Customer Insights & Analytics Lead Job at Sweetgreen (Los Angeles)

Senior Analytics & Insights Lead

PagerDuty is seeking a strategic, hands-on, Senior Analytics & Insights Lead to ...

Location

Portugal , Lisbon

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

5–9 years of professional experience working with B2B SaaS data sets and analytics, with a proven track record of leading data standardization and reporting initiatives
Undergraduate degree required in a quantitative field (e.g., Business, Economics, Engineering, Math, Statistics, Computer Science) or equivalent applicable experience
Proficient in SQL
expert in Tableau and SFDC

Job Responsibility

Have a strategic mindset to align business questions to overall strategy and KPIs
Derive analytical insights for Go-To-Market executive stakeholders
Maintain and data standardization initiatives and develop governance frameworks to ensure consistency and quality across reporting and analytics
Design robust reporting architectures and KPI frameworks that align with business goals and drive strategic decision-making
Mentor and support junior analysts, fostering a culture of learning and operational excellence
Drive cross-functional projects, surfacing strategic business insights and ensuring timely, high-quality delivery
Identify and recommend additional projects/ business insights needs based on findings from current initiatives and evolving business needs
Operate within defined procedures, documenting and managing project scope and risks throughout the project lifecycle
Balance a mix of maturity projects and stakeholder-driven initiatives, ensuring both are delivered with excellence
Maintain a deep understanding of business drivers, operational implications, and the competitive landscape to inform analytics strategy

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Customer Insights Lead

You will be the first hire and the founding force behind a global, follow-the-su...

Location

United States , San Francisco

Salary:

170000.00 - 200000.00 USD / Year

Airwallex

Expiration Date

Until further notice

Requirements

10+ years in customer insights, market research, competitive intelligence, or strategy within high-growth tech, fintech, or B2B SaaS
Hands-on researcher: sourcing participants, conducting interviews, running surveys/VoC, analyzing data, and writing concise reports
Strong analytical foundation and storytelling ability
adept at synthesizing qualitative and quantitative signals into clear recommendations
Proven experience standing up new teams, processes, or tooling in ambiguous, fast-moving environments
Excellent stakeholder management
able to partner with Product, Sales, Marketing, Ops, and executive leaders
Proficiency with research and analytics tools such as Qualtrics/Typeform, SQL, and BI/data platforms like Looker and Databricks
Strong presentation skills

Job Responsibility

Establish the charter, metrics, and governance for a trusted customer and competitive intelligence hub
Prioritize the highest-impact questions with Product, GTM, Strategy, Ops, and Executive teams
Lead customer segmentation, persona mapping, and win/loss analysis
Personally conduct interviews, surveys, and VoC programs to understand why customers choose, expand with, or leave us
Build a repeatable process to monitor key competitors and market movements, and maintain dashboards in Looker/Databricks
Own executive-ready outputs such as the quarterly “Who We Win and Why” report and timely briefings for leadership and Investor Relations
Provide data-backed narratives for fundraising, M&A, earnings, and board materials
Build and scale the team: Hire, mentor, and manage a global bench of analysts, researchers, and competitive intelligence specialists across time zones
Stand up best-in-class tools and processes for survey collection, data analysis, visualization, sentiment mining, and knowledge sharing

What we offer

Offers Equity
Offers Bonus
medical, dental, and vision insurance
a 401(k) plan
short-term and long-term disability
basic life insurance
well-being benefits
20 paid days of vacation
12 paid days of company holidays in a calendar year

Fulltime

Customer Success Analytics Team Lead

We are looking for a Business Systems Administrator to support and maintain our ...

