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Customer Liaison Officer

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360 Resourcing Solutions

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Location:
United Kingdom , Thetford

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We have an exciting opportunity to join the team in Barnham, Thetford as a Customer Liaison Officer. You will be a focal point for all customer service enquiries on the DNP&P contract and responsible for managing the end-to-end customer carding process for planned outages. Supporting the Project Managers and UKPN scrap management administration by creating relevant reports

Job Responsibility:

  • General administration and office duties / produce customer planned outage letters and reminder letters
  • Required to monitor and manage submissions received via a shared inbox, verify the accuracy and completeness of these submissions, and process carding lists using external systems and mapping tools (such as NetMaps and EPN platforms)
  • Ensuring all customer address data is accurate, validated, and submitted to the client for shutdown requests within agreed KPI timeframes
  • Track the progress of carding activity, escalate any delays or data issues, and maintain high standards of accuracy and compliance throughout the process
  • Communicate confidently and effectively, dealing with telephone and email enquiries, liaising with members of the public, customers, and clients to resolve any issues
  • BMoCS (Broad Measure of Customer Service as per the OFGEM requirements)
  • Responsible for customer compensation and reporting
  • Creating the scrap report and liaising with the client for scrap audit and payments
  • Attend client performance meetings

Requirements:

  • Experience of operating in a commercial, multi-divisional organisation and previous experience dealing with clients and supply chain
  • Good Organisation, Planning Skills, Time Management and Prioritisation
  • Ability to work efficiently alone and as part of a team with a meticulous approach to ensuring accuracy of data
  • A strong sense of initiative and the ability to build excellent working relationships
  • A positive and proactive mindset, willing to learn and progress with a warm, charming, and confident manner
  • Remain calm under pressure and can communicate with internal and external parties
  • Highly organised with excellent numeracy skills and experienced in multitasking and prioritising own workload
  • Good organisational, presentation and punctuality skills with a good understanding of MS office suite
  • Previous experience in Utility Contracting or Local Authority (preferable)
  • English and Maths or equivalent
  • Full UK Driving Licence
What we offer:
  • 24 annual leave plus bank holidays with the option to buy more
  • Group Personal Pension Plan
  • Career development & progression with the opportunity to earn professional qualifications
  • 24/7 access to a virtual GP and Mental health support & counselling services
  • Cycle to Work scheme
  • Discount club - supermarkets, phone bills, gyms & more
  • Life assurance cover
  • Enhanced Maternity Pay
  • Long service recognition
  • Active local social committees
  • Regular social events
  • Paid volunteering opportunities in your community

Additional Information:

Job Posted:
January 12, 2026

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