Customer Intelligence Manager Job at DELIVER (London)

Manager, Customer Care

The Customer Care Manager leads the Americas-based side of GoFundMe’s global Car...

Location

United States , Chicago

Salary:

96000.00 - 144000.00 USD / Year

GoFundMe

Expiration Date

Until further notice

Requirements

Mission-driven: deep empathy for customers and a passion for helping people
Leader of leaders: ability to manage, empower, and develop managers
Customer-first advocate: apply a customer-centric mindset in decision making
Operational excellence mindset: obsessed with continuous improvement, scaling processes, and creating clarity
Data-driven & analytical: comfortable utilizing data insights and driving metric results
High emotional intelligence: empathetic leader who models calm decision-making and builds trust
Skilled communicator: effective communicator with ability to influence and adapt style
Resilient & adaptable: comfortable navigating ambiguity, rapid change, and high-growth environments
Collaborative & inclusive: skilled at building cross-functional partnerships
6+ years in customer support or customer operations

Job Responsibility

Lead the day-to-day regional operations, independently making judgment calls, & strategic decisions
Co-own & strategically drive Care’s performance metric outcomes
Demonstrate extreme ownership in curating weekly & monthly KPI assessments
Constantly challenge the status quo, seeking continuous improvement in workflows, processes, & tooling
Act as a regional escalation point for high-risk or sensitive customer issues
Own recruiting efforts, alongside cross-functional partners, as it relates to region
Spearhead recurring team meetings & communications
Partner with global head to help inform Care’s global vision & strategy
Help to bring Care’s vision to life in the day-to-day
Own creation of a region-based strategy & execution for Care

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs

Fulltime

Customer Success Manager

As part of our Customer Success Team, the Customer Success Manager implements th...

Location

France , Paris

Salary:

Not provided

Breega

Expiration Date

Until further notice

Requirements

At least 3 to 5 years of successful experience in a hospitality industry position or in a hospitality project or customer success management position
Solid project management and methodological skills
Strong knowledge of the hospitality industry, including excellent knowledge and experience in at least one of the following areas: Hotel revenue management, F&B operations and Finance
In-depth understanding of key performance indicators in the hospitality sector
Proficiency in Microsoft Excel and data manipulation
Be familiar with hospitality SaaS solutions and agile development methods
French (Native speaker or minimum C1) mandatory
English (Native speaker or minimum C1) mandatory

Job Responsibility

Work with new customers to ensure successful onboarding, including product setup, training, and support
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity and highlighting best practices, documenting both
Develop and maintain strong relationships with customers, acting as a trusted advisor throughout their customer journey
Educate customers on the value of our product/ service and help to uncover use cases before they become emergences
Analyze customer data to identify trends and opportunities for improvement
Identify opportunities to upsell to existing customers

Product Customer Success Manager

The Product Customer Success Manager (PCSM) for Vehicle Intelligence is a produc...

Location

United States , Scottsdale

Salary:

86250.00 - 140000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success, Product Engagement, or Customer Programs in a SaaS, hardware/software, or enterprise technology environment
Experience with Vehicle Intelligence, in-car systems, or Axon's Outpost/Lightpost/Fleet ecosystems strongly preferred
Demonstrated ability to deliver compelling presentations and communicate product value to a variety of customer audiences
Proven ability to lead digital and community-based engagement programs that drive product adoption at scale
Experience managing complex technical escalations and Tier 4-level product challenges
Strong facilitation, communication, and cross-functional collaboration skills
Proficiency in Salesforce and familiarity with Gainsight, Jira, and Quip (preferred)
Strong data fluency
ability to interpret product usage data and translate it into actionable adoption strategies
A growth mindset, deep curiosity, and a passion for helping customers succeed

Job Responsibility

Drive Product Adoption & Engagement at Scale
Lead the planning and execution of adoption initiatives and engagement programs for all Vehicle Intelligence products
Design and deliver structured customer engagement anchors such as Product Office Hours, Virtual Roundtables, Digital User Forums, Regional User Groups
Build and strengthen the product-specific POC network
Lead the Vehicle Intelligence Product User Group experience across virtual and in-person formats
Develop scalable digital engagement strategies
Strengthen the Reference & Champion Network
Identify, engage, and elevate customers into product champions across Vehicle Intelligence
Cultivate a strong network of referenceable agencies
Facilitate peer-to-peer learning, spotlight programs, and customer storytelling opportunities

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Solution Line Manager, Intelligent Traffic Systems (ITS)

As a Solutions Line Manager for Intelligent Traffic Systems (ITS), you will be r...

