Customer Insights Lead

You will be the first hire and the founding force behind a global, follow-the-sun insights team that partners with Product, Sales, Marketing, Commercial, Strategy and Executive leadership. As the founding Customer Insights Lead, you’ll roll up your sleeves to interview customers, run surveys, analyze data, and deliver crisp, executive-ready reports. You’ll define the insights strategy and roadmap that serve as the company’s single source of truth for customer and competitive intelligence. Partnering with senior stakeholders, you’ll help answer the company’s most important questions and shape key product, go-to-market, and investment decisions. You’ll also lay the foundations to scale a high-performing, distributed insights team across time zones.