Customer Journey Expert Job at ING (Makati City)

Customer Journey Expert

Location

Netherlands , Amsterdam

Salary:

Not provided

Levy Professionals

Expiration Date

Until further notice

Requirements

Experience as a Business Analyst, Functional Analyst, or Product Analyst within Cards, Payments, or Merchant Acquiring environments
Strong understanding of E-Commerce payments, merchant acquiring, and payment processing ecosystems
Experience working in Agile product delivery environments with cross-functional teams
Strong stakeholder management, communication, and analytical skills
Experience bridging business and IT teams and translating requirements into functional solutions

Job Responsibility

Gather, analyse, and translate business requirements into functional feature designs and delivery roadmaps
Work closely with Product Managers, IT teams, and stakeholders to support product delivery and implementation activities
Support the development and delivery of merchant acquiring services across Point-of-Sale and E-Commerce environments
Contribute to feature refinement, testing, user acceptance testing, and deployment activities
Collaborate with Risk, Compliance, Legal, vendors, and operational stakeholders to ensure successful and compliant product delivery

Fulltime

Customer Journey Expert

Join ING as a Customer Journey Expert: Empowering Financial Innovation Through D...

Location

Philippines , Makati City

Salary:

Not provided

ING

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a quantitative field such as Computer Science, Engineering, or a related field
5-10 years of work experience in a data-related position
Experience in the banking industry
Experience in business analysis, process design and optimization, and E2E software delivery
Project, product, and stakeholder management
Think end-to-end across processes and systems, able to bridge business needs with technical feasibility
Identify dependencies and execution risks early
Stakeholder management across squads, domains and departments
Strong coordination and communication skills
Background or affinity in Wholesale Banking, Lending products / processes and/or credit risk models is a plus

Job Responsibility

Stakeholder management: User value is our main priority. Together with the squad, you will craft and decide the stakeholder communication strategy. You will work closely with users, interview them, collect feedback, listen and challenge them so we can build a well-loved Product that delivers the most value
Champion User Needs: Advocate for customer-centric solutions by driving continuous improvements in digital lending journeys
Requirements Gathering and Translation: Analyze, translate, and refine complex business requirements and processes into clear, actionable solutions
Feature Roadmap Ownership: Define, communicate, and execute the feature roadmap aligned with strategic objectives
Feature Lifecycle Coordination: Oversee and coordinate feature implementation throughout the software development lifecycle
Model Testing: Lead testing efforts and support user acceptance testing to ensure quality and functionality
User Validation: Engage with users to validate that implemented solutions meet their needs and expectations
Functional Expertise: Provide expert functional support for key applications within the lending ecosystem
Operational Excellence: Safeguard operational integrity and ensure compliance with regulatory standards
Process Optimization: Understand and continuously improve end-to-end processes related to credit ratings and risk assessment

What we offer

Innovative Environment
Impactful Work
Collaborative Culture
Career Growth
Work-Life Balance
International Work
Hybrid working arrangements (1-2 weekly office days)
Environment and support to learn new skills via trainings and hands on experience (e.g. IT, product development etc.)
Turn your innovation ideas into reality (e.g. via design sprints, hackathons etc.)

Fulltime

Customer Journey Expert

Join ING as a Customer Journey Expert: Empowering Financial Innovation Through D...

Location

Philippines , Makati City

Salary:

Not provided

ING

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a quantitative field such as Computer Science, Engineering, or a related field
5-10 years of work experience in a data-related position
Experience in the banking industry
Experience in business analysis, process design and optimization, and E2E software delivery
Project, product, and stakeholder management
Deep understanding of data dictionaries and data quality requirements
Knowledgeable and skilled in SQL and data analysis techniques
Collaborate with data engineers and business stakeholders to ensure data integrity
Able to translate data insights into actionable improvements
Strong coordination and communication skills

Job Responsibility

Stakeholder management: User value is our main priority. Together with the squad, you will craft and decide the stakeholder communication strategy
Champion User Needs: Advocate for customer-centric solutions by driving continuous improvements in digital lending journeys
Requirements Gathering and Translation: Analyze, translate, and refine complex business requirements and processes into clear, actionable solutions
Feature Roadmap Ownership: Define, communicate, and execute the feature roadmap aligned with strategic objectives
Feature Lifecycle Coordination: Oversee and coordinate feature implementation throughout the software development lifecycle
Model Testing: Lead testing efforts and support user acceptance testing to ensure quality and functionality
User Validation: Engage with users to validate that implemented solutions meet their needs and expectations
Functional Expertise: Provide expert functional support for key applications within the lending ecosystem
Operational Excellence: Safeguard operational integrity and ensure compliance with regulatory standards
Process Optimization: Understand and continuously improve end-to-end processes related to credit ratings and risk assessment

What we offer

Innovative Environment
Impactful Work
Collaborative Culture
Career Growth
Work-Life Balance
International Work
Hybrid working arrangements (1-2 weekly office days)
Environment and support to learn new skills via trainings and hands on experience
Opportunity to turn your innovation ideas into reality (e.g. via design sprints, hackathons etc.)

