CrawlJobs Logo
360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Administration

Customer Insight & Performance Analyst

United Kingdom, Islington Employment contract 40100.00 GBP / Year · Job Posted June 15, 2026
Apply Position
Job Link Share

Job Description

We're looking for a Customer Insight & Performance Analyst to help us understand how our services are performing and how our customers experience them. In this role, you'll turn data into clear insight, helping teams monitor performance, identify trends, and make informed decisions that improve outcomes for customers and partners.

Job Responsibility

  • Provide accurate and meaningful performance data to support reporting across the partnership and meet agreed deadlines
  • Monitor targets, investigate performance trends and variances, and communicate clear findings to stakeholders
  • Check the quality, accuracy, and consistency of data received from subcontractors and partners, escalating issues where needed
  • Support the design, collection, and reporting of customer satisfaction and feedback data to generate actionable insight
  • Support the review and development of systems and digital tools used for performance monitoring and customer insight
  • Produce reports and presentations for a range of audiences, including senior stakeholders, that are clear, relevant, and accessible

Requirements

  • Experience analysing and interpreting performance or customer data to support decision-making
  • Strong numerical and analytical skills, with the ability to identify trends, risks, and opportunities for improvement
  • Experience producing clear reports, dashboards, or presentations for a range of stakeholders
  • Excellent communication and relationship-building skills, with the ability to work collaboratively across teams and partners

What we offer

  • Great holidays
  • 35 hour working week (9-5)
  • A fantastic pension
  • Life insurance
  • Cashback on healthcare
  • Shopping discounts
  • Agile Working
360 Resourcing Solutions - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Insight & Performance Analyst

8 matching positions

Data Analyst - Bid Performance & Insight

Axis CLC is a national property maintenance and compliance partner, backed by ov...
Location
Location
United Kingdom , Stratford
Salary
Salary:
50000.00 - 55000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a data analysis or insight role, ideally within bids, commercial, performance or operational environments
  • Strong analytical capability, with the ability to identify patterns, trends and root causes from complex data sets
  • Experience using tools such as Excel, Power BI and/or SQL
  • Ability to translate data into clear, compelling insight for non-technical audiences
  • High attention to detail and a strong commitment to data accuracy
Job Responsibility
Job Responsibility
  • Own the analysis of bid performance and win/loss outcomes, maintaining accurate bid records and producing insight by customer sector, workstream, contract type and response theme
  • Analyse tender feedback and pricing outcomes to identify patterns, trends and root causes of lost bids, feeding recommendations into bid reviews and lessons-learnt activity
  • Extract, cleanse and analyse Group-wide operational and contractual data, benchmarking performance against market and industry standards
  • Identify and evidence value-add propositions for inclusion in bid submissions, working closely with bid, commercial and operational teams
  • Develop and maintain dashboards and reports (e.g. Power BI, Excel, SQL) that provide timely, meaningful insight to the bid team and senior leadership
  • Ensure bid and performance data held within CRM and bid tracking systems is accurate, complete and consistently maintained
  • Present insights and recommendations clearly at bid strategy sessions, reviews and stakeholder meetings
  • Support the continuous improvement of bid processes and evidence capture, embedding a data-led approach to bid strategy and decision-making
What we offer
What we offer
  • Performance Related Bonus
  • Medical Insurance
  • Pension
  • medical scheme options
  • life assurance
  • 25 days’ holiday + bank holidays
  • Perkbox (discounts, perks & wellbeing offers)
  • 1 paid volunteer day
  • £2,000 refer-a-friend bonus after the referee passes probation
  • Opportunities for development and progression
  • Fulltime
Read More
Arrow Right

