Customer Intelligence Field Officer Job at West Midlands Combined Authority (Across the West Midlands)

Regional Intelligence Liaison Officer South-East Asia (SEA)

As Regional Intelligence Liaison Officer South-East Asia (SEA), you will initiat...

Location

Taiwan , Tainan

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Master's degree or equivalent in information (and/or intelligence), security management, criminal justice, anti-terrorism, law enforcement, counterintelligence, international relations, political science or related field
10+ years of working experience in (defensive and offensive) counterintelligence and intelligence led-operations, of which <5 years specialized security or force protection experience in law enforcement, the military, or a central or regional government (intelligence) agency
Advanced knowledge of security electronic systems, including access control, intrusion detection systems, Technical Surveillance Countermeasures (TSCM) and data analyses
Advanced knowledge of existing Advanced Persistent Threat (APT) actors and/or other stealthy threat actors
Experience in conducting risk, threat and vulnerability assessments, force protection planning and threat modelling, solid experience in intelligence community analytical methodologies, standards and software tools
Excellent knowledge of best practices in security management principles, advanced knowledge of (strategic and tactical) intelligence-led operations, espionage vectors, social engineering and infiltration
Excellent communication, influencing and negotiation skills
Ability to effectively interface with various levels of employees and senior management and to drive results
Pioneering mindset, pro-active, self-motivated and steadfast in safeguarding priorities, vision and direction in a complex playing field
Strong stakeholder management skills and capable of doing so at various organizational levels, builder of stakeholder networks

Job Responsibility

Conduct enterprise-wide investigations, with the primary focus on South-East Asia, into (the possibility of) 'Insider Threat(s)', crimes, sabotage, subversion, terrorism, and/or industrial espionage campaigns against the organisation and/or affiliated customers, suppliers and partners
Cultivating regional partnerships, monitoring geopolitical and economic trends, and providing actionable intelligence to support executive-decision making, operational resilience, and strategic planning
Collect and evaluate threat information from multiple sources, disciplines and intelligence community contacts and agencies, and (if applicable) disseminates (validated) counterintelligence information (and/or products) to specific functionalities within the enterprise-wide organisation with the primary focus on economic espionage
Use a variety of intelligence research tools to identify, assimilate, analyse, interpret and evaluate all-source information (and/or intelligence) in order to determine the nature and intent regarding the intelligence capabilities of (non-) state-sponsored actors (Foreign Intelligence Entities, FIE), criminal entities and other activities of CI interest
Articulate threats to stakeholders, in the South-East Asian region, and work with the Head of IFC to implement mitigation strategies (and policy) in order to proactively counter potential threat(s)
Maintain enterprise-wide situational awareness (and establish a common operational picture) regarding current (and historical) security operations in collaboration with specific internal subject matter experts (with the focus on South-East Asia)
Focus on long-term planning, design and strategy for the safety and security of all personnel (and the protection of ASML employees)
Provides the Head of IFC with a regular update (report) on recent CI- activities and/or current operations in the wider South East-Asian Region

Fulltime

Field Sales Intelligence Manager

This position will be supporting Sales reporting & Analytics GTM Team by generat...

Location

United Kingdom , Reading

Salary:

Not provided

Pepsico

Expiration Date

Until further notice

Requirements

+7 years of experience in Sales/Sales Management
Bachelor's in commerce/business administration/marketing or Finance, Master's degree is a plus
Prior Fast Moving Consumer Goods (FMCG) company experience required
Development experience related to Data Analytics and Reporting including the usage of relevant tools and software packages (i.e Tableau)
Requires a high level of analytical, critical thinking, and problem-solving skills as well as great attention to detail
Propensity to learn PepsiCo software systems
Strong knowledge of MS Office programs specifically Excel, Power Point and Access
Ability to provide superior customer service
Best-in-class time management skills, ability to multitask, set priorities and plan
Highly organized and responsive, with ability to work to SLAs and tight deadlines

