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Customer Journey Expert

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ING

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Location:
Philippines , Makati City

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join ING as a Customer Journey Expert: Empowering Financial Innovation Through Data. You will be involved in shaping and delivering seamless, data-driven credit rating user journeys for the Sector Coverage, Lending Transaction and Portfolio Management teams, Transaction Advice and Approval, as well as Global Lending Support teams. Your work will contribute to: Harmonizing global processes; Delivering consistent, high-quality service across 40+ countries; Implementation of regulatory.

Job Responsibility:

  • Stakeholder management
  • Champion User Needs
  • Requirements Gathering and Translation
  • Feature Roadmap Ownership
  • Feature Lifecycle Coordination
  • Model Testing
  • User Validation
  • Functional Expertise
  • Operational Excellence
  • Process Optimization

Requirements:

  • Bachelor’s degree in a quantitative field such as Computer Science, Engineering, or a related field
  • 5-10 years of work experience in a data-related position
  • Experience in the banking industry
  • Experience in business analysis, process design and optimization, and E2E software delivery
  • Project, product, and stakeholder management
  • Understanding and experience with JavaScript, Python, and/or C# is a strong advantage
  • Understands and validate technical solution designs created by developers
  • Review and challenge effort estimations
  • Able to bridge business needs with technical feasibility
  • Background or affinity in Wholesale Banking, Lending products / processes and/or credit risk models is a plus
  • Agile Way of Working
  • Pro-active, collaborative, open minded, goal driven personality and the capabilities to optimally function within an Agile environment
  • Curiosity-driven and proactive in problem-solving
  • Enthusiastic to learn new technology
  • Excellent communication skills (Oral and written)

Nice to have:

  • An advanced degree (e.g., Master, PhD) or a strong academic record with advanced coursework in Math, Statistics, or data management is a strong plus
  • Understanding and experience with JavaScript, Python, and/or C# is a strong advantage
  • Background or affinity in Wholesale Banking, Lending products / processes and/or credit risk models is a plus
What we offer:
  • Innovative Environment
  • Impactful Work
  • Collaborative Culture
  • Career Growth
  • Work-Life Balance
  • International Work

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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