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Customer Liaison Officer

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Fortem Solutions Ltd

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Location:
United Kingdom , Stratford Upon Avon

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Due to our continued growth and success here at Fortem, we have a new permanent opportunity for a skilled Customer Liaison Officer to become a pivotal part of our Orbit Housing Planned works team You will be predominantly based across sites in Stratford upon Avon and surrounding areas Therefore, a car for travel is essential. This role will suit candidates who promote continuous improvements, enhance customer and client satisfaction which will involve strong customer complaint handling. As a Customer Liaison Officer, you will collaborate closely with tenants, providing invaluable support to our Site Team to ensure seamless project delivery and heightened customer experiences. Full time Hours are Monday-Friday 8.00am-4.30pm

Job Responsibility:

  • Working on the delivery various Social Housing projects, you will play a key role in resident and community engagement initiatives and communications, liaising with customers and residents to ensure a clear understanding of the nature and scope of works happening
  • You will coordinate access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule

Requirements:

  • Previous experience of working in a customer facing environment with complaint handling expertise
  • Ability to deal with sensitive situations
  • Resilience and strong negotiation skills
  • Proficiency in Microsoft Office
  • Full UK Driving Licence (Max 5 points)

Nice to have:

  • Previous undertaking of a similar role
  • Awareness of diversity issues
What we offer:
  • 25 days annual leave + bank holidays & your birthday off* (34 days total)
  • Pay review every year
  • 26 weeks full pay maternity leave
  • 8 weeks full pay paternity leave
  • Discounted gym memberships at national and local gyms
  • Up to £3,000 colleague referral fee
  • Vast directory of training on bespoke in-house Learning Management System
  • 24/7 access to GP appointment for you and your immediate family from Day 1
  • Private pension employer contribution 3-6%
  • Life Insurance, dental care, private healthcare insurance and eye care vouchers, cycle-to-work scheme, mobile phone provider shopping discounts & more

Additional Information:

Job Posted:
May 16, 2026

Expiration:
June 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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