Location

Latvia , Rīga

Salary:

4000.00 - 5000.00 EUR / Month

Mastercard

Expiration Date

Until further notice

Requirements

At least 3 years of experience as a Data/Business Analyst
At least 2 years of experience as a People manager of a technical team
Proficiency in Tableau, Microsoft Excel, and SQL
Strong statistical analysis and communication skills
Self-learning and ability to translate analytic conclusion to business actions
Business fluent English, both written and spoken

Job Responsibility

Hire, onboard, grow and manage the team
Lead & coach a team of data analysts
Define the Analytics vision and long-term goals
Capacity Planning
Define KPI framework for the success of the Data Analyst team
Define KPI framework for success of the teams we support
Build high quality datasets & pipelines
Deliver executive ready insights
Identify, build and maintain data integrations & predictive analytics
Stakeholder management

What we offer

Quarterly performance bonuses
Variety of benefits from employment Day 1

Fulltime

Senior Portfolio Analytics & Strategy Specialist - Marketing & Customer Analytics

Provides financial and regulatory reporting and analyses to maintain adequate co...

Location

United States of America , Pittsburgh, PA or Tyson's Corner or Vienna, VA

Salary:

Not provided

PNC Financial Services

Expiration Date

Until further notice

Requirements

Experience with account-based marketing analytics required. Analytics experience supporting wealth management or corporate banking accounts is preferred. Proven ability to connect marketing activity to sales funnel progression. Strong technical proficiency in: Python, Hadoop, and Tableau. You are a strategic thinker with the ability to translate complex business questions into analytical frameworks and actionable recommendations. You have experience working with and communicating effectively with stakeholders. You have strong storytelling skills with the ability to write and present complex data findings to both technical and non-technical audiences, including senior and executive leadership. You are an independent thinker and learner with the ability to thrive in an evolving environment. Typically requires a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Bachelors

Job Responsibility

Audience Selection & Segmentation: Build waterfalls and segmentations for campaign lists
implement targeting rules for precision in ABM campaigns. Test Design & Measurement Planning: Develop campaign test designs with clearly defined KPIs
establish frameworks to measure marketing’s impact on the sales funnel. Analytics & Insights: Execute campaign measurement and generate actionable insights
track engagement and conversion trends across long lead times
use analytics to inform marketing strategy and optimize performance. Dashboards & Reporting: Create modern dashboards (Tableau, Power BI) for campaign performance
deliver reporting that connects marketing activity to funnel progression. Strategic Enablement: Partner with internal teams and external data providers to build ABM capabilities
help define processes and best practices for marketing measurement. Provides financial and regulatory reporting and analyses to maintain adequate controls over the financial and regulatory reporting processes. Responsible for running complex business performance, risk and operational analytics. May include the development of analytical methods/models to assess market, credit and/or operational risk of new and existing financial products. Leverages business / product expertise to rigorously analyze large datasets, improve risk adjusted returns, deliver profitable growth, and communicate conclusions. Synthesizes analytical results and develops, recommends, and implements business strategies that improve lending decisions, assist in managing risk, increase revenues, reduce exposure to losses, meet business goals, and improve performance. Establishes baselines for strategies and tracks actual performance to expectations. Applies predictive models, third party data, and other tools to develop and execute appropriate segmentation and targeting for acquisition and portfolio strategies to provide insight into portfolio risk. Manages engagements with internal and external information suppliers ensuring solution is fit for purpose while maintaining appropriate governance and oversight. Understands and communicates regulatory and financial accounting impacts on the balance sheet to regulators and PNC control functions as appropriate. Interacts with regulators, internal audit, and management concerning credit portfolio analyses and credit risk appetite. Works with business, credit, data, and model development partners to design, develop, and monitor test designs and analytical reporting to track and enhance strategies. Designs / enhances standard reporting suites for regular product / portfolio reviews. Collaborates with the line of business, Finance, and Risk partners to assess and establish credit risk appetite and to understand its implications, as well as to establish policies and procedures governing the identification, monitoring, and management of risk appetite.

What we offer

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid

Fulltime

New

Lead Analytics Consultant - FCO DAR

Wells Fargo is seeking a Lead Analytics Consultant to support Financial Crimes O...

