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Robert Half Logo Robert Half · Customer Service

Customer & Inside Sales Support Coordinator

United States, Bettendorf · Job Posted February 21, 2026
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Job Description

Are you organized, friendly, and great on the phone? Our client — an established, fast-growing home services company — is adding a Customer & Inside Sales Support Coordinator to their small but mighty office team. If you enjoy being the go-to person who keeps communication flowing and helps customers feel taken care of, this is a fantastic opportunity. This role is the central hub of the business—supporting customers, the sales team, and the operations crew. You’ll play a major role in revenue, customer experience, and first impressions—your work truly moves the business forward.

Job Responsibility

  • Be the first point of contact
  • Answer incoming calls with professionalism and warmth
  • Gather details, document customer needs, and schedule appointments
  • Respond quickly to missed calls and web inquiries so no opportunity slips through
  • Own scheduling & coordination
  • Book inspections, estimates, and service visits
  • Manage sales calendars and support daily workflow
  • Send confirmations, reminders, and updates to homeowners
  • Support inside sales
  • Follow up on estimates that haven’t yet converted
  • Re-engage homeowners, answer questions, and schedule next steps
  • Keep CRM notes accurate and updated
  • Ensure a great customer experience
  • Call customers after work is completed to make sure they’re satisfied
  • Highlight additional services when helpful
  • Capture feedback and escalate any concerns to the team

Requirements

  • High school diploma or equivalent
  • Strong phone presence & communication skills
  • Solid organization and multitasking abilities
  • Comfortable using scheduling/CRM tools
  • Customer engagement, inside sales, or customer service experience

Nice to have

  • Warm, professional communicators
  • Organized and able to juggle multiple priorities
  • Confident on the phone
  • Comfortable with scheduling tools and CRM systems
  • Naturally helpful and customer-focused
  • Calm under pressure and proactive when things get busy

What we offer

  • Hourly compensation + performance incentives/commission
  • Stable full-time role with clear impact on company growth
  • Supportive, close-knit team environment
  • Opportunity to directly influence customer satisfaction and sales success
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