Customer Journey Strategist Job at Fever (Buenos Aires)

Customer Journey Strategist

Customer Journey Strategist role at Fever, the world's leading tech platform for...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

At least four years of experience working in Digital Marketing and CRM, mobile and web environments
Experience working with Salesforce Marketing Cloud or other ESPs (Mailchimp, Sendgrid, etc)
Good copywriting skills and able to communicate in English in a fluent way
Analytical and data-driven and know how to leverage consumer behavioral, lifestyle, transactional, and demographic data to deliver relevant marketing insights
Experience in creating HTML code templates
A/B testing
Dynamic templates using AmpScript
SQL knowledge to create segmentations

Job Responsibility

Define the CRM strategy and apply it to optimize customer retention, loyalty and return rate
Supervise and maximize the customer's lifetime value strategies ensuring maximum profitability
Design and lead the development and execution of hyper-personalized direct communication programs at scale through email channel and other input and output channels (onsite, push, in-app, SMS)
Map the Customer Journey, analyze the contact points and maximize business opportunities

What we offer

40% discount on all Fever events and experiences
Work in a location in the heart of Madrid, with possible travel across our markets
Home office friendly and flexible schedule
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
Private Health insurance
20 days off annually
Gympass membership

Fulltime

Customer Lifecycle Management Strategist

The Customer Lifecycle Management Strategist will work with a wide variety of fu...

Location

United States , Culver City

Salary:

57.77 - 64.19 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

5-7 years experience leading lifecycle marketing programs, ideally for a consumer subscription business with demonstrated success achieving growth goals of user engagement and retention
Experience testing and optimizing marketing channels including push notification, email and in-app messaging marketing tactics
Strong project management capability with exceptional attention to detail
Possess deep understanding of A/B testing and data driven optimization marketing
Shown ability to meet deadlines and get consensus while balancing many projects and priorities
Bachelor’s degree required

Job Responsibility

Developing and optimizing engagement and retention strategies for subscription service
Optimize programs through A/B testing, offering ideation and development of strategic recommendations based on data driven insights and strategies to engage with customers
Build cross-functional relationships and plans to improve performance against meaningful metrics, with a focus on experimentation and optimization
Collaborate with a broad range of teams in different timezones, including business, product, engineering, analytics and design teams
Develop a process of continuous improvement, where the results of this work are analyzed and insights are fed back into the plans
Define customer journeys, value propositions and service educational messaging
Submit and maintain operational briefs to ensure flawless execution of campaigns

What we offer

subsidized health, vision, and dental plans
paid sick leave
retirement plans with a match

Fulltime

Director / Sr Director, CX

We are looking for a passionate, motivated, high-performing team member to lead ...

Location

United States , Tempe

Salary:

Not provided

Zion & Zion

Expiration Date

Until further notice

Requirements

Hands-on experience with one or more advanced marketing automation platforms such as Marketo, Pardot or Eloqua
Experience with digital media preferred
Experience with UX processes preferred, including wireframing (UX certification preferred)
Experience with data warehousing and data visualization preferred
Experience interacting with creative teams and developing customer-journey-relevant strategy for creative teams to align to
In-depth experience with 5 or more following solutions: Web Analytics, Search Engine Marketing, Display Marketing, Email Service Providers, Data Management Platforms, Demand or Supply Side Platforms, Digital Exchanges, Mobile Analytics, Ad Serving, Content Optimization (Multivariate) Testing, Marketing Automation, Tag Management
Passionate about online marketing optimization, data technologies, and the MarTech space
Excellent verbal and written communication skills
Exceptional customer management and project management skills
Ability to captivate an audience, including client executives

Job Responsibility

Develop strategic CX-related processes
Develop nurture strategies for key clients
Develop journey maps
Develop processes (from scratch in many cases) to align approaches to creative with customer journey stages
Work closely with account managers, developers, digital media buyers, marketing automation strategists, creative team members, and Tealium engineers, and clients to deliver impactful customer-journey-driven digital strategies
Manage your workload across simultaneous projects with proven success coordinating cross-departmentally to accomplish goals
Maintain a high level of proficiency in multiple digital products, benefits, and features
Identify and communicate strong use cases
Analyze complex issues, identify possible solutions, and present recommendations to clients and coworkers
Own various client relationships in conjunction with account managers

New

Senior director product marketing

GEICO is looking for a customer-centric, dynamic leader with extensive P&L overs...

