Customer Liaison Officer Job at Fortem Solutions Ltd (Grimsby)

Customer Liaison Officer

We are looking for a new Customer liaison Officer to join us on a permanent basi...

Location

United Kingdom , Yeovil

Salary:

32255.00 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Exceptional customer service skills
consistent and efficient
access to a vehicle and full driving license
full-time availability (part-time not considered)

Job Responsibility

Take ownership of customer issues
keep customers informed and updated on outstanding works
deliver focused post-completion customer care service to market sale purchasers and shared owners
manage effective customer communications
drive customer satisfaction
ensure complaints dealt with promptly
embed culture of continuous improvement

What we offer

Competitive salaries
comprehensive benefits
excellent working environment

Fulltime

New

Customer Liaison Officer

As a Customer Liaison Officer you’ll be the first point of contact for customers...

Location

United Kingdom , London

Salary:

25500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong communication skills and a calm, empathetic approach
Confidence in handling complaints and resolving issues quickly
Ability to work collaboratively and build trust with customers and colleagues
Good IT skills, including CRM systems and Microsoft Office
A commitment to delivering excellent customer service every time

Job Responsibility

Receive, investigate and resolve complaints from phone, email, web and social media
Support customers in diagnosing repairs and arrange suitable appointments
Liaise with internal teams and contractors to secure early resolution and prevent repeat issues
Maintain accurate case records in Hyde's CRM, ensuring timely updates and data integrity
Provide clear, professional communication via phone, email and letter
Carry out administrative tasks to support the wider service

What we offer

Excellent pension
Generous holiday allowance
Life assurance
Flexible benefits platform
Career development & learning support
Volunteering days

Fulltime

Customer Liaison Officer

Due to our continued growth and success here at Fortem, we have a new permanent ...

Location

United Kingdom , Stratford Upon Avon

Salary:

Not provided

Fortem Solutions Ltd

Expiration Date

July 04, 2026

Requirements

Previous experience of working in a customer facing environment with complaint handling expertise
Ability to deal with sensitive situations
Resilience and strong negotiation skills
Proficiency in Microsoft Office
Full UK Driving Licence (Max 5 points)

Job Responsibility

Working on the delivery various Social Housing projects, you will play a key role in resident and community engagement initiatives and communications, liaising with customers and residents to ensure a clear understanding of the nature and scope of works happening
You will coordinate access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule

What we offer

25 days annual leave + bank holidays & your birthday off (34 days total)
Pay review every year
26 weeks full pay maternity leave
8 weeks full pay paternity leave
Discounted gym memberships at national and local gyms
Up to £3,000 colleague referral fee
Vast directory of training on bespoke in-house Learning Management System
24/7 access to GP appointment for you and your immediate family from Day 1
Private pension employer contribution 3-6%
Life Insurance, dental care, private healthcare insurance and eye care vouchers, cycle-to-work scheme, mobile phone provider shopping discounts & more

Fulltime

Customer Liaison Officer

We are seeking an enthusiastic, proactive, and experienced Customer Liaison Offi...

Location

United Kingdom , East London (E14)

Salary:

30000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Driving licence and access to your own vehicle (essential)
A customer-focused mindset
Comfortable using Microsoft Office and IT systems
Strong problem-solving and complaint-handling skills
Excellent verbal and written communication
Reliable, punctual, and well-organised
Able to prioritise, multitask, and adapt to changing deadlines

Job Responsibility

Communicate with residents to organise property visits
Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
Handle complaints patiently and efficiently
Keep project trackers updated in line with the program of works

What we offer

23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
Up to £2,000 reward for successful recommendations as part of our referral scheme
Significant savings on daily shopping through our benefits portal
A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
A supportive culture and a great team with exceptional talent and experience
Trained Mental Health First Aiders support
Annual training budget so you can focus on your personal and professional development and much more

Fulltime

Customer Liaison Officer

We are looking for a new Customer liaison Officer to join us on a permanent basi...

