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Are you organized, friendly, and great on the phone? Our client — an established, fast-growing home services company — is adding a Customer & Inside Sales Support Coordinator to their small but mighty office team. If you enjoy being the go-to person who keeps communication flowing and helps customers feel taken care of, this is a fantastic opportunity. This role is the central hub of the business—supporting customers, the sales team, and the operations crew. You’ll play a major role in revenue, customer experience, and first impressions—your work truly moves the business forward.
Job Responsibility:
Be the first point of contact
Answer incoming calls with professionalism and warmth
Gather details, document customer needs, and schedule appointments
Respond quickly to missed calls and web inquiries so no opportunity slips through
Own scheduling & coordination
Book inspections, estimates, and service visits
Manage sales calendars and support daily workflow
Send confirmations, reminders, and updates to homeowners
Support inside sales
Follow up on estimates that haven’t yet converted
Re-engage homeowners, answer questions, and schedule next steps
Keep CRM notes accurate and updated
Ensure a great customer experience
Call customers after work is completed to make sure they’re satisfied
Highlight additional services when helpful
Capture feedback and escalate any concerns to the team
Requirements:
High school diploma or equivalent
Strong phone presence & communication skills
Solid organization and multitasking abilities
Comfortable using scheduling/CRM tools
Customer engagement, inside sales, or customer service experience
Nice to have:
Warm, professional communicators
Organized and able to juggle multiple priorities
Confident on the phone
Comfortable with scheduling tools and CRM systems
Naturally helpful and customer-focused
Calm under pressure and proactive when things get busy