Customer Lifecycle Management Strategist Job at Aquent (Culver City)

Principal Program Manager Sales and Success

As the Principal Program Manager for Sales and Success, you will play a critical...

Location

United States , Austin; San Francisco; Seattle; New York

Salary:

158000.00 - 253800.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

Bachelor’s degree, advanced degree or certifications in program management or change management is a plus
10+ years of experience in program management, with a focus on portfolio management, preferably in a sales or customer success environment
Strong expertise in change management, with a proven ability to influence and drive large-scale initiatives
Exceptional communication and prioritization skills, with a talent for working cross-functionally with senior leaders, strategists, and program sponsors
Strong strategic mindset with an ability to navigate complexity, identify key themes, and deliver impactful solutions
Adept at managing multiple high-priority projects and balancing long-term strategic goals with near-term operational needs
Experience with project management tools and methodologies, including Agile, Lean, or similar frameworks

Job Responsibility

Partner with Portfolio Sponsors to design, develop, and structure the program portfolio, ensuring alignment across all stages of the customer lifecycle
Lead the framework development for each program stage, incorporating customer-centric insights and measurable objectives to ensure program readiness and success
Act as a primary advocate for prioritizing high-impact programs, ensuring all required information is gathered for a thorough prioritization phase
Identify and drive any necessary strategic work before advancing programs, fostering collaboration among key stakeholders to validate program alignment with overarching goals
Collaborate with cross-functional teams and strategists to develop a comprehensive roadmap for change management across Sales and Success
Monitor in-flight programs to assess and validate their strategic impact, making data-driven recommendations to adjust focus or resources as needed to drive outcomes
Take ownership of a key program within the portfolio, leading its execution from ideation through implementation
Oversee all aspects of program delivery, including stakeholder communication, resource allocation, and progress tracking, to ensure that the program meets its objectives and contributes to portfolio-level impact

What we offer

health and wellbeing resources
paid volunteer days
benefits, bonuses, commissions, and equity

Fulltime

Customer Success Manager - Strategic Accounts

In this role, you’ll work regularly with our largest, “Strategic” customer accou...

Location

United States , San Francisco

Salary:

130000.00 - 170000.00 USD / Year

Assembled

Expiration Date

Until further notice

Requirements

Preferred: 5+ years of working experience with at least 3 years in customer-facing, highly strategic, operational, and analytical environments e.g. business operations, management consulting or customer success.
Relationship building & managing up
You don’t give up: You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments
You have a track record for getting things done
You can think strategically while being in the weeds
You have a growth mindset
You have a nose for value
You are a great team member
You get on the plane: You are willing and able to travel to meet with customers in person for onsite training, business reviews, and executive engagement.

Job Responsibility

Account manage a portfolio of our most strategic customers as you help them achieve their goals on Assembled Platform (WFM and Assist AI) and drive business outcomes with senior stakeholders
Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (often with product, sales, partnerships, etc) to drive results
Actively gather and communicate learnings and customer feedback to product and engineering teams. Identify top customer challenges and articulate them effectively to shape product improvements.
Drive and own retention efforts to identify upsell opportunities, lead renewal negotiations and own churn mitigation
Lead strategic initiatives to improve our Customer team processes including projects such as identifying scaleable ways through data to identify churn risk and expansion opportunities and designing the playbooks to increase customer retention and drive product adoption
Maintain and build our systems with the goal of powering our metrics tracking, operational cadence and increasing our ability to be proactive and prescriptive in how we engage with customers
Work in tandem with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes and feature adoption of all aspects of the Assembled Platform across the customer lifecycle.

What we offer

Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Fulltime

Customer Success Manager - Strategic Accounts

In this role, you’ll work regularly with our largest, “Strategic” customer accou...

Location

United Kingdom , London

Salary:

Not provided

Assembled

Expiration Date

Until further notice

Requirements

Preferred: 5+ years of working experience with at least 3 years in customer-facing, highly strategic, operational, and analytical environments e.g. business operations, management consulting or customer success.
Relationship building & managing up: You enjoy developing relationships and can collaborate effectively with a wide range of constituents, adjusting your messaging accordingly.
You don’t give up: You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments
You have a track record for getting things done: You know how to juggle competing priorities and drive towards outcomes.
You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product.
You have a growth mindset: You're not afraid to try things you've not done before and failing. You thrive on feedback
You have a nose for value: You can parse through the noise to determine what matters most, leveraging data to break down complex, amorphous problems.
You are a great team member: You are collaborative, humble and helpful. You are available to help your teammates when needed and are able to balance your priorities with the overall team's.
You get on the plane: You are willing and able to travel to meet with customers in person for onsite training, business reviews, and executive engagement.

