Customer Journey Strategist Job at Fever (Buenos Aires)

Customer Journey Strategist

Customer Journey Strategist role at Fever, the world's leading tech platform for...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

At least four years of experience working in Digital Marketing and CRM, mobile and web environments
Experience working with Salesforce Marketing Cloud or other ESPs (Mailchimp, Sendgrid, etc)
Good copywriting skills and able to communicate in English in a fluent way
Analytical and data-driven and know how to leverage consumer behavioral, lifestyle, transactional, and demographic data to deliver relevant marketing insights
Experience in creating HTML code templates
A/B testing
Dynamic templates using AmpScript
SQL knowledge to create segmentations

Job Responsibility

Define the CRM strategy and apply it to optimize customer retention, loyalty and return rate
Supervise and maximize the customer's lifetime value strategies ensuring maximum profitability
Design and lead the development and execution of hyper-personalized direct communication programs at scale through email channel and other input and output channels (onsite, push, in-app, SMS)
Map the Customer Journey, analyze the contact points and maximize business opportunities

What we offer

40% discount on all Fever events and experiences
Work in a location in the heart of Madrid, with possible travel across our markets
Home office friendly and flexible schedule
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with
Private Health insurance
20 days off annually
Gympass membership

Fulltime

Customer Lifecycle Management Strategist

The Customer Lifecycle Management Strategist will work with a wide variety of fu...

Location

United States , Culver City

Salary:

57.77 - 64.19 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

5-7 years experience leading lifecycle marketing programs, ideally for a consumer subscription business with demonstrated success achieving growth goals of user engagement and retention
Experience testing and optimizing marketing channels including push notification, email and in-app messaging marketing tactics
Strong project management capability with exceptional attention to detail
Possess deep understanding of A/B testing and data driven optimization marketing
Shown ability to meet deadlines and get consensus while balancing many projects and priorities
Bachelor’s degree required

Job Responsibility

Developing and optimizing engagement and retention strategies for subscription service
Optimize programs through A/B testing, offering ideation and development of strategic recommendations based on data driven insights and strategies to engage with customers
Build cross-functional relationships and plans to improve performance against meaningful metrics, with a focus on experimentation and optimization
Collaborate with a broad range of teams in different timezones, including business, product, engineering, analytics and design teams
Develop a process of continuous improvement, where the results of this work are analyzed and insights are fed back into the plans
Define customer journeys, value propositions and service educational messaging
Submit and maintain operational briefs to ensure flawless execution of campaigns

What we offer

subsidized health, vision, and dental plans
paid sick leave
retirement plans with a match

Fulltime

Customer Data Platform Strategist

GTX Solutions is a boutique consulting firm that helps enterprise brands unlock ...

Location

Salary:

Not provided

CourtAvenue

Expiration Date

Until further notice

Requirements

6+ years of experience in digital strategy, customer experience, or MarTech
Strong working knowledge of tools like Tealium, Emarsys, Dynamic Yield
Familiarity with data integration and architecture principles across the MarTech ecosystem
Proven ability to lead client workshops, define strategic roadmaps, and manage cross-functional teams
Excellent communication and client management skills
Consulting experience or agency background preferred

Job Responsibility

Lead strategic discovery workshops (persona development, journey mapping, maturity assessments)
Evaluate and map current and future-state MarTech stacks
Provide guidance on CDP selection and implementation planning
Collaborate with clients to define and prioritize use cases across acquisition, retention, and customer lifecycle growth
Translate business needs into data and technology requirements
Align platform capabilities with strategic objectives
Act as the strategic lead for active engagements, owning day-to-day client communication, priorities, and timelines
Coordinate with internal solution engineers to ensure technical delivery aligns with the broader strategy
Provide clarity and confidence to clients throughout project execution
Conduct audits and health checks of current CX and MarTech platforms

Parttime

New

Digital Strategist

As a Digital Strategist, you sit at the intersection of strategy, product thinki...

