Customer Journey Operations Jobs

Customer Success Operations Leader

We are looking for a CX Operations Leader to drive process excellence, analytics...

Location

United Kingdom , London

Salary:

Not provided

AFI Solutions GmbH

Expiration Date

Until further notice

Requirements

Proven track record at director level or equivalent leading CX operations in a software or SaaS company
Minimum of 5+ years of progressive experience in customer experience, service delivery, or operations
Strong background in process optimisation and cross-functional collaboration at scale
Hands-on expertise in analytics and business reporting, with experience tracking financial and CX performance metrics such as revenue, margin, backlog, and CSAT
Experience managing enterprise-grade platforms such as Salesforce and customer success tools (Certinia, ChurnZero)
Demonstrated ability to partner with senior leaders to execute strategic CX initiatives
International experience in software or SaaS environments preferred

Job Responsibility

Partner with CX leadership to harmonise and streamline processes across the customer journey including opportunity management, project delivery, and resource management
Identify bottlenecks and implement improvements to ensure scalability and consistency across regions and functions
Collaborate with IT, Sales, and CX teams to connect processes and ensure operational effectiveness at scale
Drive consistency across departments to support growth and enhance the customer experience
Serve as the business partner to the CX leadership team for all core analytics including revenue, backlog, margin, CSAT, and SLA performance
Provide insights that enable data-driven decisions and accountability
Support the execution of our OneCX strategy by ensuring transparency and alignment across global operations
Own the maintenance, optimisation, and innovation of SER Group’s core CX platforms including Salesforce (SFDC), Certinia, and ChurnZero
Partner with business and IT stakeholders to ensure systems are fit for purpose, scalable, and continuously improved

What we offer

Offene, familiäre Unternehmensstruktur mit Flexibilität
Modernes Office mit Top-Ausstattung

Fulltime

Customer Manager

As our first Customer Operations hire in Australia, you’ll be at the forefront o...

Location

Australia , Sydney

Salary:

Not provided

Legl

Expiration Date

Until further notice

Requirements

Commercial & Consultative: Adept at engaging senior decision-makers and turning complex challenges into actionable business outcomes
Excellent Communicator: Skilled at building trust, running workshops, and leading strategic conversations with diverse audiences
Builder’s Mindset: Energised by ambiguity - you thrive in scaling environments, shaping processes, and creating playbooks from the ground up
Impact-Oriented: Passionate about driving measurable results for customers and contributing to Legl’s growth story in a new region

Job Responsibility

Create & lead Customer Operations in a New Market: Establish our customer success function in Australia, building the foundation for scalable growth
Drive Adoption & Value: Own the customer journey from onboarding to renewal, ensuring clients realise measurable ROI from Legl
Strategic Partnering: Collaborate with Account Executives in pre-sales to design solutions that align with customer needs and business goals
Enablement & Expansion: Help clients embed Legl in their day-to-day operations, monitor adoption, and identify opportunities for expansion and advocacy
Trusted Advisor: Build credibility on key topics such as AML, onboarding, and compliance, guiding firms through regulatory and operational transformation
Voice of the Customer: Represent Australian customers internally - sharing insights that influence product strategy, go-to-market priorities, and customer experience

What we offer

Everyone at Legl receives a competitive salary & share options
Access to annual wellbeing and L&D budget
Access to support sessions with a professional therapist
An opportunity to join a well-funded, highly ambitious post-Series B startup

Customer Experience Manager

We are seeking a dedicated and results-driven Customer Experience (CX) Manager t...

Location

United States , Garden Grove

Salary:

80000.00 - 120000.00 USD / Year

Harbinger Motors

Expiration Date

Until further notice

Requirements

5+ years of experience in a Customer Experience (CX), Customer Success, or Operations role, with a proven track record of designing and implementing successful CX programs
Expert proficiency in CX measurement tools (e.g., Qualtrics, Medallia, Zendesk) and the ability to conduct deep quantitative and qualitative analysis of customer data
Experience within the Automotive, Commercial Vehicle/Fleet, B2B Technology, or high-value capital goods industries is highly preferred
Exceptional written and verbal communication skills, with proven experience influencing cross-functional teams and presenting to executive levels
Demonstrated ability to manage complex, multi-stakeholder projects from concept through execution

