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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Customer Loyalty Advisor

United Kingdom, Abingdon 26000.00 GBP / Year · Job Posted March 05, 2026
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Job Description

If you love helping customers and have the patience to listen and solve customer problems to provide customer satisfaction, then this role helping us bring brilliant broadband and digital happiness to our customers may be the role for you. This is a Customer Service based role, with the aim of retaining customers (e.g. when their contract runs out) and would also include an element of increasing revenue through highlighting and discussing options for upgrades and additional services.

Job Responsibility

  • retaining customers (e.g. when their contract runs out)
  • increasing revenue through highlighting and discussing options for upgrades and additional services
  • help customers recontract and upgrade their service and equipment
  • collaborate with sales, marketing, and customer operations teams to help improve customer retention
  • use database to accurately track customer orders and satisfaction
  • handle a mixture of inbound and outbound calls

Requirements

  • love helping customers
  • patience to listen and solve customer problems
  • inquisitive
  • great listening skills
  • ability to build rapport with people quickly

What we offer

  • Generous employer pension
  • up to 8% matched contribution
  • Income protection & life assurance
  • 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
  • Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
  • Unlimited access to online training and development content via our Learning Management System
  • Long service benefits and monthly employee recognition
  • Enhanced maternity and paternity provisions
  • Flexible working environment
  • Health & Wellbeing initiatives and company funded social events
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