warmth, and premium-service standards

What we offer

Competitive salary
Hybrid work model
Company-provided equipment
Major Medical Insurance
Food vouchers

Fulltime

Product Owner

As a Product Owner, you will serve as a key business leader shaping the future o...

Location

United States , Grand Rapids

Salary:

Not provided

Meijer

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience
2-4 years of business experience in Merchandising, Retail, Loyalty, eCommerce, Omnichannel, or Voice of Customer
Strong understanding of VoC programs, customer feedback insights, loyalty drivers, and customer engagement strategies
Business understanding of retail operations, digital commerce, and customer behavior
Ability to translate business objectives into clear product requirements and prioritization frameworks
Basic awareness of SEO/SEM principles
Strong analytical mindset with the ability to interpret customer and business data to guide decisions
A proactive, business led approach focused on delivering measurable value and improving customer sentiment
Ability to confidently communicate and present business priorities to IT teams and cross functional partners
Quick learner with ability to master business systems and identify opportunities to reduce friction or enhance experience

Job Responsibility

Own and articulate the business vision for your product area, shaping how customers and team members interact across digital and instore touchpoints
Serve as the business's decision maker for your agile team(s), guiding direction and ensuring alignment with business priorities
Translate business strategies into clear product roadmaps, working closely with IT partners to bring new experiences, capabilities, and enhancements to life
Drive product initiatives end-to-end, ensuring features support key business goals-customer engagement, loyalty growth, operational efficiency, and seamless experience
Lead with a strong business perspective, prioritizing backlog items based on business impact, customer value, and feasibility
Partner closely with engineering, UX/UI, analytics, loyalty, merchandising, marketing, and customer care teams to deliver solutions that move the business forward
Champion the voice of the customer, ensuring feedback, sentiment trends, and insights shape product direction and business decisions
Analyze business and customer data-including loyalty performance, VoC themes, buying behavior, and market trends-to refine strategy and inform decision making
Advocate for a cohesive omnichannel experience, ensuring digital and instore interactions work together to support business goals
Bridge communication between business and IT, clarifying requirements, resolving ambiguity, and ensuring teams move in lockstep

What we offer

Weekly pay
Scheduling flexibility
Paid parental leave
Paid education assistance
Team member discount
Development programs for advancement and career growth

Fulltime

Dairy Technology Sales Representative

This role is in support of Cencora's veterinary and livestock production solutio...

Location

United States , Amarillo; Remote

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

A Bachelor’s degree with one to three years of outside sales experience is required
If candidate does not have a Bachelor’s degree than a minimum of ten years’ related experience is required
Excellent interpersonal, presentation and organizational skills and a proven ability to sell are necessary
A valid drivers’ license and good driving record are mandatory
Decision Making: Identifies goals and constraints, considers risks, generates alternatives, evaluates options, and selects best alternatives
Problem Solving: Recognizes that a problem exists
identifies possible reasons for the discrepancy and devises and implements a plan of action to resolve it
Reasoning: Discovers the underlying relationship between two or more objects and uses that knowledge to solve a problem
uses logic to draw conclusions from available information
identifies general rules or principles

Job Responsibility

Generating sales of Micro Technologies to both existing and new customers within an assigned sales territory
Plans and makes sales calls, understanding and selling unique values of all technologies, distinguishing solutions from competitive programs
Travel throughout an assigned territory, calling on existing and prospective customers, always maintaining a current list of 10 best prospects
Builds long-term mutually beneficial relationships with Dairies and heifer development yards, consulting veterinary practices, consulting nutritionists, and state livestock associations
Presents and demonstrates new technologies to customers and educates them on the features, advantages, benefits and value of each product
Quotes prices and credit terms based on target margin objectives, prepares sales contracts for orders obtained
After establishing customer account, ensures orderly transfer of customer relationship to appropriate customer representative
Compile and maintain targets lists of prospective customers for use as sales leads
Assists field support computer technicians in the installation and/or repair of any technology management system and assists installation personnel in equipment and machinery installations
Acts as secondary support person for all technologies in assigned territory by determining problem areas of equipment and recommending changes

What we offer

Medical, dental, and vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities

Fulltime

Senior Sales Assistant

We are seeking a highly motivated retail professional to sell our womenswear col...

Location

United Kingdom , Richmond

Salary:

Not provided

Margaret Howell Ltd.

Expiration Date

Until further notice

Requirements

Acquire collection knowledge through training attendance and regularly engaging with seasonal guides to deepen technical understanding and passion for product
To be aware of the monthly individual and shop sales targets and work to achieve this on a weekly basis maximising all selling opportunities ordering stock in for customers or offering alternatives
Develop good customer relations through your approach and utilising detailed product knowledge during a sale to represent customer expectations of the brand
To achieve customer loyalty by proactively following through with customer requests in a timely manner
To collaborate with colleagues when handling customer enquiries to ensure hand overs are clearly communicated, to ensure efficiency of service
Be receptive to customer requirements, being helpful and courteous at all times to achieve a service that is above and beyond their expectations
Provide accurate information to customers by ensuring knowledge is continuously kept up to date
Perform Company till transactions accurately and demonstrating the ability to handle a range of transactions, including credit notes, refunds, gift vouchers and VAT refunds
Deal with telephone enquiries and orders efficiently and politely preparing mail orders tidily and promptly
Maintain and promote the Company image by wearing Margaret Howell clothing at all times in an appropriate manner

Job Responsibility

SALES
SERVICE
STOCK
OPERATIONAL
SENIOR RESPONSIBILITIES: Providing daily support to both Shop and Assistant Shop Manager and taking responsibility in their absence, including shop opening and closing procedures
Undertake management responsibilities at any London shop to provide cover as required by the business
Regularly checking emails and following up with customer requests
Supporting both Shop and Assistant Shop Manager with completing digital paperwork accurately
daily sales, individual sales, reconciliation, breakdowns and Sunday hand over of figures and breakdown where required

What we offer

A competitive salary
Opportunity to make bonuses
5 weeks holiday plus bank holidays, increasing to 6 weeks with service
Generous clothing allowance
Significant staff discount
Life insurance
Contributory pension and salary exchange scheme
Personal development grant
Cycle to work scheme
Birthday day off

Parttime

Account Sales Manager

The Account Sales Manager manages and supports a portfolio of ASO accounts, buil...

Location

Turkey

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

3+ years sales and marketing experience required
Total Account Management experience preferred
Hospitality sales experience preferred
Recognized as an expert in specific business segment(s), functional area(s), and/or geographical area(s)
Strong preference for candidate who speaks English and Turkish
Excellent professional relationships with the main influencers within the area of expertise.

Job Responsibility

Accurate qualification of potential accounts
re-qualification of existing accounts
Establishes and maintains up-to-date information on each account
Represents all brands of Marriott Lodging
Responsible for proactive account or segment sales
Supports data gathering, reporting & tracking functions
Identifies, develops, initiates and manages opportunities
Networks account teams to maximize coverage of key contacts and revenue streams
Positions self as ‘Subject Matter Expert’ in customer or account activity
Counsels internal stakeholders on negotiating stance

Fulltime