Customer Insight Analyst Job at 360 Resourcing Solutions (Abingdon)

Analyst, Customer Insights

The Customer Insights (CI) team provides consumer and market intelligence across...

Location

United States , New York

Salary:

66300.00 - 79000.00 USD / Year

Ann Taylor

Expiration Date

Until further notice

Requirements

Bachelor’s Degree required
1-3 years of relevant professional experience preferred (e.g., strategy, research, consulting, corporate retail)
Proficient in Microsoft PowerPoint, Word, Excel, Outlook
Experience with survey research platforms and statistical tools, like SPSS or Q, is a plus
Ability to interpret datasets, identify patterns, and visualize insights to tell a clear story
Intuitive understanding of consumer psychology, behavior and related business considerations
Strong attention to detail and high standards of accuracy in analysis and reporting
Experience or demonstrated interest in retail / fashion
Strong interpersonal skills and ability to prioritize requests effectively
Demonstrates curiosity, resourcefulness, and adaptability in a fast-paced environment

Job Responsibility

Collaborate with CI team leads and business partners to design and field projects in support of priority business questions
Support the execution of surveys, online customer communities, and other research methods, including questionnaire design, survey programming, and fieldwork monitoring
Analyze quantitative and qualitative data to identify patterns, themes, and insights
Prepare clear, organized data visuals and reports to communicate findings
Monitor macro customer, category, and competitive trends relevant to our brands

What we offer

Merchandise discount at select KnitWell Group brands
Support for individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

Customer Insights Analyst

In this role, you will not just report on what happened; you will define what ha...

Location

Germany , Berlin

Salary:

Not provided

Cherry Ventures

Expiration Date

Until further notice

Requirements

Product Owner for Data: identify the biggest opportunities for growth, pitch them to stakeholders, and own the roadmap from data ingestion to final strategic recommendation
Technically Fluent: comfortable writing advanced SQL, knowledge of Python or R
experience with modern data tech stack (GCP, dbt, airflow, mlflow) is a plus
Speak 'Business': ability to drill down complex technical topics to business stakeholders without losing nuance
be a storyteller who uses data to drive action
Strategic Catalyst: proactively challenge the status quo
act as a true analytics partner who actively shapes and influences company strategy

Job Responsibility

Build the 'Next Best Action' System: move beyond static segmentation to an automated decisioning system that selects and delivers the optimal next customer interaction for each customer based on business priorities
Solve the 'Leakage' Problem: diagnose value leakage across the customer lifecycle, quantify the economic upside of closing those gaps, and translate insights into strategic levers to improve retention, reactivation, and long-term customer value
Own the Full Data Stack: own the entire data journey - from ingesting and curating raw data to producing final analytical outputs
Steer the Business with 'Hard' Metrics: translate fuzzy concepts like 'customer experience' into rigorous economic trade-offs to guide executive decisions
Elevate Experimentation: design the testing framework for our most critical strategic bets, using uplift modeling to measure true incremental impact

What we offer

A €1000 annual L&D budget as well as individual coaching options
26 days of vacation, +1 day every year up to a maximum of 30 days
A mobility budget of 35 EUR per month for Deutschland Ticket subsidy
A cool discount off your personal Flink orders
A discount on your Urban Sports Club membership
Attractive company pension options
Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
Online discounts with Corporate Benefits and Future Bens
A modern and dog-friendly office in the heart of Berlin

Fulltime

Customer Insights Analyst Intern

In this internship, you will be at the heart of our strategy to maximize Custome...