Location

United Kingdom , London

Salary:

Not provided

Horizontal Digital

Expiration Date

Until further notice

Requirements

5+ years’ experience in digital strategy, product strategy or consultancy, ideally within a digital agency or platform-led environment
Strong experience working with Sitecore platforms (XP, XM Cloud, Personalise, CDP and/or SitecoreAI)
Ability to confidently articulate how platform tools can be used to achieve marketing, content, personalisation and experience goals
Strong product thinking, comfortable moving from ambiguity to clarity, vision to roadmap
Proven experience leading senior client relationships and strategic conversations
Commercial confidence, comfortable shaping scopes, SOWs and long-term investment plans
Excellent communication and storytelling skills, able to translate complexity into clarity
A strategic mindset paired with pragmatism, focused on impact, not theory
Experience contributing to client retention, account growth or strategic account development within an agency, consultancy or platform-led environment
Confidence leading commercially minded conversations around investment, prioritisation, phased roadmaps and long-term value creation

Job Responsibility

Define and evolve digital product and experience vision in partnership with senior client stakeholders
Translate business goals into clear, prioritised roadmaps grounded in customer needs, lifecycle thinking, and platform capability
Ensure delivery is aligned to outcomes, not just outputs, connecting features, content and journeys to measurable impact
Act as the internal voice of the client and the external voice of the product
Use structured approaches such as KPI/OKR Mapping to align experience goals, CRO opportunities, content strategy and platform investment
Own & develop senior client relationships, acting as the strategic counterpart and trusted advisor
Shape future work based on performance, insight and evolving business needs, not just reactive briefs
Identify opportunities to grow accounts through optimisation, roadmap evolution, retainers and multi-year programmes
Lead strategic commercial conversations including scope shaping, prioritisation trade-offs, investment planning and SOW definition
Support clients with broader business design, experience strategy and go-to-market thinking where appropriate

What we offer

22 days holiday
2 floating holiday days
2 volunteering days
Defined contribution pension scheme
Flexibility + remote working

Fulltime

Senior Content Strategist

As a Senior Content Strategist, you will own the development and execution of tr...

Location

South Africa , Cape Town

Salary:

Not provided

Collinson

Expiration Date

Until further notice

Requirements

10+ years of experience in content strategy, digital marketing, or a related field, with 5+ years in a senior or leadership role, ideally within the travel, hospitality, or lifestyle industries
Proven track record of developing and executing innovative, high-impact content strategies that drive engagement, conversions, and measurable revenue growth
Extensive expertise in SEO, content marketing, omnichannel content strategies, and emerging digital content trends
Advanced proficiency with enterprise-level content management systems (CMS), analytics platforms, marketing automation tools, and AI-driven personalization technologies
Exceptional writing, editing, and storytelling skills, with the ability to craft compelling, brand-aligned narratives across diverse channels
Strong executive leadership and strategic planning skills, with experience managing global teams, navigating matrixed organizations, and leading complex, cross-functional projects
Fluency in English is essential
proficiency in additional languages (e.g., Spanish, French, German, Mandarin) is highly advantageous for supporting global content localization and multicultural campaigns
Demonstrated expertise in data analysis, performance optimization, and using insights to refine strategies and achieve business objectives
Deep passion for the travel industry, with a nuanced understanding of how content influences traveller behaviour, decision-making, and loyalty

Job Responsibility

Develop and own the global content strategy, aligning it with business goals and brand vision
Act as a key advisor to senior leadership, influencing enterprise-wide strategies
Drive innovation by implementing emerging technologies and best practices in content creation and distribution
Oversee the planning, creation, distribution, and governance of content across all platforms (digital and offline)
Ensure the content ecosystem delivers seamless and personalized customer experiences
Establish scalable processes for content development, localization, and distribution
Build, mentor, and lead high-performing content teams, fostering collaboration and accountability
Identify skill gaps and provide professional development opportunities for team growth
Develop advanced frameworks for measuring content performance and tying metrics to ROI and strategic outcomes
Leverage data insights to refine content strategies and improve KPIs like engagement and conversion rates

Fulltime

Senior Marketing Strategist

The Senior Marketing Strategist will own the development and execution of go‑to‑...

Location

United States , Irvine

Salary:

130000.00 - 150000.00 USD / Year

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

Bachelor's degree in Marketing, Life Sciences, Business, or a related field (advanced degree preferred but not required)
3– 5+ years of strategic marketing experience within the life sciences industry (biotech, pharma, diagnostics, medtech, tools, or services)
Proven ability to operate as a self-starter in an individual contributor role
Demonstrated experience developing marketing strategy, positioning, and go-to-market plans

Job Responsibility

Develop and own strategic marketing plans aligned to business objectives, market opportunities, and customer needs
Craft differentiated value propositions, positioning, and messaging for life sciences products and solutions
Translate complex scientific, technical, and clinical concepts into clear, compelling customer stories
Synthesize insights from KOLs, customers, field teams, and market data to identify growth opportunities
Monitor industry trends across biotech, pharma, diagnostics, medtech, or adjacent life sciences sectors
Lead end-to-end go-to-market initiatives, from concept development through launch and optimization
Own and execute the annual marketing campaign calendar within budget
Align marketing campaign with the goal of enhancing the customer journey
Partner with Sales, Engineering, R&D, and Application teams to ensure alignment
Develop strategic marketing assets, campaigns, and enablement tools that support commercial execution

What we offer

Competitive compensation package
Comprehensive benefits (including health, dental vision and employee assistance program)
Employee Stock Purchase Plan Eligibility
401k with employer match
Tuition reimbursement
Wellness reimbursement
Paid time off
Annual paid volunteer day off
Fully climate-controlled environment
Professional growth opportunities

Fulltime

Freelance Ux/Ui Designers

At Superside, we’re building a small, curated network of freelance UX/UI Designe...

