Customer Liaison Officer (Complaints) Job at Social Value Portal Ltd (London)

Customer Liaison Officer

We are looking for a new Customer liaison Officer to join us on a permanent basi...

Location

United Kingdom , Yeovil

Salary:

32255.00 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Exceptional customer service skills
consistent and efficient
access to a vehicle and full driving license
full-time availability (part-time not considered)

Job Responsibility

Take ownership of customer issues
keep customers informed and updated on outstanding works
deliver focused post-completion customer care service to market sale purchasers and shared owners
manage effective customer communications
drive customer satisfaction
ensure complaints dealt with promptly
embed culture of continuous improvement

What we offer

Competitive salaries
comprehensive benefits
excellent working environment

Fulltime

Customer Liaison Officer

As a Customer Liaison Officer you’ll be the first point of contact for customers...

Location

United Kingdom , London

Salary:

25500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong communication skills and a calm, empathetic approach
Confidence in handling complaints and resolving issues quickly
Ability to work collaboratively and build trust with customers and colleagues
Good IT skills, including CRM systems and Microsoft Office
A commitment to delivering excellent customer service every time

Job Responsibility

Receive, investigate and resolve complaints from phone, email, web and social media
Support customers in diagnosing repairs and arrange suitable appointments
Liaise with internal teams and contractors to secure early resolution and prevent repeat issues
Maintain accurate case records in Hyde's CRM, ensuring timely updates and data integrity
Provide clear, professional communication via phone, email and letter
Carry out administrative tasks to support the wider service

What we offer

Excellent pension
Generous holiday allowance
Life assurance
Flexible benefits platform
Career development & learning support
Volunteering days

Fulltime

Customer Liaison Officer

Due to our continued growth and success here at Fortem, we have a new permanent ...

Location

United Kingdom , Stratford Upon Avon

Salary:

Not provided

Fortem Solutions Ltd

Expiration Date

July 04, 2026

Requirements

Previous experience of working in a customer facing environment with complaint handling expertise
Ability to deal with sensitive situations
Resilience and strong negotiation skills
Proficiency in Microsoft Office
Full UK Driving Licence (Max 5 points)

Job Responsibility

Working on the delivery various Social Housing projects, you will play a key role in resident and community engagement initiatives and communications, liaising with customers and residents to ensure a clear understanding of the nature and scope of works happening
You will coordinate access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule

What we offer

25 days annual leave + bank holidays & your birthday off (34 days total)
Pay review every year
26 weeks full pay maternity leave
8 weeks full pay paternity leave
Discounted gym memberships at national and local gyms
Up to £3,000 colleague referral fee
Vast directory of training on bespoke in-house Learning Management System
24/7 access to GP appointment for you and your immediate family from Day 1
Private pension employer contribution 3-6%
Life Insurance, dental care, private healthcare insurance and eye care vouchers, cycle-to-work scheme, mobile phone provider shopping discounts & more

Fulltime

Customer Liaison Officer

We are seeking an enthusiastic, proactive, and experienced Customer Liaison Offi...

Location

United Kingdom , East London (E14)

Salary:

30000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Driving licence and access to your own vehicle (essential)
A customer-focused mindset
Comfortable using Microsoft Office and IT systems
Strong problem-solving and complaint-handling skills
Excellent verbal and written communication
Reliable, punctual, and well-organised
Able to prioritise, multitask, and adapt to changing deadlines

Job Responsibility

Communicate with residents to organise property visits
Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
Handle complaints patiently and efficiently
Keep project trackers updated in line with the program of works

What we offer

23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
Up to £2,000 reward for successful recommendations as part of our referral scheme
Significant savings on daily shopping through our benefits portal
A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
A supportive culture and a great team with exceptional talent and experience
Trained Mental Health First Aiders support
Annual training budget so you can focus on your personal and professional development and much more

Fulltime

Customer Liaison Officer

We are looking for a new Customer liaison Officer to join us on a permanent basi...

Location

United Kingdom , Yeovil

Salary:

Not provided

Abri

Expiration Date

Until further notice

Requirements

Access to a vehicle and full driving license

Job Responsibility

Take ownership of customer issues and keeping customers informed and updated on outstanding works
Deliver a focused, post completion customer care service to our market sale purchasers and shared owners moving into new Abri homes
Manage effective customer communications and provide support ensuring the 'Customer Journey' is a seamless, positive experience
Drive customer satisfaction and ensure all complaints are dealt with promptly
Embedding a culture of continuous improvement throughout our services

What we offer

Competitive salaries
Comprehensive benefits
Excellent working environment

Fulltime

New

Resident Liaison Officer

Resident Liaison Officer -Enfield- Internal Planned Maintenance Salary: Up to £...

Location

United Kingdom , Enfield

Salary:

30000.00 - 32000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects
Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors
Strong IT skills to manage scheduling, reporting, and communication
A proactive and customer-focused approach to problem-solving
Ability to work well within a team and manage multiple tasks simultaneously

Job Responsibility

Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents
Condition Surveys: Conduct surveys to assess property conditions prior to and post-work
Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships
Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines
Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved

What we offer

package

Fulltime

New

Resident Liaison Officer – Refurbishment

An exciting opportunity has arisen within our growing Refurbishment business for...

Location

United Kingdom , Nottingham

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience working on planned maintenance programmes
Good understanding of project delivery within social housing
Strong communication, customer service and administrative skills
Confidence using Microsoft Office

Job Responsibility

Support the successful delivery of social housing refurbishment projects
Act as the key link between residents, the project team and our client
Manage the end-to-end resident journey, from pre-start visits and profiling through to ongoing communication, handling queries or complaints, and providing aftercare
Maintain accurate records on CRM system
Support project administration
Build strong relationships with residents, leaseholders and stakeholders

What we offer

Bonus entitlement based on performance KPIs
Holidays - 26 days
Life Assurance
Pension
Private medical insurance
Ability to purchase additional holiday
Access to discount portal
Cycle to Work scheme and the Lovell Way to EV
Digital GP
Employee assistance programme

Fulltime

New

Client Resident Liaison Officer - Social Housing

The role of our Client Resident Liaison Officer is to act as the main point of c...

Location

United Kingdom , Stone, Dartford

Salary:

28000.00 - 32000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

Job Responsibility

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress
Attend Contract meetings
All associated ad-hoc administrative duties

What we offer

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer's leave, neonatal leave, IVF, and assisted conception leave
Sureserve Benefits Hub, accessing over 1000's retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics - salary sacrifice purchase scheme

Fulltime

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Customer Liaison Officer (Complaints)

Job Description

Job Responsibility

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