Job Responsibility

Design and execute core CX processes across the commercial EV truck lifecycle—from inquiry and purchase through delivery, service, and ongoing support
Map the customer journey across Sales, Delivery, Service, and Support to identify pain points and opportunities for improvement
Coordinate dealer readiness, delivery scheduling, checklists, and cross-functional handoffs to ensure every commercial EV delivery is executed accurately and on time
Own and manage the Voice of the Customer (VOC) program, utilizing tools like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys
Analyze customer feedback, operational data, and market research to derive actionable insights and quantifiable CX metrics
Partner closely with Service Operations, Product, Sales, and other teams to implement process changes that directly address customer needs and reduce friction
Lead projects focused on improving turnaround times, field interactions, and overall service consistency
Represent the customer in internal discussions, ensuring operational decisions consider downstream customer impact
Support the development of standards and guidelines for customer-facing communication
Work with Training/People teams to embed CX principles into onboarding and ongoing education, helping reinforce a customer-first mindset across departments

What we offer

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Fulltime

Customer Support Team Lead

The Support Lead is a new role within Lightyear and will oversee the Support & P...

Location

Estonia , Tallinn

Salary:

Not provided

Conclusive Financial

Expiration Date

Until further notice

Requirements

5+ years’ experience in customer support or operations, ideally in a regulated financial firm or fintech
Proven experience leading and developing support or operations teams
Strong grasp of KPIs, performance tracking, and continuous improvement
Solid understanding of customer operations and related areas like KYC, KYB, FinCrime, Product, and Compliance
Hands-on experience streamlining workflows, reducing contact volumes, and improving efficiency
Skilled in using data and dashboards to identify issues and drive better outcomes
Experience with quality reviews, coaching, and feedback loops
Comfortable working cross-functionally to align processes and priorities
Strong operational judgment with attention to accuracy, speed, and customer impact
Curious, proactive mindset focused on scalable, customer-centered solutions

Job Responsibility

Lead, coach, and inspire the Support team to deliver exceptional customer experiences
Build a collaborative, accountable, high-performance culture
Create clarity in expectations, KPIs, and success metrics for the team and individual contributors
Perform regular 1:1s, team ceremonies and performance reviews when needed, providing structured feedback and clear paths for growth
Support career development and internal progression through mentoring, skill-building, and recognition
Oversee daily support and payment operations for accuracy, empathy, and compliance
Manage core metrics: response time, first touch resolution rate, and customer satisfaction
Implement new operational efficiency and quality frameworks with trackable performance KPIs that build accountability and trust
Drive efficiency and contact reduction through root-cause analysis and process improvement
Partner with Product, Engineering, and Compliance to create scalable, seamless customer journeys and drive tangible improvements to customer outcomes

What we offer

A competitive startup package with stock options that vest monthly after a one-year cliff
Brand new office in Tallinn (Kalamaja)
Flexible working hours
A flexible approach to working remotely (2 remote days per week)
Private health insurance
All the usual office facilities, including free tea, coffee & snacks
Dog-friendly office
Bike parking and showers

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Wuxi

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does
Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers
Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
Customer Behavior – Knowledge of existing and potential customer's needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
Customer journey - Knowledge of the customer's whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms

Job Responsibility

Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group. Secure efficient communication with customers
Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets
Propose and execute localization of the Meeting Place in all MP's touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective
Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up
Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place. Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization
Regularly monitor customers' interaction with the MP. Collect and use Customer Voice in order to engage, explain and talk to our customers day to day. Use active listening and other communication techniques to uncover customer insights. Use all communication channels, including social networks as part of daily work. Involve customers into the quick prototyping of the new ideas and concepts
Follow-up, accumulate and share practices and lessons learnt with other Meeting Places. Ensure the appropriate documentation of customer experience related materials

Fulltime

Director, Global Customer Care

Circle K seeks an experienced and visionary Director of Global Customer Care to ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA or relevant advanced degree preferred
10+ years of progressive leadership experience preferred, in global customer experience, service operations, product management
transformation, digital strategy, or related fields—ideally in high-growth, customer-centric organizations, including a minimum of seven years of management responsibility
Proven ability to design and lead enterprise-scale transformation agendas, integrating automation, AI, and advanced technologies (e.g., Salesforce, Genesys) to modernize the customer journey and elevate service delivery
Proven success leading large-scale, global customer care operations, including management of BPOs, contact center teams, and multi-channel service delivery models
Demonstrated success in growing, developing, and retaining high-performing teams while fostering a culture of trust, inclusion, and engagement
Exceptional storyteller with strong executive presence and communication skills
Track record of delivering measurable improvements in NPS, CSAT, FCR, AHT, and cost-to-serve while simultaneously elevating customer satisfaction and agent performance
Deep curiosity and understanding of customer behavior, digital trends, and service design principles

