Customer Learning Consultant

• Translate Gong’s curriculum into interactive, multi-tier live training programs
• Act as the 'boots on the ground' for the Instructional Design team
• Explain the behind the learning strategy to senior stakeholders
• Design and lead high-impact sessions across all formats from virtual to in-person trainings
• Travel periodically (estimated up to 25%+) to deliver onsite trainings
• Manage time-zone complexities and adapt teaching style to diverse cultural audiences
• Serve as the voice of the customer back to the business
• Work lock-step with Professional Services, Customer Success, and Support
• Be articulate, dynamic, and capable of commanding a room
• Conduct regular, high-quality communications (verbal and written) with all project stakeholders

• 3+ Years High-Impact SaaS Experience
• Proven ability to manage a portfolio of multiple large Enterprise accounts concurrently
• Deep domain knowledge (Sales/Revenue Intelligence)
• Energetic, compelling, and possess executive presence
• Skilled at navigating resistance and influencing senior stakeholders
• Growth mindset
• Ability to manage energy across time zones and travel up to 50%
• Thrive in a fast-moving, changing environment
• Languages: English required

Additional languages are a plus

• Variety of medical, dental, and vision plans
• Wellbeing Fund - flexible wellness stipend
• Mental Health benefits with covered therapy and coaching
• 401(k) program
• Education & learning stipend
• Flexible vacation time
• Paid parental leave
• Company-wide recharge days each quarter
• Work from home stipend