Location

United States , Minneapolis; Charlotte

Salary:

100000.00 - 179000.00 USD / Year

Wells Fargo

Expiration Date

July 19, 2026

Requirements

5+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Advanced analytics skills (5+ years) with proven ability to drive end-to-end data solutions and influence business strategy through complex data insights
Strong technical expertise in SQL (Teradata), BI tools (Power BI/Tableau), and modern data platforms (e.g., GCP, Starburst, Alteryx, Python)
Proven ability to translate complex data into executive-ready insights and recommendations that drive decision-making and operational improvements
Demonstrated leadership and stakeholder influence, including mentoring analysts, leading cross-functional initiatives, and partnering with senior leaders
Operational excellence mindset, with experience optimizing processes, managing competing priorities in fast-paced environments, and ensuring compliance with legal/regulatory standards
Deep experience in financial crimes, BSA/AML, or risk/compliance analytics with strong understanding of regulatory frameworks and operational impacts (preferred)
Strong analytical skills with high attention to detail and accuracy
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to take initiative and work independently with minimal supervision

Job Responsibility

Advise line of business and companywide functions on business strategies based on research of performance metrics, trends in population distributions, and other complex data analysis to maximize profits and asset growth, and minimize operating losses within risk and other operating standards
Provide influence and leadership in the identification of new tools and methods to analyze data
Ensure adherence to compliance and legal regulations and policies on all projects managed
Provide updates on project logs, monthly budget forecasts, monthly newsletters, and operations reviews
Assist managers in building quarterly and annual plans and forecast future market research needs for business partners supported
Strategically collaborate and consult with peers, colleagues, and mid-level to senior managers to resolve issues and achieve goals
Lead projects, teams, or serve as a peer mentor to staff, interns and external contractors

What we offer

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement

Fulltime

!

New

Senior Lead Analytics Consultant

Wells Fargo is seeking an independent and self-starting analytics professional w...

Location

United States , Charlotte; Chandler; Irving; Minneapolis; West Des Moines

Salary:

139000.00 - 239000.00 USD / Year

Wells Fargo

Expiration Date

July 16, 2026

Requirements

7+ years of Analytics, Reporting, Financial Modeling or Statistics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Proficiency in Python for data analysis, machine learning, and production-grade development
Experience taking AI/ML systems from prototype to production, including monitoring and lifecycle management
Practical experience applying GenAI and AI assisted or agentic tools (e.g., GitHub Copilot) for analytics or automation and to establish scalable, repeatable monitoring solutions
Experience with data acquisition, modeling, and preparation for analytics and machine learning workflows
Familiarity with data quality practices, schema design, metadata management, and documentation standards
Ability to guide teams on data cleaning, validation, and exploratory analysis
Practical experience with model selection, training, evaluation, and iteration
Familiarity with model evaluation techniques, including designing custom evaluation approaches when standard metrics are insufficient
Experience analyzing unstructured and large-scale datasets with complex processing requirements

Job Responsibility

Act as an advisor to senior leadership to develop or influence analytical strategies for highly complex business and technical needs
Lead the strategy and resolution of highly complex and unique challenges requiring analytical application of industry techniques and advanced data from multiple sources across the enterprise
Deliver solutions that are long-term, large-scale, and require vision, innovation, and coordination of highly complex activities
Provide vision, direction, and expertise to senior leadership on implementing innovative and significant business solutions that align to the enterprise
Ensure adherence to compliance and legal regulations and policies on all projects managed
Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership

What we offer

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement

Fulltime

!

Strategy And Analytics Lead - Windows Commercial

The Windows + Devices Strategy & Business Planning team drives the strategy, pla...

