Customer Insights Analyst

• Build the 'Next Best Action' System: move beyond static segmentation to an automated decisioning system that selects and delivers the optimal next customer interaction for each customer based on business priorities
• Solve the 'Leakage' Problem: diagnose value leakage across the customer lifecycle, quantify the economic upside of closing those gaps, and translate insights into strategic levers to improve retention, reactivation, and long-term customer value
• Own the Full Data Stack: own the entire data journey - from ingesting and curating raw data to producing final analytical outputs
• Steer the Business with 'Hard' Metrics: translate fuzzy concepts like 'customer experience' into rigorous economic trade-offs to guide executive decisions
• Elevate Experimentation: design the testing framework for our most critical strategic bets, using uplift modeling to measure true incremental impact

• Product Owner for Data: identify the biggest opportunities for growth, pitch them to stakeholders, and own the roadmap from data ingestion to final strategic recommendation
• Technically Fluent: comfortable writing advanced SQL, knowledge of Python or R
• experience with modern data tech stack (GCP, dbt, airflow, mlflow) is a plus
• Speak 'Business': ability to drill down complex technical topics to business stakeholders without losing nuance
• be a storyteller who uses data to drive action
• Strategic Catalyst: proactively challenge the status quo
• act as a true analytics partner who actively shapes and influences company strategy

experience with modern data tech stack (GCP, dbt, airflow, mlflow)

• A €1000 annual L&D budget as well as individual coaching options
• 26 days of vacation, +1 day every year up to a maximum of 30 days
• A mobility budget of 35 EUR per month for Deutschland Ticket subsidy
• A cool discount off your personal Flink orders
• A discount on your Urban Sports Club membership
• Attractive company pension options
• Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
• Online discounts with Corporate Benefits and Future Bens
• A modern and dog-friendly office in the heart of Berlin