Customer Liaison Officer Job at Abri (Yeovil)

Customer Liaison Officer

Location

United Kingdom , Manchester

Salary:

32442.00 - 34725.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Relevant qualification (degree/HNC or equivalent) in housing, construction, customer service or similar, with a commitment to continuous professional development
Proven experience in housing, construction, or property-related roles, including customer service and meeting deadlines
Strong customer focus, with experience handling queries and complaints professionally and building positive relationships
Sound knowledge of housing regulations, health and safety standards, and the ability to manage complex situations with strong problem-solving skills
Highly organised with excellent IT skills (including Microsoft Office) and the ability to work both independently and collaboratively while maintaining accurate records and data
Full UK Driving License and willingness to travel across Greater Manchester

Job Responsibility

Act as the main point of contact for customers during complex repair projects, ensuring consistent communication and support
Build strong relationships with customers, addressing concerns and providing clear guidance throughout the repair journey
Support the planning and delivery of repair projects, ensuring customer needs and feedback are reflected in decisions
Coordinate decanting and relocation arrangements to minimise disruption to customers
Maintain accurate records and reporting, while educating customers to help prevent recurring issues and improve living outcomes

What we offer

Essential car user allowance
Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays, and a holiday buy scheme
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance
Learning and development
Commitment to Equality and Inclusion with employee network groups

Fulltime

Customer Liaison Officer

We are looking for a new Customer liaison Officer to join us on a permanent basi...

Location

United Kingdom , Yeovil

Salary:

32255.00 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Exceptional customer service skills
consistent and efficient
access to a vehicle and full driving license
full-time availability (part-time not considered)

Job Responsibility

Take ownership of customer issues
keep customers informed and updated on outstanding works
deliver focused post-completion customer care service to market sale purchasers and shared owners
manage effective customer communications
drive customer satisfaction
ensure complaints dealt with promptly
embed culture of continuous improvement

What we offer

Competitive salaries
comprehensive benefits
excellent working environment

Fulltime

Customer Liaison Officer

As a Customer Liaison Officer you’ll be the first point of contact for customers...

Location

United Kingdom , London

Salary:

25500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong communication skills and a calm, empathetic approach
Confidence in handling complaints and resolving issues quickly
Ability to work collaboratively and build trust with customers and colleagues
Good IT skills, including CRM systems and Microsoft Office
A commitment to delivering excellent customer service every time

Job Responsibility

Receive, investigate and resolve complaints from phone, email, web and social media
Support customers in diagnosing repairs and arrange suitable appointments
Liaise with internal teams and contractors to secure early resolution and prevent repeat issues
Maintain accurate case records in Hyde's CRM, ensuring timely updates and data integrity
Provide clear, professional communication via phone, email and letter
Carry out administrative tasks to support the wider service

What we offer

Excellent pension
Generous holiday allowance
Life assurance
Flexible benefits platform
Career development & learning support
Volunteering days

Fulltime

Customer Liaison Officer

We are seeking an enthusiastic, proactive, and experienced Customer Liaison Offi...

Location

United Kingdom , East London (E14)

Salary:

30000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Driving licence and access to your own vehicle (essential)
A customer-focused mindset
Comfortable using Microsoft Office and IT systems
Strong problem-solving and complaint-handling skills
Excellent verbal and written communication
Reliable, punctual, and well-organised
Able to prioritise, multitask, and adapt to changing deadlines

Job Responsibility

Communicate with residents to organise property visits
Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
Handle complaints patiently and efficiently
Keep project trackers updated in line with the program of works

What we offer

23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
Up to £2,000 reward for successful recommendations as part of our referral scheme
Significant savings on daily shopping through our benefits portal
A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
A supportive culture and a great team with exceptional talent and experience
Trained Mental Health First Aiders support
Annual training budget so you can focus on your personal and professional development and much more

Fulltime

Customer Liaison Officer

Do you want to make a tangible impact in a community-focused role? A leading com...