Location

United Kingdom , Yeovil

Salary:

Not provided

Abri

Expiration Date

Until further notice

Requirements

Access to a vehicle and full driving license

Job Responsibility

Take ownership of customer issues and keeping customers informed and updated on outstanding works
Deliver a focused, post completion customer care service to our market sale purchasers and shared owners moving into new Abri homes
Manage effective customer communications and provide support ensuring the 'Customer Journey' is a seamless, positive experience
Drive customer satisfaction and ensure all complaints are dealt with promptly
Embedding a culture of continuous improvement throughout our services

What we offer

Competitive salaries
Comprehensive benefits
Excellent working environment

Fulltime

Customer Liaison Officer

Do you want to make a tangible impact in a community-focused role? A leading com...

Location

Salary:

18.00 - 19.00 GBP / Hour

Boden Group

Expiration Date

Until further notice

Requirements

Previous experience in a customer liaison or resident engagement role
Strong interpersonal skills with the ability to handle sensitive situations
Resilient, with excellent communication and negotiation abilities
Competency in Microsoft Office
A full UK driving licence.

Job Responsibility

Proactively manage and follow up on no-access properties, arranging appointments for surveys and works
Build strong relationships with residents and local communities through effective engagement and communication
Clearly explain upcoming works, timelines, and expectations to customers
Act as the primary point of contact for residents, handling queries and concerns with professionalism and empathy
Coordinate access to properties to ensure projects run smoothly and on time.

Customer Liaison Officer

We have an exciting opportunity to join the team in Barnham, Thetford as a Custo...

Location

United Kingdom , Thetford

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of operating in a commercial, multi-divisional organisation and previous experience dealing with clients and supply chain
Good Organisation, Planning Skills, Time Management and Prioritisation
Ability to work efficiently alone and as part of a team with a meticulous approach to ensuring accuracy of data
A strong sense of initiative and the ability to build excellent working relationships
A positive and proactive mindset, willing to learn and progress with a warm, charming, and confident manner
Remain calm under pressure and can communicate with internal and external parties
Highly organised with excellent numeracy skills and experienced in multitasking and prioritising own workload
Good organisational, presentation and punctuality skills with a good understanding of MS office suite
Previous experience in Utility Contracting or Local Authority (preferable)
English and Maths or equivalent

Job Responsibility

General administration and office duties / produce customer planned outage letters and reminder letters
Required to monitor and manage submissions received via a shared inbox, verify the accuracy and completeness of these submissions, and process carding lists using external systems and mapping tools (such as NetMaps and EPN platforms)
Ensuring all customer address data is accurate, validated, and submitted to the client for shutdown requests within agreed KPI timeframes
Track the progress of carding activity, escalate any delays or data issues, and maintain high standards of accuracy and compliance throughout the process
Communicate confidently and effectively, dealing with telephone and email enquiries, liaising with members of the public, customers, and clients to resolve any issues
BMoCS (Broad Measure of Customer Service as per the OFGEM requirements)
Responsible for customer compensation and reporting
Creating the scrap report and liaising with the client for scrap audit and payments
Attend client performance meetings

What we offer

24 annual leave plus bank holidays with the option to buy more
Group Personal Pension Plan
Career development & progression with the opportunity to earn professional qualifications
24/7 access to a virtual GP and Mental health support & counselling services
Cycle to Work scheme
Discount club - supermarkets, phone bills, gyms & more
Life assurance cover
Enhanced Maternity Pay
Long service recognition
Active local social committees

New

Customer Liaison Officer (Complaints)

As a Customer Liaison Officer you'll be the first point of contact for customers...

Location

United Kingdom , London

Salary:

25500.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Strong communication skills and a calm, empathetic approach
Confidence in handling complaints and resolving issues quickly
Ability to work collaboratively and build trust with customers and colleagues
Good IT skills, including CRM systems and Microsoft Office
A commitment to delivering excellent customer service every time

Job Responsibility

Receive, investigate and resolve complaints from phone, email, web and social media
Support customers in diagnosing repairs and arrange suitable appointments
Liaise with internal teams and contractors to secure early resolution and prevent repeat issues
Maintain accurate case records in Hyde's CRM, ensuring timely updates and data integrity
Provide clear, professional communication via phone, email and letter
Carry out administrative tasks to support the wider service

What we offer

Excellent pension
Generous holiday allowance
Life assurance
Flexible benefits platform
Career development & learning support
Volunteering days

Fulltime

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