Customer Lifecycle Management Strategist Job at Aquent (Culver City)

Principal Program Manager Sales and Success

As the Principal Program Manager for Sales and Success, you will play a critical...

Location

United States , Austin; San Francisco; Seattle; New York

Salary:

158000.00 - 253800.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

Bachelor’s degree, advanced degree or certifications in program management or change management is a plus
10+ years of experience in program management, with a focus on portfolio management, preferably in a sales or customer success environment
Strong expertise in change management, with a proven ability to influence and drive large-scale initiatives
Exceptional communication and prioritization skills, with a talent for working cross-functionally with senior leaders, strategists, and program sponsors
Strong strategic mindset with an ability to navigate complexity, identify key themes, and deliver impactful solutions
Adept at managing multiple high-priority projects and balancing long-term strategic goals with near-term operational needs
Experience with project management tools and methodologies, including Agile, Lean, or similar frameworks

Job Responsibility

Partner with Portfolio Sponsors to design, develop, and structure the program portfolio, ensuring alignment across all stages of the customer lifecycle
Lead the framework development for each program stage, incorporating customer-centric insights and measurable objectives to ensure program readiness and success
Act as a primary advocate for prioritizing high-impact programs, ensuring all required information is gathered for a thorough prioritization phase
Identify and drive any necessary strategic work before advancing programs, fostering collaboration among key stakeholders to validate program alignment with overarching goals
Collaborate with cross-functional teams and strategists to develop a comprehensive roadmap for change management across Sales and Success
Monitor in-flight programs to assess and validate their strategic impact, making data-driven recommendations to adjust focus or resources as needed to drive outcomes
Take ownership of a key program within the portfolio, leading its execution from ideation through implementation
Oversee all aspects of program delivery, including stakeholder communication, resource allocation, and progress tracking, to ensure that the program meets its objectives and contributes to portfolio-level impact

What we offer

health and wellbeing resources
paid volunteer days
benefits, bonuses, commissions, and equity

Fulltime

Senior Bid Strategist, Proposals

As a Senior Bid Strategist at Axon, you’ll leverage deep market knowledge to dev...

Location

United States , San Francisco

Salary:

116250.00 - 186000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

10+ years in bid strategy, proposal management, or strategic planning, demonstrating expertise in bid development, strategic analysis, and competitive positioning
History of successfully leading complex bids
Deep analytical ability to interpret market trends
proven capability in developing compelling, customer-focused bid strategies and persuasive content
Exceptional interpersonal and communication skills
demonstrated capability to influence cross-functional, geographically dispersed senior teams, driving alignment on complex bid strategies
Advanced proficiency in bid management software (RFPIO, Qvidian, Qorus), CRM systems (Salesforce), Microsoft Office Suite, SharePoint, and Teams
strong analytical, strategic problem-solving abilities
Evaluate, recommend, implement strategic improvements in bid strategy processes
continuously elevate competitive effectiveness

Job Responsibility

Lead bid strategy creation for complex, high-value opportunities, collaborating cross-functionally to integrate clear win themes and competitive differentiators
Apply commercial acumen, sales strategies, customer insights, market trends, and Axon's solutions to produce targeted proposals that maximize win probability
Provide strategic oversight to ensure proposal content effectively communicates Axon’s strengths and aligns with customer needs, market conditions, and competitive insights
Work closely with proposal managers and subject matter experts to ensure proposals clearly communicate Axon’s strengths, align with customer priorities, and reinforce our competitive advantage
Regularly collaborate with senior stakeholders from Sales, Product Management, Marketing, Engineering, Legal, and Finance to ensure proposals are consistent, clear, and aligned with company strategy
Facilitate strategic discussions and align cross-functional input throughout the proposal lifecycle—from initial analysis through final submission
Ensure proposals consistently emphasize Axon’s unique value, align with strategic objectives, and meet compliance requirements
Conduct market and competitor analyses to identify clear, actionable differentiators that help Axon win bids
Recommend and implement strategic enhancements and innovative best practices within the bid strategy process
Identify and implement process improvements to make Axon's bids more competitive and successful

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Agent Deployment Strategist

As an Agent Deployment Strategist at Amigo, you'll work directly with healthcare...

