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Customer Insights Lead (Fixed Term)

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Gallagher Group

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Location:
New Zealand , Hamilton

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Category:
Research and Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Lead customer insights with livestock farmers to uncover needs and challenges, translating real-world learnings into future farm vision, product innovation, and go-to-market strategy. You’ll lead a hands-on programme of customer and industry insight to uncover how farmers make decisions and where the greatest opportunities exist for new technology and data solutions.

Job Responsibility:

  • Lead customer insight work across farming and ranching systems
  • Design and run in-depth interviews and market conversations
  • Build clear customer personas and decision-maker maps
  • Identify unmet needs and emerging opportunities across the farming ecosystem
  • Test value propositions, pricing expectations, and willingness to pay
  • Engage with key industry influencers including vets, agronomists, consultants, and regulators
  • Translate insights into commercial models, pricing logic, and go-to-market strategy
  • Deliver clear, decision-ready recommendations to senior leadership

Requirements:

  • Proven experience delivering customer insight that informed real product or commercial decisions
  • Strong exposure to agriculture or farming systems (essential)
  • Experience engaging directly with farmers, advisors, or agricultural stakeholders
  • The ability to translate complex insight into clear commercial direction
  • Strong synthesis and storytelling skills
  • Comfort working independently in an exploratory environment
  • A pragmatic, curious mindset and willingness to get out into the field
What we offer:
  • Free on-site parking and subsidised café
  • Life & Disability Insurance
  • Boost App membership and staff discounts
  • Regular team events and guest speakers
  • A genuinely supportive and inclusive culture

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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