CrawlJobs Logo
Fortem Solutions Ltd Logo Fortem Solutions Ltd · Customer Service

Customer Liaison Officer

United Kingdom, Chester · Job Posted July 04, 2026
Apply Position
Job Link Share

Job Description

Due to our continued success here at Fortem, we are excited to announce an opportunity for a Customer Liaison Officer to become a pivotal part of our Stoke and Chester operations. This is a permanent role with travel across Chester and Stoke regions. The core working hours are Monday to Friday 8am-4:30pm. We are proud to advertise this will be working on the Sanctuary (Stoke and Chester) contract to deliver retrofit and capital works housing refurbishment programmes.

Job Responsibility

  • Lead resident and community engagement initiatives, building strong relationships with local communities
  • Deliver clear and effective communications to customers and residents about the nature and scope of works
  • Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically
  • Coordinate access arrangements to ensure works are delivered smoothly and on schedule
  • Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions
  • Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation
  • You will be the first port of call for the tenants supporting them through their planned and retrofit refurbishment work
  • You will be working within a friendly, established and supportive team

Requirements

  • Previous experience of working in a customer facing role
  • Ability to deal with sensitive situations
  • Resilience and strong negotiation skills
  • Proficiency in Microsoft Office
  • Full Driving Licence
  • A strong customer service background

Nice to have

  • Experience of working within the Social Housing sector
  • Customer Liaison or Tenant Liaison experience (not essential)

What we offer

  • Competitive salary with discretionary bonus
  • Motor Expenditure Allowance (£4,000) or company car
  • Option to opt into salary sacrifice car lease scheme
  • 25 days annual leave + bank holidays + your birthday off (34 days total)
  • Sick pay
  • 26 weeks full pay maternity leave
  • Annual pay reviews
  • 8 weeks full pay paternity leave
  • Discounted gym memberships at national and local gyms
  • Up to £3,000 colleague referral fee
  • Vast directory of training on bespoke in-house Learning Management System
  • Private healthcare and dental care
  • Cycle to work scheme
  • Retail and mobile phone provider discounts
Fortem Solutions Ltd - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Liaison Officer

8 matching positions

New

Customer Liaison Officer

Location
Location
United Kingdom , Manchester
Salary
Salary:
32442.00 - 34725.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant qualification (degree/HNC or equivalent) in housing, construction, customer service or similar, with a commitment to continuous professional development
  • Proven experience in housing, construction, or property-related roles, including customer service and meeting deadlines
  • Strong customer focus, with experience handling queries and complaints professionally and building positive relationships
  • Sound knowledge of housing regulations, health and safety standards, and the ability to manage complex situations with strong problem-solving skills
  • Highly organised with excellent IT skills (including Microsoft Office) and the ability to work both independently and collaboratively while maintaining accurate records and data
  • Full UK Driving License and willingness to travel across Greater Manchester
Job Responsibility
Job Responsibility
  • Act as the main point of contact for customers during complex repair projects, ensuring consistent communication and support
  • Build strong relationships with customers, addressing concerns and providing clear guidance throughout the repair journey
  • Support the planning and delivery of repair projects, ensuring customer needs and feedback are reflected in decisions
  • Coordinate decanting and relocation arrangements to minimise disruption to customers
  • Maintain accurate records and reporting, while educating customers to help prevent recurring issues and improve living outcomes
What we offer
What we offer
  • Essential car user allowance
  • Flexibility on where you work with home working kit provided
  • 33 days holiday per year plus bank holidays, and a holiday buy scheme
  • Company pension scheme with up to 10% matched contributions
  • Company funded access to a health cash plan
  • Enhanced sick pay with up to 3 months full pay and 3 months half pay
  • Health and Wellbeing Support including employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
  • Life assurance
  • Learning and development
  • Commitment to Equality and Inclusion with employee network groups
  • Fulltime
Read More
Arrow Right

Customer Liaison Officer

Location
Location
United Kingdom , Grimsby
Salary
Salary:
Not provided
fortem.co.uk Logo
Fortem Solutions Ltd
Expiration Date
July 11, 2026
Flip Icon
Requirements
Requirements
  • Previous experience of working in a customer facing role
  • Ability to deal with sensitive situations
  • Resilience and strong negotiation skills
  • Proficiency in Microsoft Office
  • Full Driving Licence
  • A strong customer service background
Job Responsibility
Job Responsibility
  • Lead resident and community engagement initiatives, building strong relationships with local communities
  • Deliver clear and effective communications to customers and residents about the nature and scope of works
  • Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically
  • Coordinate access arrangements to ensure works are delivered smoothly and on schedule
  • Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions
  • Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation
  • You will be the first port of call for the tenants supporting them through their planned and retrofit refurbishment work
  • You will be working within a friendly, established and supportive team.
What we offer
What we offer
  • Competitive salary based on experience with profit related bonus
  • Motor Expenditure Allowance (£4,000) or company car
  • Salary sacrifice car lease
  • 25 days annual leave + bank holidays + your birthday off (34 days total)
  • Sick pay
  • 26 weeks full pay maternity leave
  • Annual pay reviews
  • 8 weeks full pay paternity leave
  • Discounted gym memberships at national and local gyms
  • Up to £3,000 colleague referral fee
  • Fulltime
!
Read More
Arrow Right