Job Responsibility

Account manage a portfolio of our most strategic customers as you help them achieve their goals on Assembled Platform (WFM and Assist AI) and drive business outcomes with senior stakeholders
Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (often with product, sales, partnerships, etc) to drive results
Actively gather and communicate learnings and customer feedback to product and engineering teams. Identify top customer challenges and articulate them effectively to shape product improvements.
Drive and own retention efforts to identify upsell opportunities, lead renewal negotiations and own churn mitigation
Lead strategic initiatives to improve our Customer team processes including projects such as identifying scaleable ways through data to identify churn risk and expansion opportunities and designing the playbooks to increase customer retention and drive product adoption
Maintain and build our systems with the goal of powering our metrics tracking, operational cadence and increasing our ability to be proactive and prescriptive in how we engage with customers
Work in tandem with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes and feature adoption of all aspects of the Assembled Platform across the customer lifecycle.

Fulltime

Senior Bid Strategist, Proposals

As a Senior Bid Strategist at Axon, you’ll leverage deep market knowledge to dev...

Location

United States , San Francisco

Salary:

116250.00 - 186000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

10+ years in bid strategy, proposal management, or strategic planning, demonstrating expertise in bid development, strategic analysis, and competitive positioning
History of successfully leading complex bids
Deep analytical ability to interpret market trends
proven capability in developing compelling, customer-focused bid strategies and persuasive content
Exceptional interpersonal and communication skills
demonstrated capability to influence cross-functional, geographically dispersed senior teams, driving alignment on complex bid strategies
Advanced proficiency in bid management software (RFPIO, Qvidian, Qorus), CRM systems (Salesforce), Microsoft Office Suite, SharePoint, and Teams
strong analytical, strategic problem-solving abilities
Evaluate, recommend, implement strategic improvements in bid strategy processes
continuously elevate competitive effectiveness

Job Responsibility

Lead bid strategy creation for complex, high-value opportunities, collaborating cross-functionally to integrate clear win themes and competitive differentiators
Apply commercial acumen, sales strategies, customer insights, market trends, and Axon's solutions to produce targeted proposals that maximize win probability
Provide strategic oversight to ensure proposal content effectively communicates Axon’s strengths and aligns with customer needs, market conditions, and competitive insights
Work closely with proposal managers and subject matter experts to ensure proposals clearly communicate Axon’s strengths, align with customer priorities, and reinforce our competitive advantage
Regularly collaborate with senior stakeholders from Sales, Product Management, Marketing, Engineering, Legal, and Finance to ensure proposals are consistent, clear, and aligned with company strategy
Facilitate strategic discussions and align cross-functional input throughout the proposal lifecycle—from initial analysis through final submission
Ensure proposals consistently emphasize Axon’s unique value, align with strategic objectives, and meet compliance requirements
Conduct market and competitor analyses to identify clear, actionable differentiators that help Axon win bids
Recommend and implement strategic enhancements and innovative best practices within the bid strategy process
Identify and implement process improvements to make Axon's bids more competitive and successful

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Agent Deployment Strategist

As an Agent Deployment Strategist at Amigo, you'll work directly with healthcare...

Location

United States , New York City

Salary:

150000.00 - 250000.00 USD / Year

Amigo

Expiration Date

Until further notice

Requirements

4+ years of experience in customer-facing strategy, deployment, or implementation roles, ideally in healthcare technology, enterprise SaaS, or consulting
Demonstrated ability to build trusted relationships with senior stakeholders in complex organizations
Strong business acumen with experience building ROI models, analyzing unit economics, and quantifying operational impact
Strategic thinking skills—ability to see the big picture while managing detailed execution
Deep empathy and emotional intelligence to understand unstated customer needs and navigate organizational dynamics
Strong organizational and project management capabilities with ability to drive multiple concurrent deployments
Customer success and expansion mindset—you're energized by turning initial deployments into long-term strategic partnerships
Comfort with technology and product concepts—you don't write code, but you understand how AI systems work and can bridge technical and business discussions
Excellent communication skills for both executive presentations and operational workshops
Experience facilitating meetings, running QBRs, and driving cross-functional alignment

