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We are looking for a new Customer liaison Officer to join us on a permanent basis in our team based in Yeovil or Eastleigh to take ownership of customer issues and keeping customers informed and updated on outstanding works. You will deliver a focused, post completion customer care service to our market sale purchasers and shared owners moving into new Abri homes. You will Manage effective customer communications and provide support ensuring the 'Customer Journey' is a seamless, positive experience and that customer satisfaction is high. Exceptional customer service skills and being consistent and efficient will be essential to succeed in this role. You'll not only be tasked with driving customer satisfaction and ensuring all complaints are dealt with promptly, but also embedding a culture of continuous improvement throughout our services.
Job Responsibility
Take ownership of customer issues and keeping customers informed and updated on outstanding works
Deliver a focused, post completion customer care service to our market sale purchasers and shared owners moving into new Abri homes
Manage effective customer communications and provide support ensuring the 'Customer Journey' is a seamless, positive experience
Drive customer satisfaction and ensure all complaints are dealt with promptly
Embedding a culture of continuous improvement throughout our services