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Customer Integration Engineer

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Wayve

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Location:
Japan , Yokohama

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In this role, you will play a critical part in supporting our customers throughout the entire development lifecycle, from the initial integration phase to the final validation of our technology. You will ensure that customers receive responsive, high-quality technical support and work closely with both our clients and internal engineering teams to ensure seamless integration of our technology into their vehicles. Located near our customers, you will be in a prime position to perform rapid diagnostics, identify issues in real time, and collaborate directly with customer engineering teams. This proximity allows you to maintain a holistic understanding of the system and effectively distinguish between vehicle-related issues and those specific to the Wayve AI Driver.

Job Responsibility:

  • Provide hands-on technical support to customers throughout the development and validation process
  • Serve as the bridge between customer vehicle integration teams and Wayve’s internal engineering teams
  • Troubleshoot and resolve technical issues related to our technology independently
  • Escalate complex or critical issues to the appropriate internal stakeholders
  • Develop deep understanding of customer systems and APIs (e.g. drive-by-wire) to effectively guide internal teams
  • Maintain a system-level perspective to identify root causes, whether vehicle-based or software-related

Requirements:

  • Strong problem-solving skills and analytical thinking
  • Proven ability to lead investigations into platform or vehicle issues in collaboration with internal and customer teams
  • Extensive hands-on experience with development vehicles
  • Proficiency with diagnostic and calibration tools (e.g. CANape or similar)
  • Familiarity with terminal usage and a willingness to develop basic programming skills
  • Solid understanding of vehicle communication protocols (e.g. CAN, Ethernet) and automotive system architectures
  • Practical experience working in an automotive environment, ideally with a track record of bringing products to production
  • Excellent communication and interpersonal skills for effective collaboration with both customers and internal teams
  • Willingness to travel as required

Additional Information:

Job Posted:
January 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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