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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Software Development

Customer Insights & BI Analyst

United Kingdom, Brentford Employment contract 65000.00 - 70000.00 GBP / Year · Job Posted May 03, 2026
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Job Description

This is a hands-on, technical role where you'll use Power BI and SQL to design scalable reporting solutions and data models, working closely with stakeholders across the business. As part of a central team, you'll shape how markets understand performance, with a clear line of sight from insight → action → impact.

Job Responsibility

  • Design and build Power BI dashboards, KPI reporting and analytical models that improve visibility of customer and service performance
  • Define and implement clear, consistent measures for customer health, satisfaction, service completion, SLAs, retention and leading indicators of risk
  • Work with SQL and Dynamics 365 CE / Dataverse data to create accurate, scalable and decision-useful reporting
  • Build semantic models, measures and governance-ready definitions that support consistent reporting across markets
  • Partner with stakeholders to translate business questions into clear reporting requirements and practical insight
  • Identify where reporting can better highlight risk, service gaps and performance improvement opportunities
  • Support the development of modern analytics capability, including Microsoft Fabric and predictive insight where appropriate

Requirements

  • BI Analyst or Senior BI Analyst role with strong Power BI and SQL capability
  • Customer Insights or Customer Analytics role with hands-on dashboard and reporting ownership
  • Reporting Analyst or Commercial Analyst role with experience turning data into practical business insight
  • BI Developer role with strong modelling capability and stakeholder exposure
  • D365 CE / Dataverse reporting environment where you've built reporting around customer, service, or journey data
  • Technically strong BI developer who likes building reporting the 'right way'
  • Comfortable creating scalable structures, clear KPIs, and dashboards that leaders actually use
  • Curious and commercially minded, with the ability to challenge assumptions and translate complex data into practical insight
  • Confident balancing priorities and partnering with stakeholders across the business

Nice to have

  • Experience with Microsoft Fabric and/or predictive analytics / machine learning is a strong plus
  • Customer analytics experience (journey, retention, churn, NPS/CSAT, service performance) is highly valuable
  • Knowledge of data governance / security considerations (roles, access, definitions) would be beneficial

What we offer

  • Company bonus (10%)
  • 30 days holiday plus Bank Holidays
  • 5% Contributory Pension scheme
  • Family life assurance (3x salary)
  • Private healthcare from day 1
  • Enhanced maternity and paternity pay
  • Cycle to work scheme
  • Learning and career development support (internal + external courses)
  • Employee recognition programme
  • Corporate discount scheme (including Virgin Active / Gymflex)
  • Taste Card membership discount
  • Retail discounts and cashback
  • Employee Assistance Programme with 24/7 confidential helpline
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