Location

United States , Redmond

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

5+ years experience in commercial strategy, business strategy, corporate development, or management consulting, with meaningful time spent on B2B / enterprise software businesses, or related experience OR equivalent experience.
8+ years experience in commercial strategy, business strategy, corporate development, or management consulting, with meaningful time spent on B2B / enterprise software businesses, or related experience AND Bachelor's Degree in Business, Economics, Engineering, Finance, or related field OR 6+ years experience in commercial strategy, business strategy, corporate development, or management consulting, with meaningful time spent on B2B / enterprise software businesses, or related experience AND Master's Degree in Business Administration (MBA), or related field OR equivalent experience.
Demonstrated experience with services or subscription business models, including pricing, packaging, monetization, and customer lifecycle analytics.
Enterprise / commercial business fluency, understanding of how large organizations buy, deploy, and renew commercial software and devices.
Proven analytical skills, comfortable building financial models, sizing markets, structuring ambiguous problems, and pressure-testing assumptions.
Track record of influencing senior executives and driving alignment across cross-functional, matrixed organizations.
Prior experience in a strategy consulting firm, investment bank, or corporate strategy function at a major B2B / SaaS company.
Experience with Windows, Microsoft 365, or commercial PC ecosystems.
Familiarity with Microsoft's commercial sales motion (EA, CSP, MCA-E) and partner ecosystem.
Demonstrated executive communication skills, both written narratives and live presentations.

Job Responsibility

Commercial Strategy: Own the multi-year commercial growth strategy for Windows in the enterprise, including segmentation, monetization, pricing constructs, and go-to-market motions across direct, partner, and OEM channels.
Services/ Subscription Growth: Define and accelerate Windows & Microsoft services and subscription strategy in commercial, identifying new monetization opportunities, attach motions, and customer lifecycle plays.
Enterprise Business Insight: Develop a deep, data-driven understanding of the enterprise customer, buying patterns, deployment behaviors, competitive dynamics, and willingness-to-pay, and translate insight into prioritized strategic bets.
Analytics & Modeling: Build the analytical foundation for commercial decision-making, including market sizing, scenario modeling, financial impact analysis, and KPI frameworks. Partner with Finance and Data Science on rigorous quantitative inputs.
Executive Storytelling: Frame and present strategic recommendations to the Windows + Devices CVP, the Marketing leadership team, and cross-org senior partners. Translate complex analyses into crisp, decision-ready narratives.
Cross-Functional Leadership: Partner across Marketing, Field/Sales, Engineering, Finance, Pricing, and Legal to land strategic decisions and drive execution.
Competitive & Market Intelligence: Maintain a forward-looking view of the commercial PC and enterprise software competitive landscape, including emerging SaaS/AI-driven business model shifts.

Fulltime

Senior Manager, Market Intelligence & Customer Insights

Baxter’s Advanced Surgery business is one of the company’s most strategically im...

Location

United States , Deerfield

Salary:

152000.00 - 209000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Experience analyzing healthcare or medical device datasets such as Premier, SG2, DRG, IQVIA, or similar claims and utilization sources
Strong capability in Excel based modeling, forecasting, and market sizing
Working experience with SAS, R, or SPSS
SQL or Python
Familiarity with medical coding, procedure based analytics, and claims or charge level data
A demonstrated ability to translate complex analyses into clear, strategic insights for executive audiences
Strong communication and presentation skills, with the ability to influence across functions and levels
A proactive, intellectually curious mindset and comfort working independently on highly visible, recurring deliverables
A collaborative, low ego approach and the ability to thrive in a fast paced, cross functional environment
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time

Job Responsibility

Lead global market intelligence and competitive insights across hemostats, sealants, adhesion prevention, and adjacent surgical categories
Own annual global market sizing and forecasting, partnering with regional teams and aligning assumptions with Finance
Deliver biannual market share and competitive landscape analyses to inform portfolio and long‑range planning
Manage quarterly U.S. market size and growth reporting by integrating SG2, IQVIA, DRG, Premier, and internal performance data
Conduct hands‑on Premier analytics to understand procedural trends, product utilization, and specialty‑level dynamics
Translate complex data into clear, executive‑ready insights and strategic recommendations for senior leadership
Support M&A, licensing, and partnership evaluations through market sizing, competitive assessments, and scenario modeling
Build compelling narratives and present findings to cross‑functional stakeholders across Marketing, R&D, Medical, Regulatory, Finance, and Commercial

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)

Fulltime

Select Country

Customer Insights & Analytics Lead

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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