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Customer Liaison Officer

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Fortem Solutions Ltd

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Location:
United Kingdom , Rushden

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Due to our continued growth and success here at Fortem, we have a new permanent opportunity for a skilled Customer Liaison Officer to become a pivotal part of our Amplius Housing Planned works team. You will be predominantly based across sites in Northamptonshire, with travel to attend meetings at the Amplius Housing offices based in Rushden. Therefore, a car for travel is essential. This role will suit candidates who promote continuous improvements, enhance customer and client satisfaction which will involve strong customer complaint handling. As a Customer Liaison Officer, you will collaborate closely with tenants, providing invaluable support to our Site Team to ensure seamless project delivery and heightened customer experiences. Full time Hours are Monday-Friday 8.00am-4.30pm.

Job Responsibility:

  • Collaborate closely with tenants
  • Provide support to Site Team to ensure seamless project delivery
  • Play a key role in resident and community engagement initiatives and communications
  • Liaise with customers and residents to ensure a clear understanding of the nature and scope of works
  • Coordinate access arrangements
  • Ensure any issues or concerns are resolved quickly and effectively

Requirements:

  • Previous experience of working in a customer facing environment with complaint handling expertise
  • Ability to deal with sensitive situations
  • Resilience and strong negotiation skills
  • Proficiency in Microsoft Office
  • Full UK Driving Licence (Max 5 points)

Nice to have:

  • Previous undertaking of a similar role
  • Awareness of diversity issues
What we offer:
  • Competitive Salary with MEA Car allowance of £4,000 per annum
  • 25 days annual leave + bank holidays & your birthday off (34 days total)
  • 26 weeks full pay maternity leave
  • 8 weeks full pay paternity leave
  • Discounted gym memberships at national and local gyms
  • Up to £3,000 colleague referral fee
  • Vast directory of training on bespoke in-house Learning Management System
  • Private pension
  • Life Insurance
  • dental care
  • private healthcare
  • cycle-to-work scheme
  • mobile phone provider discounts

Additional Information:

Job Posted:
March 13, 2026

Expiration:
April 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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