Customer Liaison Officer

• Lead resident and community engagement initiatives, building strong relationships with local communities
• Deliver clear and effective communications to customers and residents about the nature and scope of works
• Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically
• Coordinate access arrangements to ensure works are delivered smoothly and on schedule
• Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions
• Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation

• Previous experience of working in a customer facing role
• Ability to deal with sensitive situations
• Resilience and strong negotiation skills
• Proficiency in Microsoft Office
• Full Driving Licence

Experience of working within the Social Housing sector

• Competitive salary based on experience with profit related bonus
• Motor Expenditure Allowance (£4,000)
• Option to opt into salary sacrifice car lease
• 25 days annual leave + bank holidays + your birthday off (34 days total)
• Sick pay
• 26 weeks full pay maternity leave
• Annual pay reviews
• 8 weeks full pay paternity leave
• Discounted gym memberships at national and local gyms
• Up to £3,000 colleague referral fee
• Vast directory of training on bespoke in-house Learning Management System
• Private healthcare and dental care
• Cycle to work scheme
• Retail and mobile phone provider discounts