Customer Liaison Officer

Location
Location
United Kingdom , Boston
Salary
Salary:
Not provided
fortem.co.uk Logo
Fortem Solutions Ltd
Expiration Date
July 11, 2026
Flip Icon
Requirements
Requirements
  • Previous experience of working in a customer facing role
  • Ability to deal with sensitive situations
  • Resilience and strong negotiation skills
  • Proficiency in Microsoft Office
  • Full Driving Licence
  • A strong customer service background
Job Responsibility
Job Responsibility
  • Lead resident and community engagement initiatives, building strong relationships with local communities
  • Deliver clear and effective communications to customers and residents about the nature and scope of works
  • Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically
  • Coordinate access arrangements to ensure works are delivered smoothly and on schedule
  • Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions
  • Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation
  • You will be the first port of call for the tenants supporting them through their planned and retrofit refurbishment work
  • You will be working within a friendly, established and supportive team
What we offer
What we offer
  • Competitive salary based on experience with profit related bonus
  • Motor Expenditure Allowance (£4,000) or company car
  • Salary sacrifice car lease
  • 25 days annual leave + bank holidays + your birthday off (34 days total)
  • Sick pay
  • 26 weeks full pay maternity leave
  • Annual pay reviews
  • 8 weeks full pay paternity leave
  • Discounted gym memberships at national and local gyms
  • Up to £3,000 colleague referral fee
  • Fulltime
!
Read More
Arrow Right

Customer Liaison Officer

We are looking for a new Customer liaison Officer to join us on a permanent basi...
Location
Location
United Kingdom , Yeovil
Salary
Salary:
32255.00 GBP / Year
abri.co.uk Logo
Abri
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Exceptional customer service skills
  • consistent and efficient
  • access to a vehicle and full driving license
  • full-time availability (part-time not considered)
Job Responsibility
Job Responsibility
  • Take ownership of customer issues
  • keep customers informed and updated on outstanding works
  • deliver focused post-completion customer care service to market sale purchasers and shared owners
  • manage effective customer communications
  • drive customer satisfaction
  • ensure complaints dealt with promptly
  • embed culture of continuous improvement
What we offer
What we offer
  • Competitive salaries
  • comprehensive benefits
  • excellent working environment
  • Fulltime
Read More
Arrow Right

Customer Liaison Officer

As a Customer Liaison Officer you’ll be the first point of contact for customers...
Location
Location
United Kingdom , London
Salary
Salary:
25500.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication skills and a calm, empathetic approach
  • Confidence in handling complaints and resolving issues quickly
  • Ability to work collaboratively and build trust with customers and colleagues
  • Good IT skills, including CRM systems and Microsoft Office
  • A commitment to delivering excellent customer service every time
Job Responsibility
Job Responsibility
  • Receive, investigate and resolve complaints from phone, email, web and social media
  • Support customers in diagnosing repairs and arrange suitable appointments
  • Liaise with internal teams and contractors to secure early resolution and prevent repeat issues
  • Maintain accurate case records in Hyde's CRM, ensuring timely updates and data integrity
  • Provide clear, professional communication via phone, email and letter
  • Carry out administrative tasks to support the wider service
What we offer
What we offer
  • Excellent pension
  • Generous holiday allowance
  • Life assurance
  • Flexible benefits platform
  • Career development & learning support
  • Volunteering days
  • Fulltime
Read More
Arrow Right

Customer Liaison Officer

We are seeking an enthusiastic, proactive, and experienced Customer Liaison Offi...
Location
Location
United Kingdom , East London (E14)
Salary
Salary:
30000.00 GBP / Year
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Driving licence and access to your own vehicle (essential)
  • A customer-focused mindset
  • Comfortable using Microsoft Office and IT systems
  • Strong problem-solving and complaint-handling skills
  • Excellent verbal and written communication
  • Reliable, punctual, and well-organised
  • Able to prioritise, multitask, and adapt to changing deadlines
Job Responsibility
Job Responsibility
  • Communicate with residents to organise property visits
  • Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
  • Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
  • Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
  • Handle complaints patiently and efficiently
  • Keep project trackers updated in line with the program of works
What we offer
What we offer
  • 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
  • Up to £2,000 reward for successful recommendations as part of our referral scheme
  • Significant savings on daily shopping through our benefits portal
  • A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
  • A supportive culture and a great team with exceptional talent and experience
  • Trained Mental Health First Aiders support
  • Annual training budget so you can focus on your personal and professional development and much more
  • Fulltime
Read More
Arrow Right

Customer Liaison Officer

We are looking for a new Customer liaison Officer to join us on a permanent basi...
Location
Location
United Kingdom , Yeovil
Salary
Salary:
Not provided
abri.co.uk Logo
Abri
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Access to a vehicle and full driving license
Job Responsibility
Job Responsibility
  • Take ownership of customer issues and keeping customers informed and updated on outstanding works
  • Deliver a focused, post completion customer care service to our market sale purchasers and shared owners moving into new Abri homes
  • Manage effective customer communications and provide support ensuring the 'Customer Journey' is a seamless, positive experience
  • Drive customer satisfaction and ensure all complaints are dealt with promptly
  • Embedding a culture of continuous improvement throughout our services
What we offer
What we offer
  • Competitive salaries
  • Comprehensive benefits
  • Excellent working environment
  • Fulltime
Read More
Arrow Right

Customer Liaison Officer

Do you want to make a tangible impact in a community-focused role? A leading com...
Location
Location
Salary
Salary:
18.00 - 19.00 GBP / Hour
boden-group.co.uk Logo
Boden Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a customer liaison or resident engagement role
  • Strong interpersonal skills with the ability to handle sensitive situations
  • Resilient, with excellent communication and negotiation abilities
  • Competency in Microsoft Office
  • A full UK driving licence.
Job Responsibility
Job Responsibility
  • Proactively manage and follow up on no-access properties, arranging appointments for surveys and works
  • Build strong relationships with residents and local communities through effective engagement and communication
  • Clearly explain upcoming works, timelines, and expectations to customers
  • Act as the primary point of contact for residents, handling queries and concerns with professionalism and empathy
  • Coordinate access to properties to ensure projects run smoothly and on time.
Read More
Arrow Right