Location

Salary:

Not provided

Superside

Expiration Date

Until further notice

Requirements

Proven experience in UX/UI design across web, product, SaaS, or digital marketing environments
Strong portfolio showcasing UX thinking and polished visual design across multiple formats
Advanced proficiency in Figma, including Auto Layout, components, variants, and navigable prototyping
Experience working with complex design systems in Figma
Proficiency in Adobe Creative Suite
Strong UI design sensibility with experience designing product or SaaS interfaces beyond traditional marketing deliverables
Experience designing responsive websites, landing pages, product experiences, design systems, or editor-based interfaces
Strong understanding of UX principles, interaction design, accessibility, and usability best practices
Ability to turn briefs and business goals into intuitive user experiences
Experience collaborating with developers and cross-functional creative teams

Job Responsibility

Design user-focused digital experiences across websites, landing pages, product interfaces, emails, and mobile experiences
Translate business goals and user needs into clear, intuitive UX and polished UI solutions
Create wireframes, user flows, prototypes, and high-fidelity designs
Apply and extend design systems to ensure consistency and scalability across products and campaigns
Collaborate with strategists, creatives, developers, and project teams across multiple time zones
Design responsive experiences optimized for accessibility, usability, and performance
Contribute to UX audits, user journey improvements, and conversion-focused design recommendations
Use AI tools to accelerate research, ideation, content structuring, or design workflows where relevant
Present design decisions clearly and iterate based on feedback from internal teams and customers
Manage multiple projects while maintaining strong attention to detail and high design quality

What we offer

Collaborate with Superside’s AI Consulting team on exciting, high-impact projects
Work with enterprise brands who are serious about AI transformation
Get early access to project-based opportunities in creative automation
Work flexibly, remotely, and alongside a global team of experts

Senior Digital Experience Strategist

We are seeking a Senior Digital Experience Strategist to lead digital-first init...

Location

United States , Austin

Salary:

38.75 - 43.75 USD / Hour

Cella

Expiration Date

Until further notice

Requirements

3-8 years of experience in account leadership, account strategy, or client partnership roles within a digital, creative, or integrated agency
Robust understanding of digital experience delivery, including UX, content systems, platforms, performance measurement, and email marketing operations
Comfort working in cross-functional, agile environments with designers, strategists, technologists, and analysts
A user-centered mindset with a robust appreciation for experience design and customer journeys
Ability to connect strategy, creative, and technology into cohesive recommendations
Confident presenter and communicator with a clear, persuasive writing style
High emotional intelligence and situational awareness-you know how to read the room and adjust
Robust organizational skills and attention to detail in fast-moving environments
Curiosity-driven problem solving and a passion for continuous learning and digital upskilling
A proven track record delivering medium to large-scale digital initiatives and getting them over the finish line

Job Responsibility

Leading and managing digital-first marketing and experience initiatives across primarily owned channels (web, mobile, email marketing, content platforms, content hubs, personalization, performance)
Acting as a strategic thought partner to marketing leaders by helping shape problems, define success, and identify the right digital solutions
Translating business objectives into clear briefs and measurable outcomes
Partnering closely with Account Planning, Creative, UX, Research, Technology, and Program Management to deliver a unified, experience-led point of view
Guiding work through discovery, concepting, design, build, and optimization, ensuring work ladders back to strategy and user needs
Providing clear, actionable, and experience-informed feedback that strengthens outcomes
Using data, performance metrics, and insight to evaluate success, inform recommendations, and continuously evolve work
Facilitating prioritization and tradeoff discussions, balancing speed, quality, risk, and impact
Managing expectations across stakeholders, identifying risks early, and confidently recommending pivots or alternative approaches when needed
Communicating complex digital concepts clearly and persuasively to both technical and non-technical audiences

What we offer

medical
prescription
dental
vision
AD&D
life insurance offerings
short-term disability
401K plan

Fulltime

Select Country

Customer Journey Strategist

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?