Job Responsibility

Support Commercial function with performance reporting against established KPIs, including ad-hoc reporting requests using internal and shipment / POS data and market data systems (Nielsen)
Power Bi skills – must have, Coding Skills – Python / R / modelling experience and ability to understand statistical modelling (regression, cluster analysis, etc.)
Present insights and recommendations to Sales Leadership team on an established time period and in a clear, concise manner
Create opportunities to improve forecasting, create Predictive Analytics used cases and create opportunities for digital transformation
Implement continued improvements and simplifications of processes, standardization of reporting and optimal use of technology
Analyze data to distil meaningful insights on performance trends and opportunities
Analyze key effectiveness to monitor return on investment and identify opportunities for improvement and customization by Channel, Brand, Customer and/or Market
Customer performance reviews including route cause analysis vs aligned KPIs and/ or JBP/ AOP metrics, with key insights/ recommendations
New customer support through the identification & evaluation of whitespace opportunities within channel or category
Provide support on how to understand and utilize analytics for decision-making

Fulltime

Senior Customer Services Officer

Location

Hong Kong , Hong Kong

Salary:

Not provided

Bureau Veritas Certification CZ, s.r.o.

Expiration Date

Until further notice

Requirements

Diploma or above in any discipline
1 year / 2 years (Senior) of customer services experience, preferable in commercial testing laboratory, manufacturing, trading, buying office or merchandising field is an advantage
Good command in English, Mandarin& Cantonese
Responsible, patient and customer-oriented
Strong communication, organizational and presentation skills
Ability to work under pressure and priories the job to handle crisis situations
Excellent client service skill to ensure effective, responsive client interaction
Mature and work independently with strong problem-solving skill (key account)
Hand-on skills in MS Word & Excel as well as other computer applications
Fresh graduates are welcome

Job Responsibility

Provide excellent customer services and maintain good relationship with clients
Handle enquiries, client instruction and complaints (Senior Program Support Coordinator) in a professional and timely manner
Coordinate with internal departments to satisfy customers’ needs by providing efficient feedback and the best solutions
Understand clients’ expectation and deliver first-class services
Follow up on the test submission
Collect market intelligence
Work closely with supervisor to provide the relevant support on key customers’ request with KAM and SBU (key account)
Be on top of the frequent program changes with required learning before deadline
Physical works involving in manual handling and/or lifting and moving samples may be required as assigned by supervisor

What we offer

5 day work
Public Holiday, Annual Leave, Marriage Leave, Maternity Leave & Paternity Leave
Double Pay, Performance Bonus
Life & Medical Insurance Benefits
Mandatory Provident Fund Contribution
Education & Training Subsidies
Excellent Training & Career Advancement Opportunities

Fulltime

New

Senior Director - Strategic Accounts

Why Valvoline Global Operations? At Valvoline Global Operations, we're proud to...

Location

United States , Lexington

Salary:

Not provided

Valvoline

Expiration Date

Until further notice

Requirements

Bachelor's degree required.
Master's degree preferred.
10+ years of sales leadership experience.
Significant experience leading people and developing high performing sales teams.
Experience managing large national accounts and strategic customer relationships.
Proven track record of driving profitable growth and achieving revenue objectives.
Experience negotiating and managing complex, multi-million-dollar customer agreements.
Ability to interpret business performance metrics and develop growth strategies
Ability to align and execute sales strategy
Change leadership and execution mindset

Job Responsibility

Lead, develop, and manage the Strategic Account Management team to drive profitable growth, customer retention, and expansion across strategic national accounts.
Establish and monitor success metrics while ensuring effective utilization of Salesforce.com and consistent execution of customer business reviews, summits, and value proposition delivery.
Partner with Marketing, Field Training, Sales Development, and other internal stakeholders to ensure alignment and effective presentation of Valvoline's value proposition to strategic customers.
Develop and refine the long-term strategy for Strategic National Accounts, identifying opportunities to improve sales effectiveness, customer engagement, and business performance.
Build and maintain executive-level relationships with key customer stakeholders and influence organizational change to support mutual growth objectives.
Lead negotiations, execution, and management of complex multi-million-dollar agreements with strategic customers.
Drive accountability, performance management, coaching, and professional development across the Strategic Account Management team.
Ensure achievement of operating profit, return on sales, and growth objectives while maintaining strong customer satisfaction and retention.
Leverage industry knowledge, customer insights, and competitive intelligence to identify growth opportunities and improve market position.
Additional duties as assigned.