Location

Germany , Berlin

Salary:

Not provided

Cherry Ventures

Expiration Date

Until further notice

Requirements

Currently pursuing or have recently completed a Bachelor's, Master's, or Ph.D. in a field such as Data Science, Econometrics, or Statistics
Know the basics in SQL
Have gained first experiences building statistical models in Python or R
Proactive problem solver with a curious mindset and passion for understanding customer behavior
Excellent communication skills with the confidence to present complex information clearly and concisely to senior leaders

Job Responsibility

Crack the Code on Retention: use causal inference to identify the root causes of churn and the true drivers of value
Bridge the Business Silos: work across different domains (Operations, Revenue, Pricing) to understand how different levers impact the customer experience
Steer Investment with ROI: quantify the economic impact of retention drivers to guide the business toward initiatives with the highest financial return
Translate Data to Strategy: turn complex analysis into a clear strategic narrative and present actionable recommendations to senior leadership

What we offer

26 days of vacation, +1 day every year up to a maximum of 30 days
A discount on your Urban Sports Club membership
Attractive company pension options
Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
Online discounts with Corporate Benefits and Future Bens
A cool discount off your personal Flink orders
A modern and dog-friendly office in the heart of Berlin

Fulltime

Business Intelligence Analyst - Customer Experience and Insights

The Business Intelligence Analyst plays a central role in supporting business in...

Location

Australia , Melbourne

Salary:

Not provided

APM Employment Services

Expiration Date

Until further notice

Requirements

Experience developing Business Intelligence reports and dashboards in Power BI and Excel using Power Query (M), DAX, VBA, and Excel formulas
Proficiency in SQL for data extraction, transformation, and consolidation across multiple complex datasets
Proven ability to develop robust data models and translate business requirements into actionable reporting solutions
Ability to translate insights into actionable recommendations that support strategic decisions and continuous improvement

Job Responsibility

Design, develop, and maintain scalable, user-friendly reporting and analytics solutions aligned with business and customer requirements, incorporating best practice design and user experience principles
Analyse reporting requirements to ensure metrics capture impact across all customer touchpoints and operational areas
Identify gaps in existing reports and implement improvements to provide actionable insights
Collaborate with Team Leaders and Operational Management to align reporting with workforce optimisation and customer experience goals

What we offer

Flexible / hybrid working arrangements
Purchased additional annual leave
Private health discounts
Opportunity to grow your career
Great work-life balance
Extensive learning opportunities
Networking programs
Employee benefits

Fulltime

Business Intelligence Analyst - Customer Experience and Insights

The Business Intelligence Analyst plays a central role in supporting business in...

Location

Australia , Geelong; Melbourne

Salary:

Not provided

APM Employment Services

Expiration Date

Until further notice

Requirements

Experience developing Business Intelligence reports and dashboards in Power BI and Excel using Power Query (M), DAX, VBA, and Excel formulas
Proficiency in SQL for data extraction, transformation, and consolidation across multiple complex datasets
Proven ability to develop robust data models and translate business requirements into actionable reporting solutions
Ability to translate insights into actionable recommendations that support strategic decisions and continuous improvement

Job Responsibility

Design, develop, and maintain scalable, user-friendly reporting and analytics solutions aligned with business and customer requirements, incorporating best practice design and user experience principles
Analyse reporting requirements to ensure metrics capture impact across all customer touchpoints and operational areas
Identify gaps in existing reports and implement improvements to provide actionable insights
Collaborate with Team Leaders and Operational Management to align reporting with workforce optimisation and customer experience goals

What we offer

Flexible / hybrid working arrangements
Purchased additional annual leave
Private health discounts
Opportunity to grow your career
Great work-life balance
Extensive learning opportunities
Networking programs
Employee benefits

Fulltime

Business Analyst, Customer Service

The Business Analyst (BA) is a critical role focused on driving operational exce...

Location

Sweden , Stockholm

Salary:

Not provided

Instabee

Expiration Date

Until further notice

Requirements

2-6 years of experience in a BA role in the Customer Service space
Preferably a degree in Analytics, Business Administration, Data Science, Statistics, or another related quantitative or operational field, or equivalent experience in a similar analytical or process-focused role
Strong Excel/Google Sheets skills
Ability to break down complex data, design scalable solutions, and manipulate/clean up messy and unstructured data
Advanced reporting expertise in creating dashboards, reports, and KPIs using tools like Tableau, Steep, or Power BI
Experience designing and building predictive models
Basic SQL Proficiency
Fluent in Swedish
Speak and write English fluently
Ability to influence and collaborate with senior leadership across multiple teams and departments