Job Responsibility

Receive customers post-signature and collaborate with sales during handoff to understand initial use case commitments, success criteria, and customer expectations
Manage the full customer lifecycle from onboarding through expansion, ensuring customers achieve sustained value from Amigo
Partner with healthcare organizations to understand their workflows, pain points, organizational structures, and strategic priorities
Identify and prioritize high-impact expansion opportunities for AI agent deployment based on ROI potential, operational feasibility, and customer needs
Develop comprehensive deployment strategies including success metrics, implementation roadmaps, and stakeholder engagement plans
Build expansion business cases and ROI models for new use cases, quantifying realized value from existing deployments and identifying additional opportunities across clinical, operational, and financial dimensions
Work closely with Agent Engineers and Solutions Architects to translate customer requirements into agent specifications, ensuring solutions align with real-world constraints
Design and facilitate QBRs (Quarterly Business Reviews) that demonstrate value delivery, showcase outcomes, and identify expansion opportunities
Embed within customer organizations to map systems, processes, and decision-making structures—becoming a trusted advisor who understands their environment deeply
Monitor deployment performance against defined KPIs and work with customers to iterate and optimize agent configurations

What we offer

Comprehensive health, dental, and vision insurance
Mental health support and wellness coaching
Flexible wellness stipend for fitness, therapy, or personal growth
Daily catered lunch and dinner
Annual learning budget for courses, books, or conferences
Conference attendance budget for professional development
Development setup of your choice
Academic collaboration opportunities
Offers Equity
Offers Bonus

Fulltime

Lifecycle Retention Specialist

This is a dynamic, dual-focus role that requires a blend of exceptional project ...

Location

Colombia

Salary:

Not provided

Lilo Social

Expiration Date

Until further notice

Requirements

Klaviyo Proficiency: You must have direct, hands-on experience managing, building, segmenting, and optimizing campaigns and flows within the Klaviyo platform for e-commerce/DTC brands
Digital Agency Experience: Proven experience in a fast-paced agency environment, managing multiple client accounts simultaneously
eCommerce / DTC Knowledge: Strong understanding of e-commerce business models and the critical role of email/SMS in the customer lifecycle
Proven Project Management Skills: Demonstrated ability to create and maintain project plans, manage complex timelines, and coordinate cross-functional teams (creative, strategy, tech) to hit delivery deadlines
Exceptional Communication: Experience in a client-facing role with the ability to clearly articulate technical requirements and manage constructive conversations both internally and externally

Job Responsibility

Hands-On Execution & Technical Deliverables: Klaviyo & Platform Management: Directly manage, build, QA, and deploy email campaigns and SMS messages within Klaviyo
Technical Build: Own the technical setup of marketing flows/automations (e.g., Welcome Series, Abandoned Cart), ensuring proper segmentation, trigger logic, and integration health
Quality Assurance (QA): Serve as the final technical checkpoint, rigorously testing deliverability, rendering, tracking, and segmentation before any email or SMS is deployed
Performance Monitoring: Proactively monitor key metrics (open rates, CTRs, conversion, ROI) and flag insights or anomalies to the Strategy team
Project & Account Management: Client Communication & Relationship: Serve as the main liaison, maintaining strong client relationships and translating their marketing needs into clear, actionable direction for the internal teams
Project Planning & Organization: Maintain comprehensive project plans and timelines for all assigned clients, managing priorities and deadlines to ensure the timely and high-quality delivery of all email and SMS assets
Internal Coordination: Coordinate daily with internal teams (Design, Content, Strategy) to ensure the required creative assets and copy are delivered on time and meet the technical specifications for deployment
Reporting Support: Organize performance data and help prepare audit/growth reports for Strategists to present to the client

Fulltime

Customer Marketing Lead

As the Customer Marketing Lead you will build and scale the customer marketing e...