Location

Salary:

18.00 - 19.00 GBP / Hour

Boden Group

Expiration Date

Until further notice

Requirements

Previous experience in a customer liaison or resident engagement role
Strong interpersonal skills with the ability to handle sensitive situations
Resilient, with excellent communication and negotiation abilities
Competency in Microsoft Office
A full UK driving licence.

Job Responsibility

Proactively manage and follow up on no-access properties, arranging appointments for surveys and works
Build strong relationships with residents and local communities through effective engagement and communication
Clearly explain upcoming works, timelines, and expectations to customers
Act as the primary point of contact for residents, handling queries and concerns with professionalism and empathy
Coordinate access to properties to ensure projects run smoothly and on time.

Customer Liaison Officer (Complaints)

As a Customer Liaison Officer you'll be the first point of contact for customers...

Location

United Kingdom , London

Salary:

25500.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Strong communication skills and a calm, empathetic approach
Confidence in handling complaints and resolving issues quickly
Ability to work collaboratively and build trust with customers and colleagues
Good IT skills, including CRM systems and Microsoft Office
A commitment to delivering excellent customer service every time

Job Responsibility

Receive, investigate and resolve complaints from phone, email, web and social media
Support customers in diagnosing repairs and arrange suitable appointments
Liaise with internal teams and contractors to secure early resolution and prevent repeat issues
Maintain accurate case records in Hyde's CRM, ensuring timely updates and data integrity
Provide clear, professional communication via phone, email and letter
Carry out administrative tasks to support the wider service

What we offer

Excellent pension
Generous holiday allowance
Life assurance
Flexible benefits platform
Career development & learning support
Volunteering days

Fulltime

Resident Liaison Officer

The Resident Liaison Officer (RLO) will primarily operate from an office-based s...

Location

United Kingdom , Solihull

Salary:

15.00 - 18.00 GBP / Hour

Rullion

Expiration Date

Until further notice

Requirements

Proven experience in resident liaison, customer service, administration, or community engagement (construction, housing, or energy sectors preferred)
Strong organisational and time management skills
Excellent written and verbal communication skills
Ability to explain technical information in a clear and simple way
Experience working with vulnerable residents or individuals requiring accessible communication
Comfortable working in a fast-paced, multi-stakeholder environment
Willingness to attend site visits when required
Full UK driving licence

Job Responsibility

Provide high-quality administrative and coordination support for live projects (primarily office-based)
Act as a key point of contact for residents, contractors, and Housing Associations
Support resident communication via phone, email, and written updates
Attend site visits when required to engage with residents and stakeholders
Assist in managing project timelines, scheduling, and documentation
Log, track, and escalate complaints, queries, and operational issues appropriately
Support reporting requirements, including customer updates and internal tracking systems
Help ensure a positive resident experience and contribute to improving customer satisfaction (NPS)
Work closely with delivery teams to ensure smooth operational coordination across multiple projects

Fulltime

Tenant Liaison Officer

Tenant Liaison Officer (TLO) (Planned Works) – 6 month FTC contract £28,047 Pro...

Location

United Kingdom , Salford

Salary:

28047.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience as a Tenant Liaison Officer (desirable) OR similar customer-facing role (essential)
Strong communication skills, confident dealing with challenging situations
Ability to manage your own workload and work independently in the field
Experience working with residents, ideally within housing, maintenance, or construction (desirable)
Good IT skills (Excel / systems)
A proactive, resilient approach, ability to handle high volumes and stay organised

Job Responsibility

Acting as the key point of contact for tenants, keeping them informed throughout works
Managing appointments, conducting home visits and door-to-door engagement
Supporting kitchen and bathroom programmes across occupied properties
Handling calls, emails and texts, ensuring clear and consistent communication
Managing expectations and resolving concerns with empathy and professionalism
Working closely with site teams to keep projects on track and customers informed
Maintaining records and updating systems accurately

What we offer

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