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Customer Insight Senior Specialist

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Vodafone

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Location:
Türkiye , Istanbul

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Job Responsibility:

  • Understand customer behaviours, preferences, and needs through data analysis and research
  • Turn raw customer data into meaningful insights that help improve customer experience, strengthen loyalty, and drive growth
  • Ensure decisions are backed by evidence and aligned with customer expectations
  • Collect and analyse data from databases and other company systems. Apply statistical tools, segmentation, and predictive models to uncover customer behaviour patterns
  • Translate complex data into clear, actionable insights for digital, marketing, and product teams
  • Identify emerging trends, opportunities, and risks in customer behaviour
  • Present findings to stakeholders to support strategic decisions
  • Work closely with digital, process, marketing, product, and CX teams to align strategies with customer needs
  • Increase customer retention and loyalty through actionable insights. Improve customer satisfaction scores (NPS, CSAT), reduce churn through early detection of risks
  • Deliver timely, accurate, and impactful insights that influence decision-making
  • Ensure customer data and insights are accurate, consistent, and compliant with data protection rules
  • Deliver insights in time to influence key business decisions
  • Demonstrate how insights lead to measurable improvements
  • Effectively communicate insights to non-technical stakeholders, and ensure recommendations are actionable.

Requirements:

  • Bachelor's degree in Statistics, Engineering, or related field (Master's is a plus)
  • 2-3 years experience in customer insight or data analytics
  • Very strong SQL skills - able to write complex queries, extract large datasets, and ensure data accuracy
  • Proficiency in Excel and statistical tools (Knime, Phyton, R, SPSS, etc.)
  • Experience with visualization tools (Power BI, Tableau, Looker, etc.)
  • Certifications in SQL and analytics
  • Strong analytical and critical-thinking skills, able to translate data into actionable insights
  • Strong communication and storytelling skills - capable of presenting complex findings in a clear, business-friendly way
  • Problem-solving mindset and solution-oriented approach with attention to details
  • Adaptability and curiosity - stays updated on market trends, customer behaviour, and emerging tools.
What we offer:
  • Vflexy: Flexible Benefits Program
  • Hybrid working kit
  • Ergonomic kit allowance
  • Digital meal voucher
  • Flexible transportation allowance
  • Employee assistance hotline & counselling
  • Comprehensive and flexible private health insurance
  • Discounted price deals for wide range of products & services

Additional Information:

Job Posted:
February 14, 2026

Work Type:
Hybrid work
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