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Customer Implementation Specialist

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Tripleseat

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Location:
United States , Concord

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

60000.00 - 70000.00 USD / Year
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Job Description:

The Professional Services Representative serves as a key ambassador for Tripleseat, playing a vital role in the successful onboarding of restaurant and unique venue customers to the Tripleseat platform. With a deep understanding of hospitality operations, this individual acts as the primary liaison during onboarding, ensuring client information is seamlessly configured into the system. By delivering exceptional service and hospitality-focused solutions, the Professional Services Representative helps clients optimize their event management and booking operations, contributing to Tripleseat's high customer satisfaction and renewal rates.

Job Responsibility:

  • Engage with restaurant and venue clients to understand their business needs, event workflows, and operational requirements
  • Conduct detailed discovery sessions to capture venue-specific information, ensuring seamless integration into the Tripleseat platform
  • Serve as a trusted point of contact, delivering hospitality-focused service
  • Configure and optimize Tripleseat sites tailored to the unique needs of restaurants and venues
  • Customize settings, implement best practices, and integrate venue-specific features
  • Validate all customizations to guarantee smooth operation and hand-off to the Onboarding Specialist
  • Collaborate with clients to align platform features with their event management workflows
  • Provide guidance on maximizing Tripleseat's features to streamline event scheduling, room configurations, and guest communications
  • Proactively identify opportunities to enhance venue efficiency and event execution
  • Respond promptly to customer inquiries, delivering clear, solution-oriented assistance
  • Conduct thorough follow-up on site edits, adjustments, and troubleshooting
  • Maintain ongoing communication during onboarding to ensure client expectations are met and exceeded
  • Actively participate in hand-off meetings from Sales to Professional Services
  • Collaborate with Onboarding, Sales, and Account Management teams
  • Share insights from venue interactions to contribute to process improvements and product enhancements
  • Identify opportunities for enhancing venue efficiency and guest experiences through platform optimizations
  • Contribute to the development of best practices that align with hospitality industry standards
  • Stay informed on platform updates, hospitality trends, and event management best practices
  • Maintain detailed documentation related to site configurations, customizations, and client interactions
  • Adhere to industry standards and company policies during the onboarding process
  • Support audits and compliance reviews by ensuring records are organized, accurate, and up-to-date

Requirements:

  • Customer-focused attitude with the ability to build rapport across hospitality teams
  • Familiarity with event management operations in restaurants, venues, or hospitality environments
  • Ability to prioritize and manage a high workload volume with precision and integrity
  • Desire to own, manage, and drive projects forward to meet deadlines and exceed customer expectations
  • Ability to work both independently and collaboratively across multiple workflows
  • Excellent written and verbal communication skills
  • Comfort with participating in and occasionally leading video calls with clients
  • Ability to proactively identify areas of improvement and streamline processes
  • Comfortable with web-based software tools such as Slack, Salesforce, and EverAfter

Nice to have:

  • 1–2 years in a customer service role within the restaurant, venue, or hospitality space with project management experience
  • Experience using Tripleseat Software is a plus
What we offer:
  • Competitive Medical, Dental, and Vision Insurance
  • Company Paid Life Insurance, Short- and Long-Term Disability Plans
  • 401(k) with Company Match
  • Parental Leave
  • Flexible Paid Time Off
  • Pet Insurance

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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