Data Analyst - Customer & Product Analytics

We are partnering with a leading global digital platform in the travel and mobil...
Location
Location
United Kingdom , Manchester
Salary
Salary:
50.00 - 66.00 GBP / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
July 07, 2026
Flip Icon
Requirements
Requirements
  • Proven experience in Data Analytics or a similar role
  • Strong SQL skills and experience with Python / PySpark
  • Experience with data visualisation tools (e.g. Tableau, Power BI)
  • Hands-on experience with A/B testing and experimentation
  • Familiarity with customer analytics tools (e.g. Google Analytics, Adobe Analytics)
  • Strong stakeholder management and communication skills
  • Ability to work independently and manage multiple priorities
Job Responsibility
Job Responsibility
  • Analyse large and complex datasets to generate actionable insights
  • Design and deliver scalable reporting, dashboards, and data solutions
  • Partner with cross-functional teams including Product, Engineering, and Business stakeholders
  • Conduct A/B testing and experimentation to evaluate product and feature performance
  • Build and maintain high-quality datasets for advanced analytics
  • Translate technical findings into clear, business-focused insights
  • Support and mentor junior analysts within the team
  • Fulltime
Read More
Arrow Right

Insight Analyst

Insight Analyst Client: Kraft Heinz - Shop Smart Location: Hybrid – 3 Days a...
Location
Location
United Kingdom , Woking
Salary
Salary:
38000.00 - 45000.00 GBP / Year
acosta.com Logo
Acosta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years' professional experience, preferably in retail or FMCG industries
  • Customer-focused mindset with the ability to turn insights into strategic actions
  • Strong interpersonal skills to build rapport and influence stakeholders, including excellent communication skills with previous experience presenting complex data clearly and engagingly to clients
  • Highly developed analytical and decision-making skills
  • Experience using Power BI for data analysis and visualisation
  • Strong organisational and time-management skills with a target-driven approach
Job Responsibility
Job Responsibility
  • Build and maintain strong client relationships through regular communication, performance reviews, and commercial presentations
  • Collaborate with Account and Insight teams to deliver actionable analysis and identify growth opportunities
  • Forecast and measure the impact of field operations, ensuring clear ROI understanding
  • Evaluate new product launches and monitor promotional effectiveness, compliance, and pricing impacts
  • Provide detailed analysis on POS location impact, distribution compliance, planogram compliance, and intervention effectiveness
  • Deliver insights into supply chain efficiencies and lost sales opportunities
  • Prepare and present clear, impactful findings through reports and presentations
  • Ensure accurate and timely delivery of system-generated reports with insightful analysis
  • Utilise territory optimisation and journey planning software to streamline field operations
What we offer
What we offer
  • Flexible Working Options – including hybrid arrangements for work-life balance
  • Comprehensive Healthcare – medical, dental, vision, plus life insurance and Employee Assistance Programme
  • Generous Pension Plan – Growing contributions as your service increases helping you plan for the future
  • Paid Time Off – 25 days holiday, plus bank holidays to recharge
  • Paid Volunteering Day – Make a difference in your community
  • Career Development – access to Acosta University and internal promotion programs
  • Company Tools – Including state of the art technology to ensure you are set up for success, including Laptop and mobile phone
  • Inclusive Culture – supportive, diverse, and values-driven environment
  • Employee Engagement – social events, recognition programs, and wellness initiatives
  • Fulltime
Read More
Arrow Right