Location

United States , New York City

Salary:

150000.00 - 250000.00 USD / Year

Amigo

Expiration Date

Until further notice

Requirements

4+ years of experience in customer-facing strategy, deployment, or implementation roles, ideally in healthcare technology, enterprise SaaS, or consulting
Demonstrated ability to build trusted relationships with senior stakeholders in complex organizations
Strong business acumen with experience building ROI models, analyzing unit economics, and quantifying operational impact
Strategic thinking skills—ability to see the big picture while managing detailed execution
Deep empathy and emotional intelligence to understand unstated customer needs and navigate organizational dynamics
Strong organizational and project management capabilities with ability to drive multiple concurrent deployments
Customer success and expansion mindset—you're energized by turning initial deployments into long-term strategic partnerships
Comfort with technology and product concepts—you don't write code, but you understand how AI systems work and can bridge technical and business discussions
Excellent communication skills for both executive presentations and operational workshops
Experience facilitating meetings, running QBRs, and driving cross-functional alignment

Job Responsibility

Receive customers post-signature and collaborate with sales during handoff to understand initial use case commitments, success criteria, and customer expectations
Manage the full customer lifecycle from onboarding through expansion, ensuring customers achieve sustained value from Amigo
Partner with healthcare organizations to understand their workflows, pain points, organizational structures, and strategic priorities
Identify and prioritize high-impact expansion opportunities for AI agent deployment based on ROI potential, operational feasibility, and customer needs
Develop comprehensive deployment strategies including success metrics, implementation roadmaps, and stakeholder engagement plans
Build expansion business cases and ROI models for new use cases, quantifying realized value from existing deployments and identifying additional opportunities across clinical, operational, and financial dimensions
Work closely with Agent Engineers and Solutions Architects to translate customer requirements into agent specifications, ensuring solutions align with real-world constraints
Design and facilitate QBRs (Quarterly Business Reviews) that demonstrate value delivery, showcase outcomes, and identify expansion opportunities
Embed within customer organizations to map systems, processes, and decision-making structures—becoming a trusted advisor who understands their environment deeply
Monitor deployment performance against defined KPIs and work with customers to iterate and optimize agent configurations

What we offer

Comprehensive health, dental, and vision insurance
Mental health support and wellness coaching
Flexible wellness stipend for fitness, therapy, or personal growth
Daily catered lunch and dinner
Annual learning budget for courses, books, or conferences
Conference attendance budget for professional development
Development setup of your choice
Academic collaboration opportunities
Offers Equity
Offers Bonus

Fulltime

Lifecycle Retention Specialist

This is a dynamic, dual-focus role that requires a blend of exceptional project ...

Location

Colombia

Salary:

Not provided

Lilo Social

Expiration Date

Until further notice

Requirements

Klaviyo Proficiency: You must have direct, hands-on experience managing, building, segmenting, and optimizing campaigns and flows within the Klaviyo platform for e-commerce/DTC brands
Digital Agency Experience: Proven experience in a fast-paced agency environment, managing multiple client accounts simultaneously
eCommerce / DTC Knowledge: Strong understanding of e-commerce business models and the critical role of email/SMS in the customer lifecycle
Proven Project Management Skills: Demonstrated ability to create and maintain project plans, manage complex timelines, and coordinate cross-functional teams (creative, strategy, tech) to hit delivery deadlines
Exceptional Communication: Experience in a client-facing role with the ability to clearly articulate technical requirements and manage constructive conversations both internally and externally

Job Responsibility

Hands-On Execution & Technical Deliverables: Klaviyo & Platform Management: Directly manage, build, QA, and deploy email campaigns and SMS messages within Klaviyo
Technical Build: Own the technical setup of marketing flows/automations (e.g., Welcome Series, Abandoned Cart), ensuring proper segmentation, trigger logic, and integration health
Quality Assurance (QA): Serve as the final technical checkpoint, rigorously testing deliverability, rendering, tracking, and segmentation before any email or SMS is deployed
Performance Monitoring: Proactively monitor key metrics (open rates, CTRs, conversion, ROI) and flag insights or anomalies to the Strategy team
Project & Account Management: Client Communication & Relationship: Serve as the main liaison, maintaining strong client relationships and translating their marketing needs into clear, actionable direction for the internal teams
Project Planning & Organization: Maintain comprehensive project plans and timelines for all assigned clients, managing priorities and deadlines to ensure the timely and high-quality delivery of all email and SMS assets
Internal Coordination: Coordinate daily with internal teams (Design, Content, Strategy) to ensure the required creative assets and copy are delivered on time and meet the technical specifications for deployment
Reporting Support: Organize performance data and help prepare audit/growth reports for Strategists to present to the client

Fulltime

Deployment Strategist

This position offers you the opportunity to join a fast-growing technology organ...

