Customer Liaison Officer Job at Abri (Yeovil)

Customer Liaison Officer

We are seeking an enthusiastic, proactive, and experienced Customer Liaison Offi...

Location

United Kingdom , East London (E14)

Salary:

30000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Driving licence and access to your own vehicle (essential)
A customer-focused mindset
Comfortable using Microsoft Office and IT systems
Strong problem-solving and complaint-handling skills
Excellent verbal and written communication
Reliable, punctual, and well-organised
Able to prioritise, multitask, and adapt to changing deadlines

Job Responsibility

Communicate with residents to organise property visits
Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
Handle complaints patiently and efficiently
Keep project trackers updated in line with the program of works

What we offer

23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
Up to £2,000 reward for successful recommendations as part of our referral scheme
Significant savings on daily shopping through our benefits portal
A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
A supportive culture and a great team with exceptional talent and experience
Trained Mental Health First Aiders support
Annual training budget so you can focus on your personal and professional development and much more

Fulltime

Customer Liaison Officer

We are looking for a new Customer liaison Officer to join us on a permanent basi...

Location

United Kingdom , Yeovil

Salary:

Not provided

Abri

Expiration Date

Until further notice

Requirements

Access to a vehicle and full driving license

Job Responsibility

Take ownership of customer issues and keeping customers informed and updated on outstanding works
Deliver a focused, post completion customer care service to our market sale purchasers and shared owners moving into new Abri homes
Manage effective customer communications and provide support ensuring the 'Customer Journey' is a seamless, positive experience
Drive customer satisfaction and ensure all complaints are dealt with promptly
Embedding a culture of continuous improvement throughout our services

What we offer

Competitive salaries
Comprehensive benefits
Excellent working environment

Fulltime

Customer Liaison Officer

Do you want to make a tangible impact in a community-focused role? A leading com...

Location

Salary:

18.00 - 19.00 GBP / Hour

Boden Group

Expiration Date

Until further notice

Requirements

Previous experience in a customer liaison or resident engagement role
Strong interpersonal skills with the ability to handle sensitive situations
Resilient, with excellent communication and negotiation abilities
Competency in Microsoft Office
A full UK driving licence.

Job Responsibility

Proactively manage and follow up on no-access properties, arranging appointments for surveys and works
Build strong relationships with residents and local communities through effective engagement and communication
Clearly explain upcoming works, timelines, and expectations to customers
Act as the primary point of contact for residents, handling queries and concerns with professionalism and empathy
Coordinate access to properties to ensure projects run smoothly and on time.

Customer Liaison Officer

We have an exciting opportunity to join the team in Barnham, Thetford as a Custo...

Location

United Kingdom , Thetford

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of operating in a commercial, multi-divisional organisation and previous experience dealing with clients and supply chain
Good Organisation, Planning Skills, Time Management and Prioritisation
Ability to work efficiently alone and as part of a team with a meticulous approach to ensuring accuracy of data
A strong sense of initiative and the ability to build excellent working relationships
A positive and proactive mindset, willing to learn and progress with a warm, charming, and confident manner
Remain calm under pressure and can communicate with internal and external parties
Highly organised with excellent numeracy skills and experienced in multitasking and prioritising own workload
Good organisational, presentation and punctuality skills with a good understanding of MS office suite
Previous experience in Utility Contracting or Local Authority (preferable)
English and Maths or equivalent

Job Responsibility

General administration and office duties / produce customer planned outage letters and reminder letters
Required to monitor and manage submissions received via a shared inbox, verify the accuracy and completeness of these submissions, and process carding lists using external systems and mapping tools (such as NetMaps and EPN platforms)
Ensuring all customer address data is accurate, validated, and submitted to the client for shutdown requests within agreed KPI timeframes
Track the progress of carding activity, escalate any delays or data issues, and maintain high standards of accuracy and compliance throughout the process
Communicate confidently and effectively, dealing with telephone and email enquiries, liaising with members of the public, customers, and clients to resolve any issues
BMoCS (Broad Measure of Customer Service as per the OFGEM requirements)
Responsible for customer compensation and reporting
Creating the scrap report and liaising with the client for scrap audit and payments
Attend client performance meetings

What we offer

24 annual leave plus bank holidays with the option to buy more
Group Personal Pension Plan
Career development & progression with the opportunity to earn professional qualifications
24/7 access to a virtual GP and Mental health support & counselling services
Cycle to Work scheme
Discount club - supermarkets, phone bills, gyms & more
Life assurance cover
Enhanced Maternity Pay
Long service recognition
Active local social committees

New

Resident Liaison Officer

We continue to expand and are seeking a Resident Liaison Officer to join our est...

Location

United Kingdom , Plymouth

Salary:

35494.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate
Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered
Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution
Excellent IT skills including Microsoft (Word and Outlook)
A full UK driving licence which is essential to undertake the role of Resident Liaison Officer.

Job Responsibility

Support the successful delivery of our Capital contract, working within the communal and internal areas of residential properties
Be the first point of contact for residents and our directly employed site teams/contractors and be a crucial part of the team responsible for communicating internally and externally about upcoming renovation works, the progress, and its completion
Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow
Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract
Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always bearing in mind the contract deliverables.

