Customer Insights And Continuous Improvement Specialist, EDP

EDP

Location:
Portugal, Lisboa

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Job offer has expired

Job Description:

Networks Platform seeks a motivated individual to join our Customer Experience team, dedicated to improving customer satisfaction through key areas like Continuous Improvement, Analytics & Reporting, Communications, Knowledge, and Digital. The role involves design and construction of customer journeys, analysis of complaints, promoting Voice of Customer initiatives, indicator development, training programs, and overseeing communications for E-REDES. We foster inclusion, provide growth opportunities, and have gained numerous certifications and recognitions as an employer.

Job Responsibility:

Design and construction of customer journeys for the main E-REDES processes with a focus on identifying and resolving pain points
Periodic analysis of complaints, identifying root causes and implementing initiatives to resolve them monitoring and implementing market studies
Promoting Voice of Customer, with a focus on identifying process improvements
Analysis and construction of indicators
Monitoring and development of training courses, their content and the construction of procedures
Managing the entire E-REDES communications process

Requirements:

Bachelor’s or master’s degree in engineering, data or other relevant experience for the position
Minimum of 2 or 3 years in roles related to continuous improvement and/or operational efficiency
Knowledge of continuous improvement methodologies such as Kaizen and Lean will be valued
Knowledge of customer care and customer experience will also be valued
Proficiency in Office tools
Strong analytical, organizational, and communication skills with the ability to influence and engage stakeholders
Proactive, autonomous, and resilient, with experience in global, multi-project environments

Nice to have:

Knowledge of continuous improvement methodologies such as Kaizen and Lean
Knowledge of customer care and customer experience

What we offer:

Positive and innovative work environment that promotes collaboration and agile decision-making
Flexible, healthy, and inclusive workplace
Range of attractive benefits
Opportunities for development and internal mobility
Top employer certification by Top Employers Institute
Part of the Bloomberg Gender-Equality Index
Global certification as a family-responsible company by Fundación Másfamília
Top 100 Workplaces by Houston Chronicle

Additional Information:

Job Posted:
May 22, 2025

Expiration:
June 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Customer Insights And Continuous Improvement Specialist

EDP

Location:Portugal, Lisboa

Category:Customer Service

Contract Type:Employment contract