Customer Liaison Executive Job at Office Angels (Windsor)

Client Liaison and Admissions Executive

Office Angels is proud to be supporting a prestigious organisation in their sear...

Location

United Kingdom , London

Salary:

13.85 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Educated to degree level (or equivalent)
A strong communicator with excellent interpersonal skills
Experienced with Microsoft Office, especially Excel
Familiar with CRM software (e.g., HubSpot)
Organised, adaptable and solutions-oriented
Culturally aware, with experience in international or multi-cultural workplaces
Goal-driven, with a proven track record of achieving KPIs
Able to multitask and manage competing priorities in a busy environment

Job Responsibility

Manage delegate registration, invoicing, CRM entry and communication
Provide timely and informative responses to all registration queries
Guide delegates through the enrolment process, including pre-arrival support
Maintain accurate admissions data and support deferred training cases
Offer a warm welcome and ongoing assistance during delegate stays
Coordinate with operations teams to ensure seamless course delivery
Assist with course scheduling and logistics
Collaborate with marketing to support promotional efforts
Organise transfers, accommodation, and client activities
Represent the company at induction and welcome events

What we offer

Career Development: Mentoring, training and opportunities for growth
Inclusive Culture: Join a diverse and collaborative team
Work-Life Balance: Flexible working options and wellbeing support
Competitive Pay: £13.85 per hour + holiday pay + Office Angels support

Fulltime

Customer Success Manager

As a Mid-Market Customer Success Manager (CSM) at our SaaS company, you will pla...

Location

Philippines , Taguig City

Salary:

115000.00 - 165000.00 PHP / Month

Aprimo US LLC

Expiration Date

Until further notice

Requirements

Ability and willingness to work a permanent night shift schedule of 8 PM to 5 AM PST is required
Four-year degree required
Minimum of 4 years of professional experience in a CSM role in a B2B SaaS Company
Excellent verbal and written communication skills (English) is required
Solid understanding of marketing technology and SaaS products
Excellent communication and interpersonal skills to build strong relationships with customers
Proven experience working with US-based customers is highly desired
Analytical mindset to interpret data and provide actionable insights
Proven ability to foster internal/external relationships, overcome objections and motivate clients
Strong problem-solving, communication and client management skills

Job Responsibility

Develop an intimate understanding of your customers’ businesses, conduct health checks
Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
Enlighten our customers with insights gleaned from their own data and industry trends
Ensure customers get maximum value from Aprimo by leveraging full platform functionality
Liaison between your customers and all the internal teams
Handle customer concerns with confidence, putting them at ease
Develop a network of champions within each account through education, coaching, and strong influencing skills
Own the customer journey through various stages: Onboarding Phase, Adoption Phase, Value Realization Phase

What we offer

Generous leave options
medical and dental insurance
rice allowance
life and accident insurance
Employee Assistance Program
Eye Refraction
Outpatient medicine coverage
Competitive benefits coverage that begins on the first day of employment

Fulltime

Banquet Manager

Directs and motivates team while personally assisting in providing high quality ...

Location

United States , Dallas Las Colinas

Salary:

64000.00 - 86000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the event management, food and beverage, or related professional area.

Job Responsibility

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards
Monitors and controls financial and administrative responsibilities including asset protection
Provides clear and concise communications to everyone having ownership in the success of the event
Identifies training opportunities and plans a strategy to accomplish goals
Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props)
Applies knowledge of all laws, as they relate to an event
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction
Adheres to and reinforces all standards, policies, and procedures
Maintains established sanitation levels
Manages departmental inventories and maintains equipment

Fulltime

Clinical Program Manager

The Clinical Program Manager for CarePoint Blue Sky Neurosciences (CPN) is respo...

Location

United States

Salary:

90000.00 - 120000.00 USD / Year

CarePoint Health

Expiration Date

Until further notice

Requirements

Bachelor's degree required
Registered Nurse licensure required
Two or more years of hospital nursing experience required
Two or more years of experience working in clinical operations or program management required
Master's degree preferred
Inpatient neurology, Neuro ICU, or ED nursing experience preferred
Ability to lead and influence teams to ensure delivery of excellent services
Ability to apply systems thinking to complex clinical situations
Ability to prioritize client needs and conduct root cause analysis for mutually satisfactory solutions
Ability to effectively communicate, present, and influence all levels of the organization, including executive and C-level leadership

Job Responsibility

Direct day-to-day clinical operations for assigned clinical programs and customers to ensure alignment with organizational goals and regulatory standards
Represent CPN as the clinical lead for new site implementations including pre-go live program discovery and relationship development, managing clinical aspects of implementations such as protocol alignment, customer readiness, and mock alerts, in collaboration with medical directors
Participate in new provider onboarding and monitoring of new provider success according to established key performance indicators (KPIs)
Develop and implement standardized protocols, workflows, and care pathways in collaboration with CPN clinical leadership
Monitor KPIs for assigned customer systems to evaluate program impact and efficacy
Conduct case review process acting as liaison between site clinical leadership and CPN physicians
Lead continuous quality improvement initiatives to address gaps in care or clinical workflows
Participate in CPN's continuous readiness for Joint Commission accreditation
Build and maintain strong, trusted relationships with clinical, operational, and executive stakeholders
Represent CPN as the first line of customer engagement throughout the customer life cycle including pre-go live support and relationship management and development

