Customer Insights Specialist Job at 3Shape (Kyiv)

Data and customer insights specialist

We are looking for a senior-level data and customer insights specialist to lead ...

Location

United States , Thiensville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
coursework or focused study in analytics, data, business, or a related technical discipline is preferred
4–7 years of experience in customer experience analytics, product analytics, journey analysis, or similar insight-driven roles
Demonstrated hands-on expertise with Qualtrics or other customer feedback platforms, including survey deployment and digital listening design
Experience using behavioral tracking or session replay tools to identify customer patterns and support root cause analysis
Strong reporting and metric interpretation skills, with the ability to explain trends, variances, and operational impact clearly
Proven ability to turn data into actionable recommendations that support execution and measurable business improvement
Comfortable partnering across cross-functional teams and managing workstreams in a structured, accountable manner
Self-starter mindset with the ability to ramp up quickly, navigate ambiguity, and deliver results with limited direction

Job Responsibility

Build and expand customer listening programs using Qualtrics and comparable platforms to capture feedback and behavioral signals across important journey stages
Design and manage transactional surveys, digital intercepts, and session-based insight tagging to strengthen visibility into customer interactions
Evaluate journey coverage to identify missing feedback mechanisms, prioritize gaps, and drive efforts to improve measurement across touchpoints
Convert analytical findings into clear action plans with defined ownership, timelines, and measurable business impact
Prepare recurring CX performance updates that highlight trend movement, explain metric shifts, and summarize progress against key actions
Maintain organized execution tracking so initiatives, priorities, owners, and outcomes are documented and reviewed consistently
Create insight communications such as deep-dive analyses and internal newsletters that explain customer friction points, contributing factors, and recommended next steps
Collaborate closely with product, operations, technology, and CX stakeholders to validate findings, remove blockers, and support execution of improvements
Work independently to frame loosely defined problems, establish analysis approaches, and move initiatives forward with minimal oversight

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Fulltime

Data and Customer Insights Specialist

We are looking for a senior-level data and customer insights specialist to lead ...

Location

United States , Thiensville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Self-starter mindset with the ability to ramp up quickly, navigate ambiguity, and deliver results with limited direction
Comfortable partnering across cross-functional teams and managing workstreams in a structured, accountable manner
Proven ability to turn data into actionable recommendations that support execution and measurable business improvement
Strong reporting and metric interpretation skills, with the ability to explain trends, variances, and operational impact clearly
Experience using behavioral tracking or session replay tools to identify customer patterns and support root cause analysis
Demonstrated hands-on expertise with Qualtrics or other customer feedback platforms, including survey deployment and digital listening design
4–7 years of experience in customer experience analytics, product analytics, journey analysis, or similar insight-driven roles
Bachelor’s degree required
coursework or focused study in analytics, data, business, or a related technical discipline is preferred

Job Responsibility

Work independently to frame loosely defined problems, establish analysis approaches, and move initiatives forward with minimal oversight
Collaborate closely with product, operations, technology, and CX stakeholders to validate findings, remove blockers, and support execution of improvements
Create insight communications such as deep-dive analyses and internal newsletters that explain customer friction points, contributing factors, and recommended next steps
Maintain organized execution tracking so initiatives, priorities, owners, and outcomes are documented and reviewed consistently
Prepare recurring CX performance updates that highlight trend movement, explain metric shifts, and summarize progress against key actions
Convert analytical findings into clear action plans with defined ownership, timelines, and measurable business impact
Evaluate journey coverage to identify missing feedback mechanisms, prioritize gaps, and drive efforts to improve measurement across touchpoints
Design and manage transactional surveys, digital intercepts, and session-based insight tagging to strengthen visibility into customer interactions
Build and expand customer listening programs using Qualtrics and comparable platforms to capture feedback and behavioral signals across important journey stages

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Microsoft Customer Insights Specialist

Specialist role focusing on Microsoft Customer Insights projects, data integrati...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Minimum of 2 years' experience in a similar role
Knowledge of Big Data and Advanced Analytics (Data Science, Machine Learning)
Power BI experience
Microsoft Dynamics familiarity
Azure and Power Platform familiarity
Knowledge of integrations
Proven training in related area with Microsoft Customer Insights
Microsoft certifications in data analysis
Proficiency in Portuguese and English

Job Responsibility

Integrate data from various sources into Microsoft Customer Insights platform
Support configuration, customization and use of platform functionalities
Use advanced analysis tools to extract customer insights
Support customer segmentation using advanced capabilities
Develop test strategies for data transfer projects
Support Sales in implementation projects

Fulltime

Senior Customer Analytics & Insights Specialist

The Senior Customer Analytics & Insights Specialist is a high-impact, hands-on a...