Fulltime

New

Manager, Product Experience Design

Mastercard Digital Labs is looking for brilliant and passionate user experience ...

Location

United States of America , New York

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Experience in a UX Designer role, preferably with mobile applications
Experience presenting designs and explaining design decisions to stakeholders and clients
Experience working closely with developers and product owners and ability to help drive consensus amongst differing viewpoints
Ability to work quickly and independently, and to accept feedback, direction, and shifting priorities graciously
Experience with design thinking or other innovation/user experience design and ideation methodologies and techniques
Experience creating and/or using a variety of design artifacts, for example personas, journey maps, user flows, scenarios, storyboards, sketches, and wireframes
Experience with common UX design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, etc.
Familiarity with AI-powered design and productivity tools such as ChatGPT, Copilot, Claude, or similar platforms for content generation, image creation, and workflow automation
Curiosity and willingness to experiment with new AI tools and integrate them into everyday design practice
Strong visual design skills and a passion for creating compelling, intuitive, and beautiful interfaces

Job Responsibility

Travel with a team of engineers and creatives to deliver innovation events at client sites across the US, and occasionally internationally
Work to understand the client and their customer, the problem to be solved, and decide on the best design approach
Create sketches, flows, wireframes, visuals, and/or hi-fidelity prototypes as needed to collaboratively design with the client and the Digital Labs team
Explore how AI-generated content, assets, and prototyping tools can enhance the speed and quality of deliverables
Prepare for upcoming events by researching and prepping materials, and wrapping up completed events by making final changes to the deliverables
Support longer-term engagements such as UX expert reviews, detailed design iterations and prototyping for concept and user experience testing, as well as pilot build-outs
Contribute to the team's ongoing adoption of AI by identifying new tools, sharing best practices, and helping establish workflows that responsibly integrate AI into our design process

What we offer

Competitive base salary
Annual bonus or commissions
Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account and health savings account
Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles

Fulltime

New

Wedding, Banqueting and Social Events Supervisor

This supervisory role is centred on proactively growing our weddings and social ...

Location

United Kingdom , Rugby

Salary:

Not provided

Holiday Inn Ipswich-Orwell

Expiration Date

July 29, 2026

Requirements

A passion for weddings, hospitality or events
An appreciation of multicultural celebrations and an understanding of the varying traditions and requirements they may involve
Confidence researching new markets, networking and developing partnerships that generate business growth
A positive, enthusiastic attitude and the drive to convert enquiries into confirmed bookings
Proven sales experience, with confidence handling enquiries and converting business by telephone and email
Strong organisational skills with the ability to manage multiple priorities and meet deadlines
Resilience, adaptability and a positive approach when priorities change
A collaborative mindset and a willingness to share ideas and contribute to a high-performing team

Job Responsibility

Proactively growing our weddings and social events business, with a particular focus on the self-catered multicultural market
Taking ownership of identifying new opportunities, building relationships with external caterers, community organisations and event partners, and developing strategies to increase enquiries and revenue across this specialist sector
Researching and develop opportunities within association markets and ticketed events
Being an excellent communicator with a confident telephone manner and the ability to build trusted relationships with wedding couples, event organisers, external caterers, suppliers and hotel teams
Taking the time to understand each client's vision, preferences and requirements to recommend the most suitable venue, package and solution
Guiding customers confidently through the sales journey, from initial enquiry through to booking confirmation, contracts and payment
Developing meaningful partnerships with external caterers, community groups, associations and other key stakeholders to generate new enquiries and long-term business
Creating and implementing targeted sales initiatives and commercially successful packages that appeal to specialist and niche markets
Proactively generating new business opportunities, with a strong focus on self-catered weddings, multicultural celebrations, association events and bespoke functions
Managing the end-to-end sales process for these specialist market segments, continually reviewing performance, identifying opportunities for growth and implementing improvements

What we offer

Career development and access to funded apprenticeships
Discounts on hotel stays and a variety of major retailers, restaurants and days out
Free use of our gyms, pools, and leisure facilities
Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice

Parttime

New

Project Manager (Rollout Lead)

As Rollout Lead, you coordinate the international rollout of the organization's ...