What we offer

Health insurance plans (medical, dental, vision)
Health Savings Account (with employer base deposit and match)
Flexible spending accounts
Competitive 401(k) with generous employer base deposit and match
Incentive opportunity
Life insurance
Short and long-term disability insurance
Paid vacation and holidays
Employee Assistance Program
Employee discounts

New

Customer Support Associate

At Arrow, we're currently looking for a Customer Support Associate. In this posi...

Location

Poland , Gdańsk

Salary:

Not provided

Arrow Electronics

Expiration Date

Until further notice

Requirements

university degree and 1-2 years of experience, or a high school graduate with equivalent related experience
communicate fluently in English
industry experience in a similar field and experience supporting sales efforts
familiar with BOMs, quoting processes, expedites, and backlog/order management activities
familiar with ERP systems
intermediate to advanced Microsoft Excel skills
strong communication skills with a teamwork-oriented approach

Job Responsibility

Provide internal and external customer service and sales support to the Inside Sales Team and customer engagements
Manage the post-booking to invoice process
Handle backlog management, including complex and high-tier customer backlog, expedites, allocations, constrained materials, and open order demands
Work with buyers, asset teams, different portals, and Business Intelligence systems to support order processing, reporting, and issue resolution
Manage inbound customer order formats, including PDF, e-mail, and Microsoft Office documents
Support the sales team through direct customer contact, report coordination, escalation support, and cooperation with First Article engineers to set up orders in the system

What we offer

Private medical care program
Cafeteria including Multisport card

Fulltime

New

Chief Brand & Marketing Officer

Pininfarina is an icon of Italian design, internationally recognized for its abi...

Location

Italy , Cambiano

Salary:

120000.00 - 150000.00 EUR / Year

Pininfarina

Expiration Date

Until further notice

Requirements

Education: Master’s degree in marketing / communication / business administration
Experience: 15+ years of experience in public and media relations
and brand and digital strategies
Experience in project management, data management and analysis
A high level of professional integrity, diplomacy, and discretion when handling sensitive issues
Languages: Excellent knowledge of English (second and more languages are a plus)
Data analysis, budgeting, and forecasting
Knowledge of mail internation media (mobility and/or architecture and/or nautical and /or industrial design)
Writing and editing skills
Social media management

Job Responsibility

Lead the global external communication strategy, ensuring alignment with group objectives and consistency across all regions
Develops and defines the global branding and marketing plan, in accordance to the long -term strategic plan and the annual targets set by the company, ensuring alignment and adaptation of activities across Business Units and legal entities
Develops and oversees overall brand strategy and management, advertising, promotion, digital marketing including social media, merchandising, public relations, and executive communications
Define and maintain global standards for corporate image and branding, ensuring consistent application across all entities
Strengthen connections with global trade associations and industry groups to support corporate objectives and influence industry standards
Manage corporate and regional media relations, crafting and distributing press releases that align with global strategies
Serve as representative and spokesperson for the institution, in the field, and media
Participates in various professional events, overseeing their coordination and ensuring their successful delivery
Oversee global community relations initiatives to enhance corporate reputation and social responsibility across all regions
Lead the internal communication strategy for the entire group, promoting transparency, engagement, and alignment across entities

What we offer

Supplementary health insurance
Company car for mixed (business and personal) use
Flexible working hours
Remote working
Company canteen

Fulltime

New

Market Planner

We’re looking for a commercially minded and analytically driven Market Planner t...