Job Responsibility

Architect and execute a bold, multi-year roadmap that redefines customer service as a strategic asset
Integrate Customer Care into the enterprise value chain, supporting loyalty, retention, brand differentiation, and digital engagement
Influence and align executive stakeholders across Operations, Technology, Marketing, Digital, and Product to embed customer strategies into core business initiatives
Serve as the Voice of the Customer (VOC) at the leadership table, integrating customer insights into company-wide decisions
Drive North America operational excellence, optimizing KPIs like NPS, CSAT, AHT, SLA, and cost-to-serve across BPO and internal teams
Cultivate a winning partnership with BPO vendors, holding them accountable to commercial terms, service-level agreements, and performance commitments while driving operational efficiency, productivity gains, and continuous improvement
Lead and inspire a high-performance global team, fostering a culture of accountability, agility, and innovation across onshore and offshore teams
Lead strategic portfolio and investment planning, prioritizing initiatives and demonstrating ROI and customer value
Establish global governance and standardization, creating playbooks and frameworks to harmonize execution across markets and functions
Deploy and maximize next-gen customer care technologies, including Salesforce Service Cloud, Genesys, AI chat, and automation to boost self-service, deflection, and personalization

What we offer

Competitive Group Benefits Program: Complete benefits packages (medical, dental, vision etc)
401 K: Plan for your future and retire with peace of mind with our 401 K plan, helping you build a secure financial future
Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Circle K
Paid Time Off: Recharge and rejuvenate with paid time off
Employee Discounts: Enjoy our People Perks which allows for great discounts on food and fuel, making it even easier to fuel up and stock up on your favorite goodies
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential
Winning Culture: Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner

Fulltime

Customer Service Officer

At Rex, delivering heartfelt hospitality is at the core of what we do. We are se...

Location

Australia , Sydney

Salary:

Not provided

Rex (Regional Express)

Expiration Date

Until further notice

Requirements

Strong customer service experience in a fast-paced, high-service environment (aviation, cruise, rail, hospitality, or tourism)
Prior airline industry experience will be considered an advantage
Must be able to obtain an Aviation Security Identification Card (ASIC) and Responsible Service of Alcohol (RSA) certificate
Well-presented, professional, and enthusiastic about supporting regional aviation
Strong communication, interpersonal and relationship building skills
Task-driven and focused, with the ability to manage time effectively, prioritise, and multitask
Flexibility to work shifts, including early mornings, evenings, weekends, and public holidays
Ability to work in a team environment
Well-presented with a professional, friendly, and approachable manner

Job Responsibility

Provide efficient, customer-focused check-in and boarding services at Sydney Airport
Assist with the safe and timely receipt and dispatch of aircraft
Conduct passenger marshalling on the tarmac and manage queues in the terminal
Complete pre-flight and post-flight operational duties, including updating flight information and ticket sales
Develop and maintain strong Sabre Departure Control System (DCS) skills through training provided by Rex
Deliver exceptional service to eligible Rex Lounge guests at Terminals 2 and 3, including the facilitation of lounge amenities and services
Provide dedicated assistance to Rextra Care customers to ensure a safe and comfortable journey
Support customers with damaged or lost baggage enquiries
Comply with company safety policies and standard operating procedures
Perform other duties as reasonably directed by the Airport Manager

Parttime

Operations Coordinator

We are seeking an Operations Coordinator to join our clients busy estate agency ...

Location

United Kingdom , Weybridge

Salary:

28000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

2+ years' experience in a similar operations, administration, or secretarial role
Proficient in Microsoft Office packages
Excellent standard of English grammar and spelling
Strong attention to detail and ability to remain calm under pressure
A team player who thrives in a collaborative environment

Job Responsibility

Deliver outstanding customer service in all interactions
Handle incoming calls promptly and professionally
Maintain the organisation and cleanliness of the office and reception area
Support the Department Head with customer experience initiatives
Help improve customer journey and satisfaction scores
Refer clients to additional services within the wider network
Collaborate with operations teams to support the office and regional departments
Manage property listings, including activity records, title checks, registering instructions, and preparing correspondence
Ensure compliance with best practices, CDD processes, and maintain organised files
Handle accounts, generate accurate sales invoices, and reconcile figures monthly

What we offer

No weekend work
Collaborative and supportive environment
Professional growth encouraged

Fulltime

Customer Journey Operations

barclays

Location:
United Kingdom , London ▼
Northampton
Greater Manchester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 23, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Customer Journey Operations

barclays

Location:United Kingdom , London ▼NorthamptonGreater Manchester

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 23, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Journey Operations

Customer Success Operations Leader

Customer Manager

Customer Experience Manager

Customer Support Team Lead

Customer Experience Specialist

Director, Global Customer Care

Customer Service Officer

Operations Coordinator

Location:
United Kingdom , London ▼
Northampton
Greater Manchester

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
December 23, 2025