Customer Insights Manager Job at Capital on Tap (Cardiff)

Customer Research and Insight Manager

Our client is looking for a Customer Research and Insight Manager. A leader in t...

Location

United Kingdom , Inverclyde

Salary:

50000.00 - 65000.00 GBP / Year

Michael Page

Expiration Date

Until further notice

Requirements

Strong expertise in customer research and data analysis
Proficiency in analytical tools and software
Experience in the Leisure, Travel & Tourism industry or a similar sector
Excellent communication and presentation skills
Ability to translate data into actionable insights
Strong organisational and project management abilities
A proactive approach to problem-solving and decision-making

Job Responsibility

Develop and execute customer research strategies to gather actionable insights
Analyse customer data to identify trends and opportunities
Collaborate with cross-functional teams to integrate insights into business strategies
Prepare and present findings to stakeholders in a clear and concise manner
Monitor and evaluate customer satisfaction and loyalty metrics
Provide recommendations to enhance customer experiences and services
Support the development of customer-focused initiatives within the organisation
Ensure compliance with data protection and privacy regulations

What we offer

Competitive salary ranging from £50,000 to £65,000 per annum
Permanent contract with opportunities for professional growth
Work within a medium-sized organisation in the Leisure, Travel & Tourism industry
Based in the West of Scotland providing a unique working environment
Engage in meaningful projects that impact customer experiences

Fulltime

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime

Senior Customer Success Manager

We're looking for a Senior Customer Success Manager, with at least 4 years of ex...

Location

United States

Salary:

Not provided

ClientSuccess

Expiration Date

Until further notice

Requirements

At least 4 years of experience as a Customer Success Manager in a high-engagement environment
Proven experience managing a portfolio of 50-70 customers, with a strong track record of success
MUST have experience using a Customer Success Management Platform
Comprehensive experience with Customer Success best practices
Exceptional communication skills, with the ability to clearly articulate complex ideas and concepts
Strong follow-up skills, ensuring that customer needs and expectations are consistently met
Demonstrated project management experience, with the ability to lead and manage multiple projects simultaneously
Ability to work in a fast-paced, dynamic environment
Strong problem-solving skills, with a proactive and solutions-oriented mindset

Job Responsibility

Customer Management: Serve as the point of contact for a portfolio of 50-70 customers, ensuring their needs are met and value is continuously delivered
Customer Engagement: Develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction
Retention & Growth: Proactively identify opportunities for upselling and cross-selling, working closely with sales and product teams to drive customer growth
Project Management: Lead and manage ongoing projects, ensuring timelines and goals are met. Partner with the Director, Success Services to manage Onboarding and Renewals
Communication & Follow-Up: Maintain regular, proactive communication with customers, providing updates, gathering feedback, and addressing any concerns
Risk Management: Identify at-risk accounts and develop strategies to mitigate churn, ensuring customer retention
Customer Advocacy: Act as a customer advocate within ClientSuccess, providing insights to product and leadership teams to enhance our offerings
Reporting: Track and report on key customer success metrics, including customer health, satisfaction, and retention

What we offer

Competitive salary and benefits package
Opportunities for professional growth and development
A collaborative and supportive work environment
The chance to make a significant impact on our customers and our company

Fulltime

Manager, Customer Care

The Customer Care Manager leads the Americas-based side of GoFundMe’s global Car...

Location

United States , Chicago

Salary:

96000.00 - 144000.00 USD / Year

GoFundMe

Expiration Date

Until further notice

Requirements

Mission-driven: deep empathy for customers and a passion for helping people
Leader of leaders: ability to manage, empower, and develop managers
Customer-first advocate: apply a customer-centric mindset in decision making
Operational excellence mindset: obsessed with continuous improvement, scaling processes, and creating clarity
Data-driven & analytical: comfortable utilizing data insights and driving metric results
High emotional intelligence: empathetic leader who models calm decision-making and builds trust
Skilled communicator: effective communicator with ability to influence and adapt style
Resilient & adaptable: comfortable navigating ambiguity, rapid change, and high-growth environments
Collaborative & inclusive: skilled at building cross-functional partnerships
6+ years in customer support or customer operations

Job Responsibility

Lead the day-to-day regional operations, independently making judgment calls, & strategic decisions
Co-own & strategically drive Care’s performance metric outcomes
Demonstrate extreme ownership in curating weekly & monthly KPI assessments
Constantly challenge the status quo, seeking continuous improvement in workflows, processes, & tooling
Act as a regional escalation point for high-risk or sensitive customer issues
Own recruiting efforts, alongside cross-functional partners, as it relates to region
Spearhead recurring team meetings & communications
Partner with global head to help inform Care’s global vision & strategy
Help to bring Care’s vision to life in the day-to-day
Own creation of a region-based strategy & execution for Care

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs

Fulltime

Insights Manager

As the Insights Manager, you will lead the development and delivery of customer ...