Location

Salary:

Not provided

Parser Limited

Expiration Date

Until further notice

Requirements

8+ years in Program Management, Technical Project Management, or Technical Customer Success within enterprise SaaS, AI, or high-growth tech environments (e.g., Palantir, Salesforce, or top-tier consulting)
Proven record of hands-on delivery in complex, technical enterprise programs
Demonstrated AI Consulting abilities: Experience in conversation design, prompt engineering, and responsible AI practices
4+ years in leadership roles, with experience hiring, managing, and scaling Program, Implementation, or Customer Success teams
Experience building new functions or operations in growth-stage companies or helping a product enter a new regional market
Excellent English (written and spoken) plus fluency in at least one local language
Strong technical acumen—comfortable discussing APIs, cloud infrastructure, LLM behavior, and enterprise IT integrations
Outstanding communication and executive presence
Outcome-driven and highly independent

Job Responsibility

Own end-to-end delivery of AI agent implementations for enterprise clients
Lead large, multi-stakeholder implementations
Guide clients through the full lifecycle—onboarding, adoption, renewals, and expansion
Build and nurture strong relationships with enterprise customers
Drive both leadership and execution
Act as the primary point of contact for strategic accounts
Take a hands-on role in delivery—oversee configuration, testing, optimization, and integrations
Manage risk, handle escalations, and remove blockers

Fulltime

New

Retention Strategist

As a Retention Strategist, you will architect and execute comprehensive retentio...

Location

United States

Salary:

60000.00 USD / Year

Lilo Social

Expiration Date

Until further notice

Requirements

2+ years of experience in retention marketing, lifecycle marketing, or customer success with a focus on DTC ecommerce brands
Expert-level proficiency in Klaviyo with deep understanding of advanced segmentation, flow architecture, and analytics capabilities
Proven track record of driving significant revenue growth and LTV improvement through comprehensive retention programs
Strong experience with subscription commerce including churn analysis, cohort retention optimization, and subscription lifecycle management
Advanced analytical skills with ability to extract insights from complex datasets, build predictive models, and make data-driven strategic recommendations
Demonstrated client-facing experience presenting strategies, insights, and results to senior stakeholders with confidence and clarity
Deep understanding of lifecycle marketing principles including customer journey mapping, segmentation strategy, and multi-touch attribution
Leadership experience mentoring team members, developing retention frameworks, and building scalable processes
Experience with subscription platforms such as Recharge, Skio, Ordergroove, or similar subscription management tools
Proficiency with additional retention channels including direct mail, loyalty programs, referral systems, or community building initiatives

Job Responsibility

Develop and execute comprehensive lifecycle retention strategies encompassing email, SMS, subscription programs, loyalty initiatives, and customer success touchpoints
Design and architect advanced segmentation frameworks and customer journey maps that deliver personalized experiences across the entire post-purchase lifecycle
Build and optimize subscription retention programs including churn reduction strategies, failed payment recovery, dunning management, and upgrade/downgrade flows
Lead strategic A/B testing roadmaps across all retention channels to continuously improve performance and identify scalable opportunities
Analyze customer cohorts, purchase patterns, and behavioral data to identify at-risk segments and develop targeted retention initiatives
Create advanced automation flows in Klaviyo including welcome series, abandoned cart recovery, post-purchase sequences, win-back campaigns, and VIP customer nurture
Collaborate with creative and design teams to develop high-converting retention creative assets and messaging frameworks that drive action
Monitor and report on retention KPIs including LTV, repeat purchase rate, churn rate, revenue per recipient, engagement metrics, and cohort analysis
Present strategic insights and performance results to client leadership teams with actionable recommendations for growth
Partner cross-functionally with paid media, CRO, and creative teams to ensure cohesive customer experiences from acquisition through retention

What we offer

401(k) Retirement Plan: Fully customizable 401(k) with up to 4% company match
Comprehensive Health Coverage: Fully-covered medical, dental, and vision insurance
Time Off: Competitive PTO policy and paid holidays to maintain work-life balance
Wellness Benefits: Complimentary Headspace subscription and fitness stipend
Fully Remote: Work from anywhere with flexible hours and a distributed team culture
Technology Supplied: Equipped with the latest laptop and necessary tools for success
Professional Development: Opportunities for growth, training, and expanded responsibilities

Fulltime

Lifecycle Retention Specialist

This is a dynamic, dual-focus role that requires a blend of exceptional project ...