Location

United States , New York, Boston, San Francisco

Salary:

Not provided

Lovable

Expiration Date

Until further notice

Requirements

7-10+ years of experience in Customer Marketing ideally in B2B/SaaS
Proven track record of taking a customer marketing function or major program from 0→1→scale, including strategy, execution, and measurement
Strong understanding of B2B customer journeys and lifecycle metrics (activation, adoption, expansion, retention, churn)
Experience building and running structured programs for specific segments (e.g., startup programs, partner programs, Customer Advisory Board programs, segment-based lifecycle tracks)
Data-informed and metrics-driven: comfortable building dashboards, defining KPIs, and tying programs directly to revenue outcomes
Excellent storyteller and strategist—able to translate complex product capabilities into clear, compelling value for existing customers
Highly collaborative, with experience partnering closely with Product, Sales, and Customer Success
People leader with experience mentoring others and setting up basic processes, tooling, and rituals for a growing team

Job Responsibility

Define the vision, strategy, and roadmap for customer marketing at Lovable—from initial foundation to scaled, repeatable programs
Design and own lifecycle programs that drive activation, onboarding, product adoption, and expansion (email, in-app, webinars, campaigns, and playbooks)
Build and lead the Lovable Startups program end-to-end (positioning, benefits, onboarding journey, nurture tracks, success stories, and measurement)
Partner with Product Marketing to translate product launches and roadmap into targeted campaigns for existing customers
Build segmented customer journeys (self-serve, startups, mid-market, enterprise/B2B) with tailored messaging, education, and upsell paths
Develop and maintain measurement frameworks and dashboards to track impact on activation, adoption, expansion, retention, and revenue
Collaborate closely with Sales and Customer Success to identify key moments for engagement, cross-sell, and upsell, and equip them with customer-ready assets
Build, manage, and coach a small customer marketing team as the function scales—setting priorities, processes, and quality standards

Fulltime

CRM Manager

The CRM Manager will drive the execution of the global CRM strategy across email...

Location

United Kingdom , Manchester

Salary:

Not provided

Club L London

Expiration Date

Until further notice

Requirements

Proven experience in a senior CRM leadership role, ideally within fashion, retail, or e-commerce, with clear ownership of CRM strategy and commercial outcomes
Demonstrable experience building, managing, and scaling multi-channel CRM programmes, including email, app (push and in-app), WhatsApp, lifecycle, retention, and personalisation strategies
Experience defining, managing, or scaling customer loyalty programmes that drive retention, engagement, and long-term customer value
Experience owning or contributing to app engagement and growth strategies, spanning acquisition, activation, and retention
Strong commercial and analytical experience, using customer insight and data to inform decision-making and influence senior stakeholders
Deep understanding of customer behaviour, CRM platforms, and current industry best practices across digital channels
Confident and effective leader with excellent communication and stakeholder management skills, capable of presenting strategy, performance, and recommendations to senior stakeholders while managing and developing teams in fast-paced environments
Proactive, hands-on strategist with a customer-first mindset, able to turn long-term vision into impactful, measurable results

Job Responsibility

Drive the global CRM strategy, aligning email, app, WhatsApp, and loyalty objectives with broader business, brand, and commercial goals
Evolve the global loyalty program, creating strategies that drive engagement, repeat purchase, and long-term customer value
Shape the CRM and App roadmap, balancing trading activity, lifecycle communications, and long-term customer value growth in partnership with key stakeholders
Plan and deliver insight-led, customer-centric CRM campaigns across email, app (push and in-app), and WhatsApp in line with the global trading calendar and developed collaboratively with the CRM and Creative teams
Drive App engagement through acquisition, activation, retention, push notifications, in-app messaging, and exclusive experiences
Develop customer acquisition strategies across CRM channels, maximising opt-in, engagement, and long-term value
Implement advanced segmentation, personalisation, and lifecycle strategies to boost engagement, repeat purchase, and lifetime value supported by the data & marketing teams
Support the monitoring of all KPIs across all CRM channels, using data and insight to inform strategy and optimise performance
Champion retention and reactivation strategies, improving performance across the full customer journey
Work closely with Customer Service team to support customer communications, ensuring CRM messaging is aligned, timely, and enhances the overall customer experience

What we offer

Bi-annual bonus scheme
25 days of annual leave (plus bank holidays)
Extra day off for your birthday
Flexible working hours around core hours of 10-4
Cycle to work scheme
40% staff discount across Club L and Lavish Alice products
Healthcare Cashplan
Free onsite gym
Enhanced pension contribution
Enhanced maternity and sick pay

Fulltime

Customer Lifecycle Management Strategist

Aquent

Location:
United States , Culver City

Category:
-

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 19, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Lifecycle Management Strategist

Principal Program Manager Sales and Success

Customer Success Manager - Strategic Accounts