Performance Analyst

Performance Analyst at DLG. The Performance Data Analyst plays a vital role in i...
Location
Location
United Kingdom , Leeds; Glasgow
Salary
Salary:
Not provided
directlinegroup.co.uk Logo
Direct Line Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong analytical capability with the ability to interpret and draw insight from complex datasets
  • Demonstrable understanding of operational performance drivers, metrics, and end-to-end processes within a call centre environment is preferable
  • Strong critical thinking, problem-solving, and data-driven decision-support skills
  • Ability to communicate analytical findings clearly and translate them into actionable recommendations
  • Effective stakeholder management, with the ability to build strong collaborative relationships
  • Advanced Microsoft Excel skills are essential
  • Experience with reporting and data visualisation tools (e.g., Power BI, Tableau) desirable
  • Strong planning, organisation, and time-management skills, able to balance multiple priorities effectively
  • Structured, logical, and flexible approach to work, adapting to changing business needs
Job Responsibility
Job Responsibility
  • Analyse operational and performance data to identify trends, themes, risks, and opportunities across Customer Roadside and Network teams
  • Gather, validate, and interpret data from multiple sources, ensuring accuracy, consistency, and relevance of reporting
  • Translate complex data and statistical outputs into clear, engaging narratives and actionable insights for non-technical stakeholders
  • Produce concise, user-friendly performance packs, dashboards, and insight summaries for operational leaders and senior stakeholders
  • Ensure insight outputs are accurate, timely, and aligned to business priorities and governance requirements
  • Maintain a strong understanding of operational processes and performance drivers to ensure reporting is meaningful and contextually relevant
  • Provide data-led insight and recommendations to support performance optimisation, change initiatives, and business improvement plans
  • Ensure reporting, analysis, and recommendations are compliant with quality standards and governance requirements
What we offer
What we offer
  • Employer contributed pension
  • Annual company bonus
  • Discounts on Insurance products
  • Generous holiday allowance
  • Flexible benefits package including optional health and dental insurance
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • Fulltime
Read More
Arrow Right

Insight Analyst

As an Insight Analyst, you'll turn data into actionable insights that drive perf...
Location
Location
United Kingdom , Warrington
Salary
Salary:
29000.00 - 30000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in mathematics, physics or a related field
  • Excel skills preferable, Power BI/SQL/Coding skills desirable
  • Analytical mindset with attention to commercial context
  • A self-starting approach to spotting trends and making recommendations
  • Comfortable working in a fast-paced, data-rich environment
Job Responsibility
Job Responsibility
  • Write SQL queries across large datasets to derive actionable insight
  • Develop engaging Power BI dashboards using DAX and Power Query
  • Support A/B testing and experiment analysis to evaluate the impact of marketing and product changes
  • Monitor and analyse customer behaviour to identify segments, trends, and retention/acquisition opportunities
  • Identify emerging patterns in player behaviour and product usage
  • Deliver clear insights to stakeholders that inform real business action
  • Work cross-functionally to support marketing, product, and customer performance
  • Contribute to a proactive, insight-led culture
What we offer
What we offer
  • A competitive rate of pay and pension contribution
  • Generous discretionary bonus schemes, incentives and competitions
  • An annual leave entitlement that increases with length of service
  • Access to an online GP 24/7, 365 days a year for you and your immediate family
  • Employee wellbeing support through our Employee Assistance Programme
  • Enhanced Maternity & Paternity Pay
  • Long Service Recognition
  • Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream
  • Fulltime
Read More
Arrow Right

Data Analyst, Customer Account Operations

Palo Alto Networks is looking for an accomplished Services Operations Analyst to...
Location
Location
United States , Plano
Salary
Salary:
93000.00 - 149500.00 USD / Year
paloaltonetworks.com Logo
Palo Alto Networks
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Engineering, Economics, or a related quantitative field or equivalent military experience required
  • Minimum 5 years of experience in analytics program management, hands on data analytics, or a similar role within a technology or consulting environment
  • Demonstrated expertise in data analytics tools and programming languages (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce Analytics, ETL processes)
  • Proven ability to automate complex reporting tasks and build scalable, repeatable analytics solutions
  • Exceptional written and verbal communication skills, with experience preparing executive-level reports and presentations
  • Advanced critical thinking, problem-solving, and attention to detail, with a track record of delivering error-free, high-impact analytical work
Job Responsibility
Job Responsibility
  • Lead end-to-end analytics for the AHM Strat-Ops organization
  • including the design, implementation, and optimization of data-driven analysis, insights, processes and dashboards
  • Drive continuous process improvement by implementation of automation solutions through the use of AI
  • Develop and automate complex reports and analytical dashboards using Tableau, Looker Studio, GCP BigQuery, Salesforce, SQL, and Python
  • Partner with the GCS Strat-Ops team for a coordinated approach to data analytics across Technical Services and AHM
  • Identify metrics to measure and produce weekly and quarterly reports on specific Key Performance Indicators (KPIs) that support AHM business objectives
  • Translate business needs into actionable data insights through reporting tools and AI to proactively identify trends, opportunities, and risks to inform leadership decision-making
  • Collaborate cross-functionally across GCS, Strategy, Sales, Finance, Product and Engineering to ensure data integrity, alignment, and execution of strategic initiatives
  • Author high-quality executive summaries, strategic reports and documents to communicate complex analytical findings to senior leadership and stakeholders
  • Ensure best practices in data governance, quality, and security are maintained across all analytics initiatives
  • Fulltime
Read More
Arrow Right