Location

Netherlands , Amsterdam

Salary:

Not provided

AniCura Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Marketing, Economics, Statistics, Data Analytics, or related field (required)
7+ years in market research, customer insights, or business intelligence
Strong technical skills and experience designing, managing, and analysing primary and secondary research—qualitative and quantitative
Experience working across multiple European markets
Skilled with survey and analytics platforms such as Power BI, Tableau, SPSS
Demonstrated ability to translate complex data into clear, actionable insights
Experience selecting and implementing Voice of the Customer tools, including NPS and CSAT
Strong communication and storytelling skills, with experience engaging senior leaders
Fluent in English

Job Responsibility

Design and deliver the MVH Europe insight strategy, championing customer and market understanding across the business
Create a consolidated, reliable source of customer insight, rationalising data sources across markets
Transform complex datasets into clear, actionable narratives that influence strategic direction
Conduct and manage qualitative and quantitative research, including advanced methods and innovative tools (e.g., AI-driven research)
Analyse new and existing datasets to identify trends that inform marketing and demand-generation strategies
Produce executive-level reports on customer sentiment and present recommendations to senior leaders
Partner with the Data & Analytics team to integrate customer data, survey outputs, and insights into a single view of the customer journey
Collaborate with the Marketing organisation to embed customer and market insight into decision-making
Manage external research partners and vendors, ensuring projects run on time, on budget, and deliver high-quality outputs

What we offer

Join a purpose driven company, where we’re striving to shape the future of veterinary care, together
An industry competitive salary and benefits package
A stimulating work environment with good opportunities for personal development
Freedom to take responsibility and the opportunity to influence
Flexible working hours, hybrid working, international, digital work environment
Learning and development opportunities
The opportunity to cuddle our beloved 4-legged friends in our offices

Customer Experience Manager

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Beijing

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Synergy Leasing – Knowledge of how to create synergism among tenants
Globalization – Knowledge about how to adapt to a global meeting place concept to meet local culture and community needs
Customer Behavior – Knowledge of existing and potential customer's needs, behaviours and aspirations
Community engagement - Knowledge of how to drive engagement with various levels of the local community
Customer journey - Knowledge of the customers' whole interaction with Ingka, from first encounter to purchase
Customer experience - Knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions
Integrated Campaign Management -Knowledge of how to effectively integrate and combine mass and one-to one communication

Job Responsibility

Creates, owns and manages the Customer experience Program for the Meeting Place
Identifies and defines local customer groups and their customer journey including touchpoints before, during and after the visit
Provides outstanding customer services together with partners and communities
Together with Meeting Place Manager define commercials goals, marketing strategy and budgeting process
Monitors and analyses performance and customer interaction level with customer touchpoints
Actively works on localizing the uniqueness of the Meeting place through MP touch points
Implement a Loyalty Program, rewarding community members
Plan, Create and integrate promotion of events/campaign/marketing activities into all medias
Being the owner of co-creation and innovation in the Meeting Place
Drive and develops the Customer experience competence within the Meeting Place

Fulltime

Customer Success Manager

We're expanding our Post-Sales team in Hyderabad and looking for experienced Cus...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

5+ years of consulting, services, customer success, or account management experience, directly managing customers and customer relationships
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions.
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product.
Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions.
Loves to learn about sophisticated technical products and to understand the intricacies of how they work.
A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit.

Job Responsibility

Analyze customer usage data to identify trends, areas for improvement, and opportunities for increased engagement. and proactively address risks to ensure retention.
Develop actionable insights and recommendations based on data analysis to inform strategic decisions and help customers achieve their goals.
Proactively identify and mitigate customer risks by monitoring adoption metrics and sentiment analysis, escalating issues as needed to ensure retention and growth.
Develop account maps, identifying key players, and understanding customer’s businesses via 10k and other publicly available information.
Enable customers to realize the full value of the Highspot platform and be able to articulate that value throughout their company. Deeply understand customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement.
Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals
in the event of key customer stakeholder turnover, you seek and build replacement relationships.
Collaborate with your Account Management partners on account strategy and execution.
Identify expansion and upsell opportunities to drive revenue growthIdentify and position add-on services to support customers in achieving their business outcomes and maximizing ROI
Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teamsKey

Fulltime

Customer Onboarding Manager

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run ...

Location

United States

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

1-2 years’ experience in Customer Onboarding or a customer facing function
Project Management Skills
Track record of proactively resolving escalated client service issues while sharing insights with the organization
Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite
Ability to improve team processes and direction
Work closely with the Customer Success team to solve problems collaboratively
Bachelor’s degree Preferred

Job Responsibility

Become a Tekmetric Product Expert
Provide detailed account walkthroughs and assist many new customers with implementation
Clearly communicate account setup requirements and expectations with customers and key stakeholders
Educate customers on Tekmetric capabilities, and best practices to simplify adoption and align expectations
Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership
Ensure customers receive superior service
Collaborate with the sales, customer success, operations, support and engineering teams
Leverage feedback for continuous improvement to the onboarding process
Develop a deep understanding of customers' business and operational objectives
Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric

What we offer

Enjoy the flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
Free, confidential counseling through partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Wellness stipend up to $60/month

Customer Insights Manager

Capital on Tap

Location:
United Kingdom , Cardiff

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 19, 2026

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Nice to have:

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Job Posted:January 19, 2026

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