Customer Intelligence Manager Job at DELIVER (London)

Customer Success Manager – Asset Intelligence

As the Customer Success Manager (CSM) – Asset Intelligence, you will be responsi...

Location

Canada; United States , Montréal; Raleigh; Toronto

Salary:

Not provided

MaintainX

Expiration Date

Until further notice

Requirements

4+ years of experience in Customer Success or a similar customer‑facing role within a B2B SaaS company
Experience supporting enterprise accounts with complex implementations and multiple stakeholders
Familiarity with industrial maintenance practices and predictive maintenance concepts
Worked with or have a strong interest in IoT sensors, machine data, SCADA/PLC systems, Ignition, MQTT or other OT data sources
Proven ability to translate technical concepts into business value
Strong communication and interpersonal skills
Analytical mindset
Comfortable working in a fast‑paced, dynamic environment and collaborating across multiple teams

Job Responsibility

Serve as a trusted advisor: Build deep relationships with customers and understand their maintenance and reliability objectives
Drive value realization: Help customers define success metrics and quantify ROI from predictive maintenance
Educate and enable: Conduct product demonstrations, training sessions, and webinars to ensure customers understand how to use Asset Intelligence features effectively
Collaborate cross‑functionally: Work with Sales to identify opportunities for upsell and cross‑sell, with Support to resolve issues quickly, and with Product and Engineering to relay customer feedback and influence roadmap priorities
Monitor health and mitigate churn: Use behavioral and telemetry data to segment your portfolio, identify customers at risk and develop proactive outreach strategies
Be the voice of the customer: Provide feedback to our Product and Engineering teams on integration pain points, data quality, and feature requests to continuously improve our Asset Intelligence offering

What we offer

Competitive salary and meaningful equity opportunities
Healthcare, dental, and vision coverage
401(k) / RRSP enrollment program
Take what you need PTO
A Work Culture where: You’ll work alongside folks across the globe who reflect the MaintainX values, Smart Humble Optimist
We believe in meritocracy, where ideas and effort are publicly celebrated

Customer Care Business Intelligence & Analytics Manager

As a Business Intelligence & Analytics Manager you will serve as a strategic dri...

Location

United Kingdom , Hamilton

Salary:

59000.00 - 110000.00 GBP / Year

John Lewis Partnership

Expiration Date

Until further notice

Requirements

Understanding of contact centre processes, metrics, and challenges
Experience in a business intelligence or data analytics role, preferably within a contact centre environment
Ability to lead and mentor a team of data professionals
Proficiency in data analysis tools, programming languages (e.g., SQL, Python), and data visualisation tools
Effectively communicate complex data insights to stakeholders at all levels
Strategic thinking: Ability to align BI initiatives with broader business objectives and drive data-driven innovation

Job Responsibility

Leading and mentoring a team of BI analysts
Developing a strategic BI roadmap
Fostering a data-driven culture throughout the organisation
Collaborating with stakeholders to identify data-driven opportunities and challenges
Communicating complex data insights effectively
Influencing stakeholders to adopt data-driven recommendations
Ensuring data quality
Enhancing data literacy
Tracking the impact of data-driven initiatives to measure performance
Line Manager responsibility

What we offer

Leisure Learning: up to £200 towards certain tutored courses
Partner Discount: 25% off at John Lewis and 20% at Waitrose
Clubs & Societies
Holiday & Leave
Pension & Life Assurance
Exclusive Hotels

Fulltime

Sr Commercial Marketing Manager – Customer Growth & Segmentation

The Sr. Commercial Marketing Manager, Customer Growth & Segmentation is responsi...

Location

United States , Bellevue; Denver

Salary:

109300.00 - 197200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business, Communications, or related field, or 7 years of equivalent work experience
advanced degree preferred
7+ years of experience in Marketing, Product Marketing, Commercial Strategy, Customer Segmentation, Growth Marketing, or related disciplines
Proven experience developing customer acquisition strategies and commercialization plans in highly competitive industries
Strong strategic thinking and analytical capabilities, with the ability to translate customer, market, and performance insights into actionable business strategies
Experience developing value propositions, go-to-market plans, and targeted customer strategies that drive measurable business outcomes
Demonstrated success leading cross-functional initiatives and influencing stakeholders across matrixed organizations
Strong communication, storytelling, and presentation skills
Entrepreneurial mindset with a passion for innovation and problem solving
At least 18 years of age