Job Responsibility

Data Analysis & Root Cause Identification: Leverage large datasets to conduct quantitative deep-dives, identify performance variance and cost drivers, and perform Root Cause Analysis
Reporting & Visualization: Design, develop, and maintain dynamic dashboards and reports for real-time, actionable insights
Trend & Forecasting: Analyze data across channels to determine interaction volume trends and service activity to develop business insights and forecast required staffing levels
Collaboration: Engage with stakeholders to align data initiatives and collaborate with business, data, and tech teams to ensure smooth data flow, integration, and quality
Process Evaluation: Evaluate customer service and operations processes to identify inefficiencies and areas for enhancement
Mapping: Evaluate and map current-state business processes to identify bottlenecks and areas for automation
Solution Modeling: Develop and model optimized future-state processes and solutions to reduce operational costs, improve agent productivity, and enhance customer experience
Strategy & Implementation: Develop and implement solutions and optimization strategies to meet company objectives
Advisory: Proactively advise customer service process owners on opportunities for process optimization
Requirement Gathering: Lead requirement-gathering sessions, translating high-level business goals into detailed functional and non-functional specifications

What we offer

Hybrid setup and flexible working hours
Modern, newly renovated office with a 360-degree view around Stockholm
Puppy friendly: Whole floor dedicated for furry friends
Fun & Games: Ping pong, Shuffleboard, Foosball, and a Karaoke Room
Parental Pay for Six Months
A Day Off on Your Birthday each year
Challenging environment, skill development, and the opportunity to set new processes

Fulltime

Customer Data Analyst

You will extract, analyze, validate and report on the core CRM performance metri...

Location

United Kingdom , Borehamwood

Salary:

Not provided

Blu Digital

Expiration Date

Until further notice

Requirements

Ability to analyze, interpret and mine disparate, raw data and identify actionable insights
Working knowledge of data integrity and visualizations tools
Excellent Excel skills
Excellent written/verbal communications skills
Proven ability to communicate the science of data simply to others to help educate on opportunities

Job Responsibility

Extract, analyze, validate and report on the core CRM performance metrics
Build insight from customer data across all channels
Manage and interrogate customer data
Develop insight aimed to inform decision making in acquisition and retention strategy
Drive customer lifetime value

What we offer

Fantastic benefits
Clear progression routes

Fulltime

Customer Experience Analyst

This role elevates customer satisfaction, strengthens loyalty, and improves over...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree
Bachelor’s degree and 6 months of experience
Associate’s degree and 2 years of experience
Proficiency English language
Customer Experience Management
Journey Mapping & Process Design
End-to-End OTC Process Knowledge
Customer-Centric Mindset & Service Orientation
Problem-Solving & Critical Thinking
Proactive Risk Identification & Mitigation

Job Responsibility

Build and maintain strong customer relationships to proactively understand evolving needs and expectations
Continuously supervise customer sentiment across channels to identify patterns, difficulties, and opportunities for service enhancement
Develop and manage feedback listening posts across the customer journey to gather actionable insights
Handle escalated inquiries through phone, email, and digital channels, ensuring timely, accurate, and customer-focused resolution
Document controlled operational procedures, SOPs, and customer interactions including compliments, complaints, and technical issues
Serve as a subject matter expert for OTC and service processes, ensuring operational documentation remains current, compliant, and reflective of standard processes
Support process improvement initiatives, including user acceptance testing (UAT) for system upgrades and new digital tools
Assist in troubleshooting operational challenges that impact customer experience or service reliability
Collect, track, and analyze customer feedback, performance metrics, and service data to generate insights and improvement recommendations
Prepare and support monthly and quarterly reporting on CX analytics, KPIs, and experience trends

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Customer Insight Analyst

360 Resourcing Solutions

Location:
United Kingdom , Abingdon

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 10, 2026

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Job Description:

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Contract Type:
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Job Posted:
January 10, 2026