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Customer insight administrator

believe housing

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Location:
United Kingdom , Bishop Auckland ▼

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

26082.00 - 27385.00 GBP / Year
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Job offer has expired

Job Description:

We’re on the lookout for a customer insight administrator to join the believe housing team. This is an exciting opportunity if you want to make a real difference. We believe in life without barriers. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We’re interested in your skills, knowledge and experience, as well as your personal values. We’re committed to supporting everyone here at believe housing and being an inclusive organisation.

Job Responsibility:

  • Providing administrative support and assistance to the Customer Insight and Engagement Teams
  • Managing the complaints workflow, logging, and maintaining accurate data in the Customer Relationship Management (CRM) system
  • Responding to customer and MP enquiries
  • Assisting with the coordination and implementation of the Tenant Engagement Programme to ensure that the customer voice is listened to and acted upon.

Requirements:

  • Triage customer contacts within timescales, giving advice and guidance on issue processing and resolution
  • Assist in replying to internal colleague enquiries regarding complaints and customer engagement
  • Processing and administration of compensation and local budget requests
  • Processing payments through purchase order system
  • Demonstrate a culture of collaborative working by maintaining effective relationships
  • Undertake ad hoc administrative duties as and when required
  • Work effectively with all office systems
  • Must be proficient in all Microsoft office packages such as excel, word, databases etc.
What we offer:
  • Annual leave entitlement (up to 33 days, plus four volunteering days per year)
  • Competitive pension scheme
  • Flexible ‘working the believe way’ patterns that put your wellbeing front and centre.

Additional Information:

Job Posted:
March 22, 2026

Expiration:
March 22, 2026

Work Type:
Hybrid work
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