Customer Journey Strategist Job at Fever (Madrid)

Customer Journey Strategist

Customer Journey Strategist role at Fever, the world's leading tech platform for...

Location

Argentina , Buenos Aires

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

At least four years of experience working in Digital Marketing and CRM, mobile and web environments
Experience working with Salesforce Marketing Cloud or other ESPs (Mailchimp, Sendgrid, etc)
Good copywriting skills and able to communicate in English in a fluent way
Analytical and data-driven and know how to leverage consumer behavioral, lifestyle, transactional, and demographic data to deliver relevant marketing insights
Experience in creating HTML code templates
A/B testing
Dynamic templates using AmpScript
SQL knowledge to create segmentations

Job Responsibility

Define the CRM strategy and apply it to optimize customer retention, loyalty and return rate
Supervise and maximize the customer's lifetime value strategies ensuring maximum profitability
Design and lead the development and execution of hyper-personalized direct communication programs at scale through email channel and other input and output channels (onsite, push, in-app, SMS)
Map the Customer Journey, analyze the contact points and maximize business opportunities

What we offer

40% discount on all Fever events and experiences
Work in a location in the heart of Buenos Aires
Home office friendly and flexible schedule
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
Health insurance and life insurance
Free food, drink and fruit at the office
Gympass Membership
English lessons

Fulltime

Customer Lifecycle Management Strategist

The Customer Lifecycle Management Strategist will work with a wide variety of fu...

Location

United States , Culver City

Salary:

57.77 - 64.19 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

5-7 years experience leading lifecycle marketing programs, ideally for a consumer subscription business with demonstrated success achieving growth goals of user engagement and retention
Experience testing and optimizing marketing channels including push notification, email and in-app messaging marketing tactics
Strong project management capability with exceptional attention to detail
Possess deep understanding of A/B testing and data driven optimization marketing
Shown ability to meet deadlines and get consensus while balancing many projects and priorities
Bachelor’s degree required

Job Responsibility

Developing and optimizing engagement and retention strategies for subscription service
Optimize programs through A/B testing, offering ideation and development of strategic recommendations based on data driven insights and strategies to engage with customers
Build cross-functional relationships and plans to improve performance against meaningful metrics, with a focus on experimentation and optimization
Collaborate with a broad range of teams in different timezones, including business, product, engineering, analytics and design teams
Develop a process of continuous improvement, where the results of this work are analyzed and insights are fed back into the plans
Define customer journeys, value propositions and service educational messaging
Submit and maintain operational briefs to ensure flawless execution of campaigns

What we offer

subsidized health, vision, and dental plans
paid sick leave
retirement plans with a match

Fulltime

Director / Sr Director, CX

We are looking for a passionate, motivated, high-performing team member to lead ...

Location

United States , Tempe

Salary:

Not provided

Zion & Zion

Expiration Date

Until further notice

Requirements

Hands-on experience with one or more advanced marketing automation platforms such as Marketo, Pardot or Eloqua
Experience with digital media preferred
Experience with UX processes preferred, including wireframing (UX certification preferred)
Experience with data warehousing and data visualization preferred
Experience interacting with creative teams and developing customer-journey-relevant strategy for creative teams to align to
In-depth experience with 5 or more following solutions: Web Analytics, Search Engine Marketing, Display Marketing, Email Service Providers, Data Management Platforms, Demand or Supply Side Platforms, Digital Exchanges, Mobile Analytics, Ad Serving, Content Optimization (Multivariate) Testing, Marketing Automation, Tag Management
Passionate about online marketing optimization, data technologies, and the MarTech space
Excellent verbal and written communication skills
Exceptional customer management and project management skills
Ability to captivate an audience, including client executives

Job Responsibility

Develop strategic CX-related processes
Develop nurture strategies for key clients
Develop journey maps
Develop processes (from scratch in many cases) to align approaches to creative with customer journey stages
Work closely with account managers, developers, digital media buyers, marketing automation strategists, creative team members, and Tealium engineers, and clients to deliver impactful customer-journey-driven digital strategies
Manage your workload across simultaneous projects with proven success coordinating cross-departmentally to accomplish goals
Maintain a high level of proficiency in multiple digital products, benefits, and features
Identify and communicate strong use cases
Analyze complex issues, identify possible solutions, and present recommendations to clients and coworkers
Own various client relationships in conjunction with account managers

Enterprise Technical Architect

Atlassian is looking for an Enterprise Technical Architect to deliver technical ...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5+ years of experience within SaaS companies
2+ years of Enterprise customer-facing roles
Experience administering Atlassian DC and/or Cloud ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence and Crowd
Background in SaaS based-architectures, integration methods, and security considerations
Experience with Atlassian's Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models
Experience supporting the entire lifecycle of the Atlassian ecosystem
Technical product demonstration, documentation, and presentation experience
Comfort speaking to and influencing a customer's technical teams
Experience helping an organisation adopt an Atlassian product or similar product

Job Responsibility

Design technical solutions and prescriptive solution-specific guidance for direct customer engagements
Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs
Understand technical requirements, guide implementation of solutions and ensure successful product adoption
Create solution content to support customer goals and outcomes
Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
Ensure the voice of the customer is represented inside of Atlassian, contributing relevant feedback to both internal Product teams in their specific solution areas
Collaborate with Atlassian Strategic Engagement Managers, Enterprise Solutions Strategists, and other internal and external teams to support the client and promote expansion opportunities
Spend up to 30% of your time travelling domestically, and in some cases internationally, for both internal and customer-facing events

What we offer

Health and wellbeing resources
Paid volunteer days

Fulltime

Manager, Success Strategy

We are seeking a highly motivated and experienced Manager, Success Strategy, to ...

