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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Customer Liaison Officer

United Kingdom, Manchester Employment contract 32442.00 - 34725.00 GBP / Year · Job Posted June 29, 2026
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Job Responsibility

  • Act as the main point of contact for customers during complex repair projects, ensuring consistent communication and support
  • Build strong relationships with customers, addressing concerns and providing clear guidance throughout the repair journey
  • Support the planning and delivery of repair projects, ensuring customer needs and feedback are reflected in decisions
  • Coordinate decanting and relocation arrangements to minimise disruption to customers
  • Maintain accurate records and reporting, while educating customers to help prevent recurring issues and improve living outcomes

Requirements

  • Relevant qualification (degree/HNC or equivalent) in housing, construction, customer service or similar, with a commitment to continuous professional development
  • Proven experience in housing, construction, or property-related roles, including customer service and meeting deadlines
  • Strong customer focus, with experience handling queries and complaints professionally and building positive relationships
  • Sound knowledge of housing regulations, health and safety standards, and the ability to manage complex situations with strong problem-solving skills
  • Highly organised with excellent IT skills (including Microsoft Office) and the ability to work both independently and collaboratively while maintaining accurate records and data
  • Full UK Driving License and willingness to travel across Greater Manchester

What we offer

  • Essential car user allowance
  • Flexibility on where you work with home working kit provided
  • 33 days holiday per year plus bank holidays, and a holiday buy scheme
  • Company pension scheme with up to 10% matched contributions
  • Company funded access to a health cash plan
  • Enhanced sick pay with up to 3 months full pay and 3 months half pay
  • Health and Wellbeing Support including employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
  • Life assurance
  • Learning and development
  • Commitment to Equality and Inclusion with employee network groups
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