Job Responsibility

Lead customer segment innovation and commercialization initiatives focused on driving 5G broadband growth and customer acquisition
Develop customer segmentation frameworks, value propositions, acquisition strategies, and business cases to support growth initiatives
Partner cross-functionally with Marketing, Product, Pricing, Brand, Commercial Growth, and Planning teams to develop and execute go-to-market initiatives
Manage segment performance using insights and marketing intelligence to optimize strategy and drive continuous improvement
Present strategic recommendations, opportunity assessments, and performance updates to senior leadership
Also responsible for other duties/projects assigned by business management as needed

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Senior Manager Customer Value Architect

We are seeking a Customer Value Architect to lead end-to-end execution of proces...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in hands-on deployment and usage of Signavio Process Insights and Process Intelligence
Six Sigma Black Belt trained or certified
Skilled in business process management systems (BPMS) deployments
Experienced in managing projects using Lean, Six Sigma, Agile, PMP, or similar methodologies
A structured problem solver with the ability to identify root causes and implement sustainable solutions
Comfortable working independently, setting priorities, and managing multiple stakeholders
Strong analytical, interpersonal, and communication skills, both written and verbal
Adaptable, change-oriented, and comfortable operating in complex transformation environments
Knowledgeable in HR processes and systems

Job Responsibility

Own the full lifecycle of process mining initiatives using platforms such as Signavio and Celonis
Identify opportunities for elimination, simplification, standardisation, digitalisation, and automation across end-to-end processes
Independently analyse dashboards and explorers to identify trends, root causes, and improvement opportunities
Translate data insights into actionable recommendations and present findings to business stakeholders
Define value realisation plans and lead benefit case analysis
Build and submit business cases for approved opportunities and secure stakeholder sign-off
Manage implementation of process improvements through process automation tools
Drive adoption, enablement, and effectiveness of deployed solutions
Maintain a prioritised pipeline of continuous improvement initiatives aligned to business value
Partner with Scrum Masters and Product Owners to ensure business change activities are clearly understood and delivered

What we offer

Opportunity to work on large-scale transformation and automation initiatives across global markets
Exposure to advanced process mining platforms and enterprise-wide improvement programmes
A collaborative environment that values continuous learning, innovation, and inclusive thinking
The ability to influence measurable business outcomes and value realisation at scale

Threat Intelligence Manager

Security represents the most critical priorities for our customers in a world aw...

Location

United States , Redmond

Salary:

165600.00 - 296400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Doctorate in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 5+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection.
OR Master's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 6+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection.
OR Bachelor's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 8+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection.
OR equivalent experience.
3+ years people management experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Microsoft Cloud Background Check: This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Job Responsibility

Lead, coach, and grow a U.S.-based team of Threat Intelligence Security Analysts focused on tracking criminal threat actors, campaigns, infrastructure, and emerging trends.
Define the vision, strategy, and priorities for the team to deliver high-quality intelligence that drives customer protection and business impact.
Build and operationalize a hybrid human + agentic intelligence team, applying AI technologies, automation, and workflow innovation to improve scale, speed, and insight generation.
Foster an engineering-oriented culture that values technical depth, experimentation, continuous improvement, and measurable outcomes.
Partner across engineering, product, security research, detections, data science, and incident response teams to translate intelligence into protections, investigations, product improvements, and strategic decisions.
Drive production of clear, actionable intelligence outputs for technical teams, leadership, and external stakeholders, including actor assessments, campaign analysis, strategic reporting, and executive briefings.
Establish and maintain analytic standards, tradecraft, quality controls, and operating mechanisms for the team.
Develop trusted relationships across the intelligence community, including industry partners, external organizations, and agencies engaged in tracking criminal threat actors.
Represent Microsoft through customer engagements, industry forums, and presentations at security conferences and other external events.
Hire and develop diverse talent, build an inclusive and high-performing team culture, and create an environment where analysts can do their best work.

Fulltime

New

Principal Applied Threat Intelligence Manager

Security represents the most critical priorities for our customers in a world aw...