What we offer

Comprehensive health coverage, including medical, dental, and vision insurance, with access to a Health Savings Account (HSA)
Wellbeing and support resources, including an Employee Assistance Program offering confidential counseling and support services
Time away from work benefits, featuring accrued paid time off that increases with tenure, along with paid parental leave
Financial security and protection, including 401(k) retirement plan with a 7.5% direct employer contribution after 1 year of employment, life insurance, and identity theft protection
Community and culture initiatives, including weekly in-office events every Wednesday that foster connection collaboration, and team engagement

Fulltime

Banquet Manager

Location

India , Pune

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the event management, food and beverage, or related professional area

Job Responsibility

Directs and motivates banquet team while personally assisting in providing high quality service based on requirements and standards
Monitors and controls financial and administrative responsibilities including asset protection
Provides clear and concise communications to everyone servicing the event
Identifies training opportunities and plans a strategy to accomplish goals
Projects supply needs for the department (e.g., china, glass, silver, buffet presentations, props)
Applies knowledge of all laws as they relate to an event
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction
Adheres to and reinforces all standards, policies, and procedures
Maintains established sanitation levels
Manages departmental inventories and maintains equipment

Fulltime

Cluster Revenue Manager

Maintains the transient rooms inventory for the hotel(s) and responsible for max...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major
3 years experience in the revenue management, sales and marketing, or related professional area
4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major
1 year experience in the revenue management, sales and marketing, or related professional area

Job Responsibility

Maintains the transient rooms inventory for the hotel(s) and responsible for maximizing transient revenue
Releases group rooms back into general inventory and ensures clean booking windows for customers
Recommends pricing and positioning of cluster properties
Oversees the inventory management system to verify appropriateness of agreed upon selling strategies
Compiles information, analyzes and monitors actual sales against projected sales
Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts
Analyzes information and evaluates results to choose the best solution and solve problems
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Conducts sales strategy analysis and refines as appropriate to increase market share for all properties

Fulltime

Events Manager

Responsible for preparing all event documentation and coordinates with Sales, pr...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
experienced (1 – 2 years of experience) in the event management or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
at least 1 year experience in the event management or related professional area required.

Job Responsibility

Ensuring that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
Greeting customer during the event phase and hands-off to the Event Operations team for the execution of details
Adhering to all standards, policies, and procedures
Ensuring billing accuracy and conducts bill reviews with the clients prior to processing the final bill
Managing group room blocks and meeting space for average to large-sized assigned groups
Identifying operational challenges associated with his/her group and determining how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
Using his/her judgment to integrate current trends in event management and event design
Acting as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
Participating in customer site inspections and assists with the sales process as necessary
Soliciting feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience

Fulltime

Partnerships & Trade Support Executive

This leading outdoor leisure travel organisation is dedicated to inspiring peopl...

Location

United Kingdom , West Sussex

Salary:

30000.00 - 35000.00 GBP / Year

C&M Travel Recruitment

Expiration Date

Until further notice

Requirements

Experience working with dealer, intermediary or affinity channels in a customer centric B2B or B2B2C environment
Strong relationship building skills with the ability to engage confidently with external partners, suppliers and customers
Exposure to contract management or partner agreements
Highly organised, able to manage multiple workstreams and meet deadlines
Strong written and verbal communication skills
Commercially aware with the ability to identify opportunities and understand scheme performance
Comfortable working independently as well as collaboratively within a team
Positive, enthusiastic and proactive with a hands on approach
Professional sales or marketing qualification desirable
Confident using reporting systems and willing to develop skills in data visualisation tools such as Tableau

Job Responsibility

Act as a key point of contact for industry partners, handling B2B membership queries, scheme information and general liaison
Support and develop the organisation’s hire and rental partner schemes, including onboarding new companies, maintaining strong relationships and ensuring accurate reconciliation of fees and commission
Promote and administer incentive schemes, training providers and other B2B partners, ensuring accurate records and timely payments
Manage and update the B2B online marketing portal, ensuring all communications and materials align with brand standards and campaign objectives
Monitor and report on the performance of dealer incentives and hire programmes, providing insight, analysis and recommendations for improvement
Assist with preparation and coordination of major industry awards and competitions, including research, documentation, data management and judging logistics
Provide operational support for industry events, exhibitions, partner visits and product promotions, including pre event planning and post event follow up
Maintain strong partner engagement through timely communication, proactive support and effective feedback collection

What we offer

Opportunities to attend industry events and visit partner locations
Range of staff benefits including discounted travel, wellbeing initiatives and social events

Fulltime

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Customer Liaison Executive

Job Description

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