What we offer

Be part of the company profit share scheme (14% of base salary achieved last year)
Private mileage scheme and fuel card
Employer pension contribution of up to 5%
Life Insurance
Free legal and financial advice, and counselling through the Lighthouse Construction Industry Charity
Enhanced maternity/ paternity pay
Training and development opportunities
Trade discounts from our preferred suppliers for you and your friends and family
Specsavers vouchers

Fulltime

Student Liaison Officer

On behalf of a leading and highly respected Registered Training Organisation (RT...

Location

Australia , Melbourne

Salary:

48.00 - 55.00 AUD / Hour

Randstad

Expiration Date

June 28, 2026

Requirements

RTO Experience: Prior experience within a Registered Training Organisation (RTO) or the vocational training industry is highly valued
Compliance & Funding Knowledge: Familiarity with RTO compliance frameworks (such as ASQA and Skills First) and experience with student data entry
Sales & Communication Savvy: Proven experience in a sales, lead generation, or customer-centric administrative role
Systems Literacy: Proficient user of student management systems and standard CRM platforms
Personal Attributes: Exceptionally well-organised, resilient under pressure, and capable of managing multiple administrative tasks simultaneously
Credentials: A current Victorian Working with Children Check is essential

Job Responsibility

Lead Engagement: Act as a primary point of contact for student enrolment enquiries, proactively contacting warm leads to maintain pipeline momentum
Enrolment Processing: Conduct comprehensive student enrolment interviews, assess funding eligibility, and guide applicants through compliance documentation, including Pre-Training Reviews and LLN assessments
Database & Record Keeping: Maintain accurate student records, update internal database systems, and follow up on outstanding documentation from applicants
Administration Support: Provide vital administrative support to trainers and campus staff, ensuring 100% compliance with enrolment paperwork requirements

What we offer

A supportive, values-driven team culture that prioritises care, collaboration, and balance
Convenient, well-connected campus location

Fulltime

Resident Liaison Officer

We’re recruiting a Resident Liaison Officer to join our established Capital (Pla...

Location

United Kingdom , Cheltenham

Salary:

28794.00 - 35494.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate
Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered
Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution
Excellent IT skills including Microsoft (Word and Outlook)
A full UK driving licence which is essential to undertake the role of Resident Liaison Officer.

Job Responsibility

Support the successful delivery of our Capital contract, working within the communal and internal areas of residential properties
Be the first point of contact for residents and our directly employed site teams/contractors and be a crucial part of the team responsible for communicating internally and externally about upcoming renovation works, the progress, and its completion
Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow
Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract
Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always bearing in mind the contract deliverables.

What we offer

Be part of the company profit share scheme (14% of base salary achieved last year)
Private mileage scheme and fuel card
Employer pension contribution of up to 5%
Life Insurance
Free legal and financial advice, and counselling through the Lighthouse Construction Industry Charity
Enhanced maternity/ paternity pay
Training and development opportunities
Trade discounts from our preferred suppliers for you and your friends and family
Specsavers vouchers

Fulltime

Resident Liaison Officer

Play a significant part in maintaining strong relationships with our clients and...

Location

United Kingdom , Portsmouth

Salary:

27976.00 GBP / Year

Sureserve

Expiration Date

Until further notice

Requirements

Valid UK driving licence (essential)
Exceptional attention to detail and administrative skills
Strong multitasking abilities to handle tasks concurrently
Resilient and capable of working under pressure with a solution-oriented mindset
Excellent organisational abilities to prioritise and manage workload efficiently
Proficient Microsoft Office packages
Friendly and professional attitude in all interactions with team members and residents
Experience in customer service oriented roles
Effective communication skills, both written and verbal
Ability to maintain a high level of professionalism and confidentiality

Job Responsibility

Schedule annual services in conjunction with the Client specific procedure
Where possible ensure that annual servicing referrals are kept to a minimum by means of, telephone communications, home visits & resident liaison, this may involve work outside of normal working hours
On a daily basis ensure escalation and completion of annual service visits are progressed as per the client specified processes
Contact residents when required to reschedule appointments
Produce reports from the Contract Management software to be used to ensure that properties meet the Servicing Procedure requirements
Produce accurate and timely reports to Clients and Management as and when required
Deal with resident complaints following the Company complaints procedure, providing management and the Client with written reports on remedial action required
Initiate and manage the Complaint / Incident Procedure in accordance with Company Policy. Arrange appointments with residents regarding complaints
ensure internal Management staff are kept up to date at all times
Liaise with residents for the rectification of any outstanding work or repair work, ensuring prompt rectification

What we offer

Company vehicle and fuel card supplied
Uniform, PPE & mobile device supplied
Contributory pension scheme
Life assurance
20 days + Bank holidays (service based increasing holiday scheme)
Enhanced maternity, paternity, adoption leave and other family friendly policies
Sureserve Benefits Hub, accessing over 1000 retail discounts
Virtual GP service, available for employees and immediate family
Employee Assistance Programme (EAP)
Bike2Work Scheme

Fulltime

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Customer Liaison Officer

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