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Customer Lifecycle Management Strategist

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Aquent

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Location:
United States, Culver City

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Category:
-

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Contract Type:
Employment contract

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Salary:

57.77 - 64.19 USD / Hour
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Job Description:

The Customer Lifecycle Management Strategist will work with a wide variety of functional teams including engineering, product, operations, data analytics, design, and business. You will be responsible for creating programs that connect with customers in a privacy friendly way to drive engagement and make sure they are getting the most out of their subscription service.

Job Responsibility:

  • Developing and optimizing engagement and retention strategies for subscription service
  • Optimize programs through A/B testing, offering ideation and development of strategic recommendations based on data driven insights and strategies to engage with customers
  • Build cross-functional relationships and plans to improve performance against meaningful metrics, with a focus on experimentation and optimization
  • Collaborate with a broad range of teams in different timezones, including business, product, engineering, analytics and design teams
  • Develop a process of continuous improvement, where the results of this work are analyzed and insights are fed back into the plans
  • Define customer journeys, value propositions and service educational messaging
  • Submit and maintain operational briefs to ensure flawless execution of campaigns

Requirements:

  • 5-7 years experience leading lifecycle marketing programs, ideally for a consumer subscription business with demonstrated success achieving growth goals of user engagement and retention
  • Experience testing and optimizing marketing channels including push notification, email and in-app messaging marketing tactics
  • Strong project management capability with exceptional attention to detail
  • Possess deep understanding of A/B testing and data driven optimization marketing
  • Shown ability to meet deadlines and get consensus while balancing many projects and priorities
  • Bachelor’s degree required

Nice to have:

  • Thorough understanding of integrating product, design, business, marketing, engineering and stakeholder teams to clarify program goals, strategy, and execution
  • Excellent presentation, written and verbal communication skills with the ability to articulate a strong point of view clearly and succinctly to both senior executives and individual contributors
  • Exceptional relationship-building and interpersonal skills
  • ability to develop strong working partnerships
  • Ability to work collaboratively under pressure, with proven experience working on complex, international, large-scale, time-critical projects
What we offer:
  • subsidized health, vision, and dental plans
  • paid sick leave
  • retirement plans with a match

Additional Information:

Job Posted:
December 19, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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