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We are looking for an experienced Customer Logistics Manager who will play a key role in delivering outstanding service to our key customers while driving efficiency across our supply chain operations. If you have a strong background in logistics, passion for customer experience, and the ability to lead and develop teams, this is a great opportunity to make a real impact in a fast-paced FMCG environment.
Job Responsibility
Customer partnership & service excellence: Build strong relationships with key customers and continuously improve service levels
Ensure excellent customer experience and act as a trusted partner for Commercial teams
Co-create and implement joint initiatives with customers
Cross-functional collaboration & efficiency: Collaborate closely with Distribution, Warehouse, Planning, Production, and Finance teams
Drive optimization of logistics processes, transport models, and cost efficiency
Support improvement of goods flow and overall supply chain performance
Leadership & team development: Lead and develop a team of Customer Logistics professionals (5 direct / 8 indirect reports)
Drive engagement, performance, and capability building
Support talent development and build a strong, collaborative team culture
Digitalization & innovation: Drive implementation of digital tools and improve customer collaboration
Bring best practices from the CCH Group and the broader FMCG market
Requirements
Minimum 5 years of experience in Supply Chain, Logistics, or Customer Service (ideally FMCG)
Proven people leadership experience
Strong customer orientation and excellent communication & negotiation skills
Analytical mindset with the ability to manage costs and optimize processes
Ability to prioritize and deliver results in a dynamic environment
Innovative mindset, openness to change, and focus on sustainability