Location

United States

Salary:

123300.00 - 193875.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience in customer success, strategy, or a related field
At least 3 years in a leadership role
Proven track record of developing and executing successful customer success strategies
Strong analytical skills with the ability to interpret complex data and make data-driven decisions
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels
Demonstrated ability to lead and inspire high-performing teams
Experience with Atlassian products and a strong understanding of the software industry is a plus
Passion for customer success and a deep commitment to driving customer outcomes
Multi-product experience
Experience in complex & matrixed organizations

Job Responsibility

Develop and implement comprehensive enterprise customer success strategies that align with Atlassian’s business goals and customer needs
Identify opportunities for improvement and innovation in our customer success processes and practices
Gather and analyze customer feedback, usage data, and market trends to gain insights into customer behavior and preferences
Lead, mentor, and inspire a team of customer success strategists
Design and oversee programs and initiatives to engage customers at key points in their journey
Partner with CS Leadership, Product, Sales, Marketing, and Support teams to align customer success initiatives with broader company objectives
Establish and track key performance indicators (KPIs) to measure the effectiveness of customer success programs
Stay current with industry trends, best practices, and emerging technologies in customer success
Develop and implement frameworks to monitor and improve customer health scores

What we offer

Health and wellbeing resources
Paid volunteer days
Eligible for benefits, bonuses, commissions, and equity

Fulltime

Enterprise Technical Architect - DevSecOps

The Atlassian Advisory Services team is a globally distributed team of Atlassian...

Location

United States , Remote; Austin; New York; Seattle

Salary:

106600.00 - 171200.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience within SaaS companies
2+ years of Enterprise customer-facing roles
Demonstrated expertise in DevSecOps
Experience with popular best-in-breed products in the DevSecOps space that support enterprise-grade SDLC and CI/CD pipelines
Background in software development and/or IT operations roles
Experience identifying, testing, deploying, and integrating best-in-breed tooling that satisfy customer requirements and improve the end-user experience across their entire SDLC pipeline
Experience with applications security, compliance, application hardening, and application of security best practices to software and infrastructure
Experience supporting the entire lifecycle of the Atlassian Ecosystem
Technical product demonstration, documentation, and presentation experience
Comfort speaking to and influencing a customer's technical teams

Job Responsibility

Create technical solutions and prescriptive guidance for direct customer engagements
Grow your existing deep technical expertise, staying up-to-date on all new capabilities to support varied customer needs
Understand technical requirements, guide implementation of solutions, and ensure successful adoption
Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
Drive value with internal teams across product and Customer Success & Innovation to improve the Atlassian product offerings
Collaborate across Advisory Services and other internal and external teams to support the client, identify and promote expansion opportunities, and drive success
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

Enterprise Technical Architect

We're hiring an Enterprise Technical Architect with a focus on the Atlassian DC ...

Location

United States , Austin; New York; Seattle

Salary:

106600.00 - 171200.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience within SaaS companies
2+ years of Enterprise customer-facing roles
Demonstrated expertise in Atlassian DC products and infrastructure
Experience administering Atlassian DC products including tools like Jira, Jira Service Management, Confluence, Crowd, Bitbucket, etc.
Exposure to Atlassian's Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models
Experience supporting the entire lifecycle of the Atlassian Ecosystem
Technical product demonstration, documentation, and presentation experience
Comfort speaking to and influencing a customer's technical teams
Experience helping an organization adopt an Atlassian or similar product

Job Responsibility

Design technical solutions and prescriptive solution-specific guidance for direct customer engagements
Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs
Understand technical requirements, guide implementation of solutions, and ensure successful adoption
Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
Drive value with internal teams across product and Customer Success & Innovation to improve the Atlassian product offerings
Collaborate across Advisory Services and other internal and external teams to support the client, identify and promote expansion opportunities, and drive success
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

Enterprise Technical Architect

The Enterprise Technical Architect will work within the Atlassian Advisory Servi...

Location

Germany , Munich

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience within SaaS companies
2+ years of Enterprise customer-facing roles
Demonstrated expertise in the Atlassian platform
Experience supporting the entire lifecycle of the Atlassian Ecosystem (researching, installing, supporting, and scaling Atlassian products and related apps)
Technical product demonstration, documentation, and presentation experience
Comfort speaking to and influencing a customer's technical teams
Experience helping an organization adopt an Atlassian or similar product
Fluent German language skills

Job Responsibility

Create technical solutions and prescriptive guidance for direct customer engagements
Grow your existing deep technical expertise in the Atlassian platform, staying up-to-date on all new capabilities to support varied customer needs
Understand technical requirements, guide implementation of solutions, and ensure successful adoption
Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
Drive value with internal teams across product and Customer Success & Innovation to improve the Atlassian product offerings
Collaborate across Advisory Services and other internal and external teams to support the client, identify and promote expansion opportunities, and drive success
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

Customer Journey Strategist

Fever

Location:
Spain , Madrid

Category:
-

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 19, 2025

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