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Hadrian is building autonomous factories that help aerospace and defense companies manufacture rockets, satellites, jets, and ships up to 10x faster and up to 2x cheaper. By combining advanced software, robotics, and full-stack manufacturing, we are reinventing how America produces its most critical parts. We are in search of a Customer Integration Engineer with the drive to seamlessly onboard new customers and translate their requirements into actionable outcomes on the factory floor. This role reports to Manager, Customer Integration and requires a technically adept engineer who can bridge customer needs with Hadrian’s manufacturing and software capabilities. The right person thrives at the intersection of engineering, manufacturing, and customer success—bringing clarity, structure, and urgency to complex integration programs.
Job Responsibility:
Conduct gap analyses between customer requirements and Hadrian’s manufacturing capabilities, identifying and resolving discrepancies
Define project scope and manage onboarding and operational programs from initiation through completion
Work cross-functionally with engineering, manufacturing, sales, and quality teams to close identified capability gaps
Serve as the primary technical point of contact for new customers throughout the onboarding lifecycle
Act as the voice of the customer on the factory floor, ensuring alignment between customer needs and factory operations
Translate customer requests (e.g., PO expedites, revision changes, quantity updates) into clear and actionable factory tasks
Interpret and apply customer and industry quality specifications to ensure compliance throughout the production process
Support and facilitate customer audits and technical reviews as needed
Partner with the sales team during customer demos, onsite visits, and technical discussions to represent operational capabilities
Requirements:
Bachelor’s degree in engineering, or a relevant STEM field or equivalent combination of relevant professional and technical experience
3+ year's relevant experience in aerospace, defense, or related manufacturing environments
Experience in onboarding production processes, systems and customers in a high-growth environment
Proven experience managing and communicating directly with external customers and stakeholders
Familiarity with machining operations and experience working with very tight tolerances, and highly regulated industries
Ability for occasional travel up to 20% of the time.
Nice to have:
Basic knowledge of Geometric Dimensioning and Tolerancing (GD&T)
Strong understanding of Quality Systems (AS9100, ISO9001, customer specific QMS)
Experience leading and completing Vendor and/or Customer quality audits
What we offer:
Medical, dental, vision, and life insurance plans for employees
401k
Relocation support may be provided for certain situations, based on business need