Location

Australia , Frenchs Forest

Salary:

Not provided

KFC Australia

Expiration Date

Until further notice

Requirements

Degree qualification in Data Science, Statistics, Economics, Finance or a related field
Experience in business analysis, market planning or a similar analytical role, ideally within retail, QSR or multi-site environments
Experience using GIS and location intelligence tools (e.g. GapMaps) to identify and assess growth opportunities
Understanding of retail networks, trade areas and customer behaviour within a competitive market
Strong analytical and problem-solving skills, with experience interpreting economic, demographic and market data to support decision-making
Strong stakeholder management and relationship-building skills, with the ability to work effectively across teams and with external partners
Highly organised, with the ability to manage multiple priorities and deliver outcomes within tight timeframes
Self-motivated and proactive, with the ability to work independently and drive projects forward

Job Responsibility

Own, manage and evolve KFC's Network Market Plan using GIS and location intelligence tools such as GapMaps and Geotech to identify, prioritise and evaluate growth opportunities across Australia
Conduct market, demographic, competitor, trade area and site analysis to support strategic development decisions, including new stores, relocations, expansions and emerging concepts
Partner with the Chief Development Officer, National Property & Development Manager and Development Managers to maintain the Strategic Market Plan and identify optimal locations within target trade areas
Analyse Retail Gravity Models, customer origin surveys and market performance data to understand customer behaviour, measure development outcomes and strengthen future planning decisions
Maintain and enhance market planning databases, reporting and automation processes, while managing relationships with key GIS, modelling and pipeline tracking partners
Lead the Investment Committee process, including competitor analysis, site approval coordination and the preparation of recommendations for senior stakeholders
Provide market insights and reporting to local leadership, Global Development and Finance teams, while representing SOPAC within the Centre of Excellence (CoE) for global market planning
Support the delivery of KFC's development pipeline through collaboration with Franchisees and cross-functional teams, including Finance, Operations, IT, Marketing, Legal, EDC and Development, and contribute to ongoing improvements in the new store opening process

What we offer

Flexible hybrid working arrangements, including half-day Fridays
Additional wellbeing leave each year
Monthly mobile phone and home internet contributions
Employee discounts at KFC restaurants
Corporate Culture Club initiatives and team experiences
Free onsite secure parking at Frenchs Forest
A supportive, collaborative and people-first culture focused on growth and development

Fulltime

New

Customer Operations Analyst

The candidate will oversee and coordinate billing operations for network access ...

Location

Portugal , Lisbon

Salary:

Not provided

EDP

Expiration Date

Until further notice

Requirements

Master’s degree in Management, Engineering, or another field relevant to the position
Up to 4 years of professional experience
Knowledge of managing, optimizing, and controlling operational processes using automation and artificial intelligence
Experience or knowledge in defining functional requirements and conducting acceptance, improvement, and validation tests for information systems
Knowledge of implementing and monitoring KPIs and dashboards
Strong proficiency in MS Office, particularly Excel and Power BI
Strong organizational skills, attention to detail, and the ability to work independently
Strong communication and coordination skills with internal and external stakeholders
Willingness to work in a hybrid model in Lisbon

Job Responsibility

Oversee and coordinate billing operations for network access and related services, ensuring regulatory compliance and service levels are met
Drive process improvements, support system enhancements, track performance through KPIs
Ensure the effective delivery of outsourced activities
Ensure billing of network access for electricity retailers and guarantee the billing of services, as well as the processing of service quality compensations
Monitor the billing process, ensuring compliance with SLAs and applicable regulations
Define and optimize processes, including functional specification and acceptance testing of support systems
Implement performance indicators (KPIs) and dashboards for activity monitoring and reporting
Manage BPO activities, ensuring adherence to procedures, quality standards, and operational efficiency

Fulltime

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Customer Intelligence Field Officer

Job Description

Job Responsibility

Requirements

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