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Due to our continued growth and success here at Fortem, we have a new permanent opportunity for a skilled Customer Liaison Officer to become a pivotal part of our Amplius Housing Planned works team. You will be predominantly based across sites in Northamptonshire, with travel to attend meetings at the Amplius Housing offices based in Rushden. Therefore, a car for travel is essential. This role will suit candidates who promote continuous improvements, enhance customer and client satisfaction which will involve strong customer complaint handling. As a Customer Liaison Officer, you will collaborate closely with tenants, providing invaluable support to our Site Team to ensure seamless project delivery and heightened customer experiences. Full time Hours are Monday-Friday 8.00am-4.30pm.
Job Responsibility:
Collaborate closely with tenants
Provide support to Site Team to ensure seamless project delivery
Play a key role in resident and community engagement initiatives and communications
Liaise with customers and residents to ensure a clear understanding of the nature and scope of works
Coordinate access arrangements
Ensure any issues or concerns are resolved quickly and effectively
Requirements:
Previous experience of working in a customer facing environment with complaint handling expertise
Ability to deal with sensitive situations
Resilience and strong negotiation skills
Proficiency in Microsoft Office
Full UK Driving Licence (Max 5 points)
Nice to have:
Previous undertaking of a similar role
Awareness of diversity issues
What we offer:
Competitive Salary with MEA Car allowance of £4,000 per annum
25 days annual leave + bank holidays & your birthday off (34 days total)
26 weeks full pay maternity leave
8 weeks full pay paternity leave
Discounted gym memberships at national and local gyms
Up to £3,000 colleague referral fee
Vast directory of training on bespoke in-house Learning Management System