Location

United States , Redmond

Salary:

142800.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Doctorate in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 3+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection
OR Master's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 4+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection
OR Bachelor's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 6+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection
OR equivalent experience
1+ year(s) people management experience
Ability to meet Microsoft, customer and/or government security screening requirements
Must pass Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter
Verification of U.S. citizenship via a valid passport

Job Responsibility

Manage a team of Applied Threat Intelligence analysts to lead with AI to understand the threat landscape and the latest attacker tradecraft
Track threat actors, including financially motivated threat actors
their infrastructure, their targets, and their shifting techniques, tactics, and procedures
Translate complex technical findings into clear, prescriptive guidance for security operations teams, executives, and the broader defender community
Partner with product, research, marketing, and communications teams to ensure high-quality intelligence experiences through Microsoft's customer-facing surfaces and managed services
Build and refine the pipelines, tooling, and workflows that allow Microsoft to stream insightful cyber threat intelligence to customers machine speed
Represent Microsoft Threat Intelligence in customer briefings, industry conferences, and cross-industry working groups
Mentor analysts and contribute to tradecraft, analytic standards, and team-wide knowledge sharing

Fulltime

Customer Manager

Are you a results-driven professional with a passion for sales and strategic gro...

Location

United States , Grand Rapids

Salary:

52200.00 - 65200.00 USD / Year

Acosta

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Marketing, or a related field—or equivalent professional experience
Minimum of 6 months in retail (CPG industry), marketing, space management, or resets
Strong command of Microsoft Office Suite (PowerPoint, Excel, Word, Outlook) and web-based applications
Excellent presentation and communication skills
Proven ability to manage multiple projects simultaneously with strong organizational and time-management skills
Experience in sales administration or finance is a plus
Visual acuity and color perception
Ability to lift up to 50 lbs. and carry up to 20 lbs.
Ability to push/pull materials
Active listening and verbal communication

Job Responsibility

Achieve Sales Objectives: Deliver volume and sales fundamentals—including merchandising, assortment, pricing, and shelving—while optimizing cost efficiency
Strategic Account Planning: Develop and execute a comprehensive Customer Business Plan aligned with principal priorities to ensure long-term success
Client Relationship Management: Engage directly with key decision-makers to present and sell business plans, programs, and growth strategies
Cost and Revenue Optimization: Maximize revenue through brokerage, commissions, bonuses, and contests while managing expenditures and maintaining cost-effective operations
In-Store Execution: Ensure a superior in-store presence by collaborating with customer operations teams and maintaining strong retail execution
Trade Marketing Management: Oversee trade marketing funds, coordinate direct shipments, and leverage data insights to support sales initiatives
Budget Compliance: Operate within established budgets, ensuring efficient and effective resource utilization
Cross-Functional Communication: Maintain proactive communication with key principals and internal teams to ensure alignment and collaboration
Retail Collaboration: Partner with Retail Sales Managers on major initiatives such as new product launches, promotional drives, and contests
Market Intelligence: Apply market and customer insights to involve marketing, technology, and administrative resources in achieving business goals

Fulltime

Senior Program Manager, Intelligence Community Programs

Amentum is seeking a highly motivated Senior Program Manager to support our prog...

Location

United States , Chantilly, Virginia; Williamsburg, Virginia

Salary:

245000.00 USD / Year

Amentum

Expiration Date

Until further notice

Requirements

Bachelor’s degree
Master’s degree preferred
Project Management Professional (PMP) certification
Active Top Secret/SCI clearance with polygraph is mandatory
A minimum of 10 years of experience working within or directly supporting the Intelligence Community, with demonstrated credibility and a strong network of professional connections
Deep understanding of IC operations, priorities, and goals—gained through direct involvement with relevant organizations
Comprehensive knowledge of the Federal Acquisition Regulations (FAR) and business operations related to IC contracts
Proven track record of leadership with P&L accountability, operational oversight, and driving business growth
Demonstrated experience in business development, including strategic customer engagement and positioning for competitive opportunities
Exceptional communication, interpersonal, and team collaboration skills, with the ability to manage cross-functional initiatives

Job Responsibility

Oversee the operational and performance management of a large, complex business portfolio within the Intelligence Community
Cultivate trusted partnerships within the IC, aligning Amentum's capabilities to customer requirements
Proactively identify and propose tailored solutions for customer needs, drafting white papers and influencing Requests for Proposals (RFPs) to reflect program alignment and competitive advantage
Lead strategic planning for sustainable growth in the IC sector by identifying new markets and emerging opportunities
Provide guidance for proposal development teams to ensure alignment with customer needs and competitive positioning
Ensure strict compliance with federal regulations, program requirements, and organizational policies
Represent Amentum in a professional capacity while engaging with internal and external stakeholders, including customers, partners, and leadership teams

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Fulltime

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Customer Intelligence Manager

Job Description

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