Location

United States , Chicago

Salary:

120000.00 - 170000.00 USD / Year

Belden, Inc

Expiration Date

Until further notice

Requirements

Extensive experience (8+ years) in product management, solution management, or technical marketing within the Intelligent Traffic Systems (ITS), smart cities, or transportation technology sectors
A strong understanding of traffic management protocols, sensor technologies, video surveillance, and communication networks critical for ITS deployments
Demonstrated analytical rigor, strong communication, and collaborative problem-solving skills with a market-driven focus
Proven ability to translate complex operational challenges into clear solution requirements and compelling value propositions
Experience in ensuring the market readiness of assigned solutions and contributing to solution line performance metrics

Job Responsibility

Conduct detailed market research and competitive analysis for specific solution areas within Intelligent Traffic Systems (ITS)
Translate identified customer problems and market needs into clear, actionable requirements for Belden's solution development and integration
Collaborate with Solution Architects to ensure solution blueprints align with market requirements and customer value propositions for ITS
Gather and synthesize market feedback from Commercial teams to inform solution enhancements and new development for traffic management solutions
Contribute to the development of solution roadmaps and strategic plans, ensuring alignment of detailed solution execution with overall solution line strategy

What we offer

health/dental/vision
long term/short term disability
life insurance
HSA/FSA
matching retirement plans
paid vacation
parental leave
employee stock purchase plan
paid leave for volunteer work in your community
training opportunities

Fulltime

Customer Success Manager

Customer Success Manager for OpsRamp (Part of HPE Hybrid Cloud Business unit), m...

Location

India , Hyderabad

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
At least 8+ years of experience in Customer Success, Service Delivery, Pre-Sales, Solution Architecture, or Consulting (Enterprise B2B SaaS preferred)
Proven success in Account Management, Customer Growth, and achieving revenue targets
Strong technical knowledge in infrastructure domains including Compute, Network, Storage, and Cloud technologies
Understanding of infrastructure management and experience with intelligent automation platforms
Exceptional communication, presentation, and influencing skills
Strong business acumen and proactive approach to identifying growth opportunities
Excellent time management and ability to juggle multiple priorities
Ability to navigate ambiguous situations while delivering high-quality outcomes

Job Responsibility

Manage customer portfolio, satisfaction, success, retention and avoid churn
Secure renewals and drive growth and scaling of customer programs
Be accountable for renewal and Upsell/Cross sell customer quota
Strategic account planning and stakeholder mapping
Deliver and communicate ROI for clients throughout customer lifecycle
Build relationships with key stakeholders in customer's organization
Coordinate workstreams across Shared Services, Education, Support, and active engagements
Act as voice of the customer with product and engineering teams
Represent OpsRamp as domain and product expert in customer interactions and events

What we offer

Health & Wellbeing comprehensive benefits suite
Personal & Professional Development programs
Unconditional Inclusion environment
Career development opportunities
Flexible work arrangements

Fulltime

Senior Product Manager - Data Intelligence

As the Data Intelligence Sr. Product Manager, your primary goal will be to build...

Location

Ireland , Cork

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

5+ years of experience in product management
Background in the retail industry, computer vision, machine learning and artificial intelligence development and delivery
Strong technical background with experience working with engineering teams to develop and launch software products including AI based solutions
Strong experience working with sales and marketing teams to develop collateral, go to market strategy and customer engagement
Strong analytical and problem-solving skills with the ability to use data to inform product decisions
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
Ability to work in a fast-paced, dynamic environment with a high degree of ambiguity and change

Job Responsibility

Conduct market, competitor and industry research, gather customer feedback, and use data-driven insights to inform product decisions
Define and prioritize product features and enhancements based on business value, technical feasibility, and customer needs
Collaborate with cross-functional teams to ensure successful product launches and revenue goals across all delivery vehicles including traditional reporting delivery through dashboards, an API, and an AI based customer facing solutions
Build and communicate product vision and roadmap to internal stakeholders and customers, and gather feedback to inform future product direction
monitoring product performance with data analytics to make informed product decisions
Build strong relationships with customers to understand their needs and use cases, and incorporate feedback into product development

Fulltime

Customer Success Manager Intern

You will learn the ropes of providing exceptional coaching support to our organi...

