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The Customer Logistics Specialist coordinates end-to-end order and delivery processes to ensure high product availability and excellent customer service. The role acts as a key link between customers, sales, and supply chain teams, focusing on execution excellence, process optimization, and cost efficiency.
Job Responsibility:
Coordinate customer order processing and deliveries
Monitor daily shipment execution and respond flexibly to demand changes
Manage promotional orders, new SKUs, phase-in/phase-out activities
Analyze service KPIs and drive improvements
Identify root causes of out-of-stocks and implement mitigation actions
Support forecast accuracy and sales planning at customer level
Optimize logistics processes and cost to supply
Cooperate closely with Customers, Sales, Planning, Transport, Warehousing, and Production teams
Prepare reports and manage data in SAP and related systems
Actively contribute to continuous improvement and logistics initiatives
Requirements:
University degree
1-2 years of experience in a simmilar role (would be considered as an advantage)
Customer-focused mindset with strong analytical skills
Ability to manage priorities and work independently
Good communication and stakeholder collaboration skills
Very good MS Office skills (especially Excel)
Experience with SAP and EDI systems (would be considered as an advantage)
English and Estonian proficiency
Nice to have:
1-2 years of experience in a simmilar role
Experience with SAP and EDI systems
What we offer:
Medical Care: employees have an opportunity to enroll for a health insurance plan. Through health insurance, it's possible to cover the costs of doctor's visits, hospitalization, vaccination, dental care, and also to apply for sports or other well-being activities compensation
Fruit for employees: we provide fresh, seasonal fruits at all our locations
EAP (Employee Assistance Program): 24/7 access to free consultation and assistance for employees and their family members in dealing with personal and professional problems and challenges
Flexible working conditions: work from home, shorter Fridays, hybrid model, ability to start your working day between 7 am and 10 am
Additional days off for taking up annual leave: if you use all your annual leave each year, you will receive up to 3 additional days off
Lunch cards: the lunch card, which we subsidize every month, will allow you to purchase meals at your favorite places
In-kind: Every quarter you will receive Coca-Cola products