Location

United States , Chevy Chase; New York City

Salary:

195000.00 - 315000.00 USD / Year

Geico

Expiration Date

Until further notice

Requirements

Experience in brand marketing preferably with a Fortune 500 company
Bachelor's Degree
MBA preferred
Change agent who thrives in creating clarity in ambiguity
Ability to drive strategy and execute with speed and high quality
Comfortable producing and overseeing a high volume of work
Experience in transformational organizations providing clear analysis of future opportunities and guidance on how to act now
Significant experience in developing presentations for audiences at all levels
Experience in evaluating creative concepts and assets based on strategic alignment and business impact
Strategic thinker with the ability to inspire confidence from, and to collaborate with colleagues, internal stakeholders, and executive leaders

Job Responsibility

Analyze untapped customer opportunities and product/service white space, to identify new business and profit growth areas, as well as opportunities to grow brand favorability
Lead the creation of short and long-range business plans, setting objectives, mapping out the unit economics, determining key initiatives, and identifying KPIs grounded in consumer insights
Maintain an in-depth understanding of business growth drivers, risk factors, and data trends related to customer acquisition, retention and cross-sell
Identify territories and moments rooted in clear insights for media selection and creative development
Produce quarterly brand business reviews highlighting actionable insights that Marketing practice leaders can use to enhance future work and improve business results going forward
Collaborate with Finance and PPM stakeholders to align on LOB goals and monitor progress against those goals
Partner with Marketing Finance to build LOB budgets and investment allocations across customer segments and distribution channels
Set the strategic agenda that will keep the cross-functional Marketing department focused on the business and customer priorities
Partner with COE specialists across sponsorship, media, creative, analytics, influencer, entertainment, corp comms, and customer journey marketing
Deliver clear customer-first connected journeys outlining what to communicate, setting the actions we want the customer to take, and driving cohesion in the Marketing plan for optimal business outcomes

What we offer

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Financial benefits including market-competitive compensation
a 401K savings plan vested from day one that offers a 6% match
performance and recognition-based incentives
and tuition assistance
Access to additional benefits like mental healthcare as well as fertility and adoption assistance
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

Fulltime

Enterprise Technical Architect

Atlassian is looking for an Enterprise Technical Architect to deliver technical ...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5+ years of experience within SaaS companies
2+ years of Enterprise customer-facing roles
Experience administering Atlassian DC and/or Cloud ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence and Crowd
Background in SaaS based-architectures, integration methods, and security considerations
Experience with Atlassian's Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models
Experience supporting the entire lifecycle of the Atlassian ecosystem
Technical product demonstration, documentation, and presentation experience
Comfort speaking to and influencing a customer's technical teams
Experience helping an organisation adopt an Atlassian product or similar product

Job Responsibility

Design technical solutions and prescriptive solution-specific guidance for direct customer engagements
Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs
Understand technical requirements, guide implementation of solutions and ensure successful product adoption
Create solution content to support customer goals and outcomes
Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
Ensure the voice of the customer is represented inside of Atlassian, contributing relevant feedback to both internal Product teams in their specific solution areas
Collaborate with Atlassian Strategic Engagement Managers, Enterprise Solutions Strategists, and other internal and external teams to support the client and promote expansion opportunities
Spend up to 30% of your time travelling domestically, and in some cases internationally, for both internal and customer-facing events

What we offer

Health and wellbeing resources
Paid volunteer days

Fulltime

CRM Manager

The CRM Manager will drive the execution of the global CRM strategy across email...

Location

United Kingdom , Manchester

Salary:

Not provided

Club L London

Expiration Date

Until further notice

Requirements

Proven experience in a senior CRM leadership role, ideally within fashion, retail, or e-commerce, with clear ownership of CRM strategy and commercial outcomes
Demonstrable experience building, managing, and scaling multi-channel CRM programmes, including email, app (push and in-app), WhatsApp, lifecycle, retention, and personalisation strategies
Experience defining, managing, or scaling customer loyalty programmes that drive retention, engagement, and long-term customer value
Experience owning or contributing to app engagement and growth strategies, spanning acquisition, activation, and retention
Strong commercial and analytical experience, using customer insight and data to inform decision-making and influence senior stakeholders
Deep understanding of customer behaviour, CRM platforms, and current industry best practices across digital channels
Confident and effective leader with excellent communication and stakeholder management skills, capable of presenting strategy, performance, and recommendations to senior stakeholders while managing and developing teams in fast-paced environments
Proactive, hands-on strategist with a customer-first mindset, able to turn long-term vision into impactful, measurable results