Location

United States , San Diego

Salary:

30.00 USD / Hour

GoFundMe

Expiration Date

Until further notice

Requirements

Ownership: Approach all escalations, tickets, projects and areas of involvement with an entrepreneurial mindset
Emotional resilience: Demonstrate the ability to remain positive and recover quickly from setbacks
Empathy and emotional intelligence: Show genuine understanding and concern for the needs and feelings of both customers and fellow employees
Eager to learn from experimentation: Actively engage in experimenting with new approaches to solving customer issues or improving work processes
Embrace change: Adapt to new processes and environments with a constructive and flexible attitude
Team player: Work cooperatively and effectively within the team
Genuine interest: Display a sincere curiosity and interest in learning about GoFundMe and the unique challenges faced by the customer personas and markets we support
Intentional and proactive communicator: Communicate clearly and effectively
Phone skills: Proficient in phone skills including coaching customers over the phone and problem solving live
Familiarity with internal tools: Develop an understanding of internal tools such as Google Sheets and Zendesk

Job Responsibility

Coach GoFundMe fundraiser organizers to have the most successful fundraiser they can
Participate in handling customer queries through multiple channels, including email, text and phone, focusing on technical concerns and custom coaching advice
Opportunity identification: Begin to recognize customer needs and feedback during interactions, aiming to identify basic opportunities for business development or support enhancements
Learning and development: Engage in continuous learning to develop your knowledge in effectively advising organizers
Project management assistance: Participate in internal projects under supervision, performing tasks that contribute to team efficiency and customer satisfaction
Lead generation: Run a personalized outreach campaign to a strategic set of customers to develop new leads & opportunities for the Customer Success team to engage with
Metrics Tracking: GDV Supported: Coach organizers on best practices to increase their fundraiser success and therein GDV
Fundraisers coached: Maintain assigned coaching volume that strikes a balance across quality and efficiency
Communications team collaboration: Coach organizers in meaningful ways to improve fundraiser quality to be passed to Comms to be ‘pitchable’ or ‘shareable’ for amplification

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs
Volunteering and Gives Back programs

Fulltime

Account Manager, Customer Experience (B2B)

Amsive is hiring an Account Manager, Customer Experience, with prior experience ...

Location

United States , New York

Salary:

Not provided

Amsive

Expiration Date

Until further notice

Requirements

2-4+ years of experience managing digital marketing programs across SEO, SEM, and other paid media channels (CTV, Linear TV)
2+ years of experience in agency environment and proven success in managing client relationships
Experienced in compiling, documenting, and communicating client requirements to internal stakeholders across departments (creative services, customer intelligence, data/technology, media, production/operations, etc.)
Must have experience overseeing implementation or managing and executing multi-channel digital marketing campaigns as main client point of contact
Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment
Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members
Strong grasp and demonstrated application of marketing and communication principles
Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel
Demonstrated excellence in building and maintaining profitable client relationships
Future-minded individual with a strong desire to contribute to an emerging leader in the omni-channel marketing space

Job Responsibility

Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction, and proactivity of account to drive marketing goals
Work with clients in the B2B and B2C franchise sector (online retail and lead gen for B2C home services solutions)
Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction
Become proficient in company designated tools for success in project and account management
Create and proactively manage internal timelines for projects and programs through proactive communication
Log all resource hours into Amsive designated project management tool (Asana) daily
Schedule, organize and facilitate client campaign initiatives across all agency channels
hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity
Oversee implementation, delivery, and execution of program promise
manage client expectations by providing timing and budget implications of scope change requests

Fulltime

Customer Intelligence Manager

DELIVER

Location:
United Kingdom , London

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 23, 2026

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Location:United Kingdom , London

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