Commercial Finance Analyst-Customer Profitability

Do you want to turn complex data into commercial wins? We’re looking for someone...
Location
Location
Hungary , Dunaharaszti
Salary
Salary:
Not provided
coca-colahellenic.com Logo
Coca-Cola HBC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University degree in Economics or Finance
  • Professional experience in Controlling, Business Planning, Business Analysis, Accounting, or Financial Audit
  • Proficiency in Microsoft Office tools, with advanced Excel skills
  • At least intermediate level of English, both spoken and written
  • Proactive attitude and dynamic personality, not afraid of challenges
  • Strong desire for professional and personal development
  • Sense of responsibility for the supervised business area or process
  • Accuracy, attention to detail, and excellent communication skills
Job Responsibility
Job Responsibility
  • Act as a financial consultant for Key Account Managers. Prepare them for major negotiations with data-driven insights and "what-if" scenario modeling
  • Deep-dive into discounts and identify what’s driving growth, what’s leaking margin, and how to optimize trade spend
  • Own the quarterly and annual forecasting process for your scope, ensuring accuracy and alignment with business goals
  • Present financial performance and variance analysis to BU Finance and Business leaders, turning complex data into actionable stories
  • Evaluate Value Chains and New Product Developments (NPD) to ensure every new venture is a profitable one
  • Manage month-end close activities and ensure the accurate financial settlement of contractual agreements with our strategic partners
What we offer
What we offer
  • Bonus
  • Cafeteria
  • Home office (2 days/week)
  • Life and personal accident insurance
  • Medical insurance (Medicare)
  • Employee share program
  • Internal training, coaching and mentoring programs
  • Employee Assistance Program (life management and psychological counseling support)
  • Discounted meals at the on-site cafeteria
  • Unlimited product consumption at the workplace
Read More
Arrow Right

Portfolio Performance Analyst

We are seeking a Portfolio Performance Analyst who will consolidate and interpre...
Location
Location
Egypt , Giza
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Skilled in Microsoft Excel, Power BI, and data interpretation
  • Strong commercial or financial acumen, with familiarity in revenue and sales reporting terms
  • Effective communicator with excellent presentation capabilities
  • Experienced in analytical roles (minimum 3 years), with proven ability to build Power BI dashboards
  • Proficient in SQL scripting (preferably GCP‑based)
  • Fluent in English (IELTS 7)
  • Adept at managing multiple activities within tight timeframes
  • Possess strong problem‑solving and analytical skills
  • Understanding of customer information, data management systems, and related processes
Job Responsibility
Job Responsibility
  • Capture business requirements and define analytical scopes, schedules, dashboards, and toolsets used for commercial performance
  • Deliver high‑quality, accurate, and timely analysis that supports product and portfolio performance reviews
  • Enhance analytics frameworks in line with evolving business needs and digital capabilities
  • Support sales teams with ad‑hoc analytical requests covering team, product, and portfolio insights
  • Source, validate, and transform complex data sets into meaningful business intelligence that drives performance acceleration
What we offer
What we offer
  • Opportunities to work with advanced analytics tools and data technologies
  • Exposure to commercial, sales, and product performance operations across a dynamic portfolio
  • Engagement with cross‑functional stakeholders, enhancing both technical and business capabilities
  • A collaborative environment that values innovation, accuracy, and continuous improvement
Read More
Arrow Right