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Customer Liaison Officer

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Whiddon

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Location:
Australia , Glenfield

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

You are looking for a satisfying and rewarding role where your capabilities, time and effort make a difference. You strive to provide excellent customer service to your stakeholders with accuracy and pace. You are a natural problem solver with imitative and highly developed people skills. You are bubbly, friendly, compassionate and team orientated. Throughout your career you have become no stranger to working in a fast-paced environment where no two days are the same. You come with a fantastic skill set that includes verbal and written communication, strong administration, and sound IT knowledge with the ability to pick up and navigate different software and applications. We are a not-for-profit organisation, but more importantly, we are like one big family and treat each of our residents, families, and team members with the same levels of passion, care, and respect. We are hoping you will join our fantastic Whiddon Family in our Customer Liaison Team, based in Glenfield, on a casual basis (working Monday to Friday from 6am to 6 pm).

Job Responsibility:

  • scheduling of Community Care clients
  • managing shared inboxes and phone calls
  • maintaining and adjusting roster as required
  • data entry and record keeping
  • working towards KPIs

Requirements:

  • verbal and written communication
  • strong administration
  • sound IT knowledge with ability to pick up and navigate different software and applications
  • experience working in fast-paced environment
  • natural problem solver with initiative
  • highly developed people skills
  • bubbly, friendly, compassionate and team orientated
What we offer:
  • Comprehensive leave options
  • 5 weeks Annual Leave (or option to cash out)
  • Access to Long Service Leave after 5 years
  • 12 weeks paid Parental Leave
  • up to 5 days paid Fertility leave
  • up to 3 days paid Community Service leave each year
  • up to 4 days paid Compassionate leave
  • extra public holiday per year with Frank Whiddon Day
  • Employee Assistance Program
  • Salary Packaging options
  • Remote living options including rent and mortgage packaging
  • Novated leasing
  • financial wellness program
  • personal car buying service
  • rewards program
  • Quarterly gifts
  • Access to retail benefits and perks
  • Employee Referral Program (up to $500)
  • Learning opportunities
  • Recognition programs

Additional Information:

Job Posted:
March 22, 2026

Expiration:
April 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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