Location

Colombia

Salary:

Not provided

Lilo Social

Expiration Date

Until further notice

Requirements

Klaviyo Proficiency: direct, hands-on experience managing, building, segmenting, and optimizing campaigns and flows within the Klaviyo platform for e-commerce/DTC brands
Digital Agency Experience: Proven experience in a fast-paced agency environment, managing multiple client accounts simultaneously
eCommerce / DTC Knowledge: Strong understanding of e-commerce business models and the critical role of email/SMS in the customer lifecycle
Proven Project Management Skills: Demonstrated ability to create and maintain project plans, manage complex timelines, and coordinate cross-functional teams (creative, strategy, tech) to hit delivery deadlines
Exceptional Communication: Experience in a client-facing role with the ability to clearly articulate technical requirements and manage constructive conversations both internally and externally

Job Responsibility

Hands-On Execution & Technical Deliverables: Directly manage, build, QA, and deploy email campaigns and SMS messages within Klaviyo
Own the technical setup of marketing flows/automations (e.g., Welcome Series, Abandoned Cart), ensuring proper segmentation, trigger logic, and integration health
Serve as the final technical checkpoint, rigorously testing deliverability, rendering, tracking, and segmentation before any email or SMS is deployed
Proactively monitor key metrics (open rates, CTRs, conversion, ROI) and flag insights or anomalies to the Strategy team
Project & Account Management: Serve as the main liaison, maintaining strong client relationships and translating their marketing needs into clear, actionable direction for the internal teams
Maintain comprehensive project plans and timelines for all assigned clients, managing priorities and deadlines to ensure the timely and high-quality delivery of all email and SMS assets
Coordinate daily with internal teams (Design, Content, Strategy) to ensure the required creative assets and copy are delivered on time and meet the technical specifications for deployment
Organize performance data and help prepare audit/growth reports for Strategists to present to the client

Fulltime

Senior Lifecycle Strategist

The main focus of this role is to strategize, write copy, manage accounts, and h...

Location

United States

Salary:

85000.00 - 100000.00 USD / Year

Lilo Social

Expiration Date

Until further notice

Requirements

5 years’ experience in a retention role with a brand or agency with a focus on DTC Ecommerce
Expert knowledge in creating and optimizing multiple email accounts at scale for Ecommerce brands
Confident interpersonal communication and relationship builder, including the ability to hold people accountable and conduct difficult conversations
Strong knowledge of email marketing, ESP’s, copywriting, and best practices for email deliverability
Understanding of other messaging platforms, such as SMS and Messenger
Proven experience in the direct-to-consumer (DTC) space with expertise in Klaviyo or other major email service providers
Hands-on experience with A/B testing and persuasive copywriting
Ability to organize, prioritize and manage multiple tasks with great attention to detail
Self-starter that can work independently and collaborate with a team

Job Responsibility

Strategize, write copy, manage accounts, and handle deployment to increase customer lifetime value for email and SMS campaigns
Strategize, plan, outline, manage design, build, and launch campaigns and automation flows
Keep a close eye on click-through rates, sales, and conduct frequent A/B testing
Fully manage and scale email and SMS accounts, with a focus on customer retention and lifetime value
Manage needs internally while providing insight and roadmaps for clients on where and how to scale and improve
Drive constant team and client communication
Work cross-functionally with the project team including Paid Social, Paid Search, CRO, and Creative/Design
Directly collaborate with team and account manager to plan cohesive marketing strategies
Take ownership and strategize campaign calendars and automation backlog for email and SMS services, and effectively communicate a clear execution plan
Help to manage a Digital Designer and Developer as needed

Fulltime

Customer Lifecycle Management Strategist

Aquent

Location:
United States , Culver City

Category:
-

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 19, 2025

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