Job Responsibility

Drive the global CRM strategy, aligning email, app, WhatsApp, and loyalty objectives with broader business, brand, and commercial goals
Evolve the global loyalty program, creating strategies that drive engagement, repeat purchase, and long-term customer value
Shape the CRM and App roadmap, balancing trading activity, lifecycle communications, and long-term customer value growth in partnership with key stakeholders
Plan and deliver insight-led, customer-centric CRM campaigns across email, app (push and in-app), and WhatsApp in line with the global trading calendar and developed collaboratively with the CRM and Creative teams
Drive App engagement through acquisition, activation, retention, push notifications, in-app messaging, and exclusive experiences
Develop customer acquisition strategies across CRM channels, maximising opt-in, engagement, and long-term value
Implement advanced segmentation, personalisation, and lifecycle strategies to boost engagement, repeat purchase, and lifetime value supported by the data & marketing teams
Support the monitoring of all KPIs across all CRM channels, using data and insight to inform strategy and optimise performance
Champion retention and reactivation strategies, improving performance across the full customer journey
Work closely with Customer Service team to support customer communications, ensuring CRM messaging is aligned, timely, and enhances the overall customer experience

What we offer

Bi-annual bonus scheme
25 days of annual leave (plus bank holidays)
Extra day off for your birthday
Flexible working hours around core hours of 10-4
Cycle to work scheme
40% staff discount across Club L and Lavish Alice products
Healthcare Cashplan
Free onsite gym
Enhanced pension contribution
Enhanced maternity and sick pay

Fulltime

Customer Marketing Lead

As the Customer Marketing Lead you will build and scale the customer marketing e...

Location

United States , New York, Boston, San Francisco

Salary:

Not provided

Lovable

Expiration Date

Until further notice

Requirements

7-10+ years of experience in Customer Marketing ideally in B2B/SaaS
Proven track record of taking a customer marketing function or major program from 0→1→scale, including strategy, execution, and measurement
Strong understanding of B2B customer journeys and lifecycle metrics (activation, adoption, expansion, retention, churn)
Experience building and running structured programs for specific segments (e.g., startup programs, partner programs, Customer Advisory Board programs, segment-based lifecycle tracks)
Data-informed and metrics-driven: comfortable building dashboards, defining KPIs, and tying programs directly to revenue outcomes
Excellent storyteller and strategist—able to translate complex product capabilities into clear, compelling value for existing customers
Highly collaborative, with experience partnering closely with Product, Sales, and Customer Success
People leader with experience mentoring others and setting up basic processes, tooling, and rituals for a growing team

Job Responsibility

Define the vision, strategy, and roadmap for customer marketing at Lovable—from initial foundation to scaled, repeatable programs
Design and own lifecycle programs that drive activation, onboarding, product adoption, and expansion (email, in-app, webinars, campaigns, and playbooks)
Build and lead the Lovable Startups program end-to-end (positioning, benefits, onboarding journey, nurture tracks, success stories, and measurement)
Partner with Product Marketing to translate product launches and roadmap into targeted campaigns for existing customers
Build segmented customer journeys (self-serve, startups, mid-market, enterprise/B2B) with tailored messaging, education, and upsell paths
Develop and maintain measurement frameworks and dashboards to track impact on activation, adoption, expansion, retention, and revenue
Collaborate closely with Sales and Customer Success to identify key moments for engagement, cross-sell, and upsell, and equip them with customer-ready assets
Build, manage, and coach a small customer marketing team as the function scales—setting priorities, processes, and quality standards

Fulltime

Manager, Success Strategy

We are seeking a highly motivated and experienced Manager, Success Strategy, to ...

Location

United States

Salary:

123300.00 - 193875.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience in customer success, strategy, or a related field
At least 3 years in a leadership role
Proven track record of developing and executing successful customer success strategies
Strong analytical skills with the ability to interpret complex data and make data-driven decisions
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels
Demonstrated ability to lead and inspire high-performing teams
Experience with Atlassian products and a strong understanding of the software industry is a plus
Passion for customer success and a deep commitment to driving customer outcomes
Multi-product experience
Experience in complex & matrixed organizations

Job Responsibility

Develop and implement comprehensive enterprise customer success strategies that align with Atlassian’s business goals and customer needs
Identify opportunities for improvement and innovation in our customer success processes and practices
Gather and analyze customer feedback, usage data, and market trends to gain insights into customer behavior and preferences
Lead, mentor, and inspire a team of customer success strategists
Design and oversee programs and initiatives to engage customers at key points in their journey
Partner with CS Leadership, Product, Sales, Marketing, and Support teams to align customer success initiatives with broader company objectives
Establish and track key performance indicators (KPIs) to measure the effectiveness of customer success programs
Stay current with industry trends, best practices, and emerging technologies in customer success
Develop and implement frameworks to monitor and improve customer health scores

What we offer

Health and wellbeing resources
Paid volunteer days
Eligible for benefits, bonuses, commissions, and equity

Fulltime

Customer Journey Strategist

Fever

Location:
Argentina , Buenos Aires

Category:
-

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 19, 2025

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