Location

Netherlands , Amsterdam

Salary:

Not provided

Levy Professionals

Expiration Date

Until further notice

Requirements

At least 3 years of experience as a Project Manager, Customer Journey Expert, or in close collaboration with Product Owners
Solid grounding in Agile methodologies such as Scrum or PACE, including managing a Product Backlog with local or international co-located squads
Experience at the intersection of business and IT
experience with software delivery projects is a plus
Strong stakeholder management skills, able to keep international projects productive and moving forward
Fluent in English, written and verbal
Dutch is a plus
A creative, hands-on initiative-taker who enjoys helping others succeed in a complex, multidisciplinary, international environment

Job Responsibility

Coordinate the international rollout of the organization's digital banking app and web channel
Translate business requirements into a clear delivery scope and build a realistic, stakeholder-aligned planning
Act as the central point of contact for rollout countries and internal delivery teams
Stay closely involved after go-live to keep onboarded countries satisfied and successful

Fulltime

New

Spa Receptionist

We’re looking for a warm, organised and guest-focused Spa Receptionist to join o...

Location

United Kingdom , Hook

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in a spa, reception, or hospitality environment is preferred, but not essential – we provide full training
A genuine passion for customer service, wellbeing, and creating exceptional guest experiences
A positive, calm, and professional approach, even in a busy environment
Strong organisational skills with the ability to multi-task and prioritise effectively
Excellent communication skills, both face-to-face and over the phone
A high level of attention to detail and a proactive, solutions-focused mindset
Confidence using booking systems and basic IT platforms
A team-oriented attitude with the ability to also work independently
Flexibility to work a variety of shifts including evenings, weekends, and holidays

Job Responsibility

Deliver a friendly, professional, and personalised welcome to every guest, creating a lasting first impression
Manage spa bookings, appointments, and availability, ensuring a seamless and efficient scheduling experience
Provide expert knowledge of spa treatments, facilities, and products, confidently recommending services to enhance the guest journey
Handle all guest enquiries across phone, email, and in person with professionalism and attention to detail
Ensure the reception, relaxation, and waiting areas reflect the calm and high standards of the spa environment
Process payments accurately, manage daily cash handling, and maintain booking records
Work closely with therapists and spa colleagues to ensure smooth operations and excellent service delivery
Proactively promote spa treatments, packages, and retail products to drive revenue and enhance guest satisfaction
Anticipate guest needs, resolve any concerns promptly, and go above and beyond to create memorable experiences
Maintain the highest levels of health, safety, and hygiene compliance at all times

What we offer

Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)
Employee travel programme
BUPA dental health care
Excellent Training and Career Development opportunities
28 days holiday per annum including bank holidays (increasing based on length of service)
Group Personal Pension Plan upon completion of three months’ service
Opportunities to build a successful career with global potential
Access to Wagestream – a salary advance benefit
WeCare Employee Well Being Platform
Uniform and free meals on duty

Fulltime

New

Business Banker (LO)

Wells Fargo is seeking a Business Banker (LO) in Consumer Banking and Lending. A...

Location

United States , Bee Cave

Salary:

Not provided

Wells Fargo

Expiration Date

July 17, 2026

Requirements

2+ years of financial services, sales, or customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ plus years of in branch business banking experience
1+ year of experience managing a dedicated book of business customers across assigned territory
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Experience using strong business acumen to provide financial services consultation to business customers
Extensive knowledge and understanding of bank lending programs, credit policies, and specialty products
High motivation with ability to successfully meet team objectives while maintaining individual performance
Ability to manage expectations and conduct follow-ups with customers and Wells Fargo partners
Customer service focus with experience handling complex transactions across multiple systems
Knowledge and understanding of retail compliance controls, risk management, and loss prevention

Job Responsibility

Manage and grow a portfolio of low to moderately complex business clients
typically, $500K to $2MM in annual sales, by owning the full client journey from onboarding to deepening relationships and acquiring new clients while delivering a branded, client-centric experience that drives growth and positions the bank as a trusted partner
Understand and offer a suite of financial solutions and digital services available through Wells Fargo to meet the needs of our business clients, leveraging available tools and positioning yourself as a product expert to deliver tailored, impactful recommendations
Develop strong understanding of each client’s goals, and financial needs by analyzing their operations and priorities
provide tailored financial recommendations that align with their objectives while staying compliant with policies and procedures
Act as a trusted advisor by offering a full range of products and services including business accounts, credit, treasury services, and digital tools
Actively prospect and network to build strong relationships with both external and internal partners to drive high-quality referrals and grow the small business customer base
collaborate with all internal banking channels to support business owners to gain entire relationship
Partner with Relationship Managers and Lending Officers for complex structures and ensure alignment with underwriting policies and risk guidelines

Fulltime

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Customer Journey Expert

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What we offer

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Customer Journey Expert

Customer Journey Expert

Customer Journey Expert

Customer Journey Expert

Manager, Product Experience Design

Wedding, Banqueting and Social Events Supervisor

Project Manager (Rollout Lead)

Spa Receptionist

Business Banker (LO)

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