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Customer Liaison Officer

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360 Resourcing Solutions

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Location:
United Kingdom , Sevenoaks

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

FM Conway is currently recruiting for a Customer Liaison Officer to work within our in-house Customer Care team. As our Customer Liaison Officer, you will manage and investigate incidents from internal and external customers, answer enquiries from the general public and support customers of our electric vehicle charging solution - SureCharge. This is a permanent, full-time position based from our head office in Sevenoaks, Kent.

Job Responsibility:

  • Manage and investigate incidents from internal and external customers
  • Answer enquiries from the general public
  • Support customers of our electric vehicle charging solution - SureCharge
  • Manage and investigate enquiries from internal customers and the general public
  • Manage the communication of FM Conway compliments
  • Provide support to SureCharge customers, regarding problems with charging electric vehicles, taking payments etc
  • Effectively follow up and monitor outstanding incidents to resolution and closure
  • Support with the administration of all additional processes such as the Big Idea and Non-Conformity Reporting (NCRs)
  • Manage the Customer Care email inbox to ensure that complaints, enquiries and incidents are dealt with daily

Requirements:

  • Experience communicating with a variety of people via telephone, email and face to face
  • Comfortable dealing with sensitive and confidential information
  • Previous experience within customer service
  • Strong customer focus
  • Able to work as part of a team as well as on your own
What we offer:
  • Career and professional development
  • 23 days holiday plus bank holidays
  • Opportunities for internal and external training
  • Access to a wide range of shopping discounts through our Rewarding Great People platform
  • Free access to on-site gym
  • Subsidised restaurant
  • Range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders

Additional Information:

Job Posted:
January 05, 2026

Expiration:
January 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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