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Randstad Logo Randstad · IT - Administration

Customer Insights Manager

Japan, Tokyo Employment contract 10000000.00 - 13000000.00 JPY / Year · Job Posted January 15, 2026
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Job Description

This non-line management role functions as a strategic business partner within a pharmaceutical organization, dedicated to building an insights-led, data-driven culture alongside forecasting and analytics teams. The incumbent is responsible for leveraging quantitative and qualitative market research to inform strategic decisions, optimize market positioning, and ultimately drive profitability and growth. Additionally, the role involves identifying innovative research techniques and ensuring all activities align with strict legal and ethical compliance standards to support high-quality decision-making.

Job Responsibility

  • Act as a strategic partner to build a data-driven culture that utilizes market research to inform decisions and deliver business profitability
  • Deliver high-quality, actionable insights that drive business decisions while identifying and implementing innovative research methodologies
  • Engage with stakeholders to understand business needs and foster strong cross-functional relationships with counterparts in Medicine, Operations, and Legal departments
  • Ensure all market research and daily tasks comply with legal rules, internal Standard Operating Procedures (SOPs), and data protection laws (e.g., GDPR, Japan Data Protection Law)
  • Guarantee that relevant information is integrated into analyses and that work within responsible areas is optimized and aligned with the broader department strategy

Requirements

  • A Bachelor's or Master's degree in Business, Economics, or Finance
  • Specific knowledge of the pharmaceutical industry, including regulations and the healthcare system
  • Expertise in designing, executing, and interpreting both quantitative and qualitative market research
  • Ability to translate insights into actionable strategic recommendations
  • Strong strategic thinking abilities to connect insights to tactical planning
  • Ability to effectively collaborate cross-functionally and influence multiple stakeholders
  • Competence in managing external vendors and multiple research projects
  • Self-management skills to prioritize independently and deliver under pressure
  • Excellent oral and written communication skills in both English and Japanese

What we offer

  • 健康保険
  • 厚生年金保険
  • 雇用保険
  • 土曜日
  • 日曜日
  • 祝日
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