Location

Ireland , Dublin

Salary:

Not provided

Smartbox Group

Expiration Date

Until further notice

Requirements

6+ years in customer analytics, insights, pricing, or related roles, ideally in e-commerce or consumer products
Proven experience influencing cross-functional teams and senior leadership with analytics insights
Advanced SQL (mandatory) for extracting, combining, and analyzing complex datasets
Experience with data visualization tools (Power BI, Tableau, or equivalent)
Python or R for advanced modelling is a strong advantage
Expertise in modeling: LTV, churn, RFM, propensity, and attribution
Strong commercial acumen and ability to link analytics to business outcomes
Excellent storytelling and communication skills — able to present complex insights simply
Proactive, curious, and solutions-oriented mindset
Comfortable operating in a fast-paced, dynamic environment

Job Responsibility

Develop models to understand customer behaviour, pricing sensitivity, churn, lifetime value, and product economics
Provide actionable insights to improve conversion, retention, and overall customer experience
Collaborate with Product to test new features and refine the beneficiary journey
Segment the customer base to inform targeted marketing, CRM strategies, and lifecycle campaigns
Design and analyze A/B tests to optimize promotions, pricing, and engagement strategies
Translate complex analytics into clear, actionable insights for stakeholders
Partner with Marketing, Product, Operations, and Technology to align on pricing, product, and customer strategies
Influence business decisions with evidence-based recommendations
Monitor trends, competitor behaviour, and market shifts to inform strategy and models

What we offer

Transparency: clear, fair salary bands and career levels
Hybrid work: 2–3 remote days + 20 days abroad per year
Growth Mindset: 4 Growth Days, Growth Leave + training budget
Flexible benefits: personalize with health, wellbeing & learning options
D&I commitment: parental leave, D&I Day, gender equity in rewards
Unbox Your World: Smartbox experience days + paid sabbatical after 5 years
Essentials: health cover, pension, extra leave

Fulltime

Pricing Insights Specialist EMEA

PPG AC EMEA is operating in an increasingly competitive and data-driven market w...

Location

Poland , Warsaw

Salary:

Not provided

PPG Industries

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Economics, Data Science, Statistics, or related field
Strong analytical skills with experience in pricing, revenue management, or business insights
Proficiency with PriceFX Analytics or comparable pricing/revenue tools
Solid understanding of data analysis methods and tools: Excel, SQL, Power BI, Tableau, etc.
Familiarity with AI and machine learning concepts, especially in pricing optimization
Excellent communication and collaboration skills with cross-functional teams
Ability to turn complex data into simple, actionable business recommendations
Advanced degree or relevant certifications (e.g., analytics, data science, AI) are a plus

Job Responsibility

Partner with MUs to understand pricing challenges, objectives, and growth opportunities
Analyze product, customer, and market data to generate margin-driving insights
Create clear, actionable reports and dashboards with key pricing KPIs
Facilitate workshops to translate findings into concrete PRGM initiatives
Track the effectiveness of implemented actions and recommend improvements
Increase awareness of PriceFX Analytics capabilities across pricing and commercial teams
Develop and deliver training programs to build user proficiency
Customize analytical models and frameworks within PriceFX based on business needs
Support users in interpreting analytics outputs and making data-driven decisions
Collect feedback and contribute to continuous improvement of analytical tools

Fulltime

Specialist, Customer Success

We are looking for an energetic, ambitious, and high-performing Specialist, Cust...

Location

Turkey , Istanbul

Salary:

Not provided

Dataroid

Expiration Date

Until further notice

Requirements

Fresh Graduate pursuing a bachelor’s degree in engineering, Business Administration, or any other relevant degree or a maximum of 3 years’ experience in a Technical and/or Business Support function (B2B) dealing with data analysis
Desire to work in a dynamic and fast-moving startup environment
Data analytics interpretation skills with a consultancy mindset
Passion for supporting client’s growth through digital insights and engagement actions
Strong communication, interpersonal, and teamwork skills with the ability to work both independently and collaboratively
Desire to learn of technology, digital and innovation
Excellent listening, negotiation, and presentation skills

Job Responsibility

Develop a deep understanding of our analytics and engagement platform and contribute to strategic plans that maximize customer retention and satisfaction in global and local markets
Maintain strong, long-lasting relationships with clients through proactive support and value-driven communication
Work closely with customers to co-create successful use cases that demonstrate business value and support growth
Act as a technical integrator and analytical advisor focused on digital analytics and user engagement strategies
Ensure Dataroid SDK and API integrations are implemented in the most efficient and scalable way for each customer
Provide product feedback and insights to the business and product teams
Ensure 100% satisfaction among all customers
Understand product infrastructure with technical and business perspective

What we offer

private health insurance
company-supported pension plans
meal vouchers
commute assistance
remote work benefits
paid day off for your birthday
adaptable working hours
online events
inspiring guest speakers
office snacks

Fulltime

Senior Specialist, Customer Success

Mastercard powers economies and empowers people in 200+ countries and territorie...

Location

Austria , Vienna

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Experience in identifying next opportunity for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level

Job Responsibility

Support the development and delivery of strategic priorities within the region
Focus on ensuring priority customers and segments experience positive change through more effective use of Services network products
Work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer.

Fulltime

Senior Specialist, Customer Success

Services within Mastercard is responsible for acquiring, engaging, and retaining...

Location

Netherlands , Amsterdam

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Experience in identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level

Job Responsibility

Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data
Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products

Fulltime

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Customer Insights Specialist

Job Description

Job Responsibility

Requirements

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