Customer Implementation Manager Job at CK Group (Sheffield)

Customer Implementation Manager - Enterprise

As a Professional Services Manager II at Axon Enterprise, you will be a key play...

Location

United States , Boston

Salary:

75525.00 - 120840.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Customer Implementation Manager - Enterprise

As a Professional Services Manager at Axon Enterprise, you will be a key player ...

Location

United States , Atlanta

Salary:

75525.00 - 120840.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Public Sector Program Manager / Customer Success Manager

Lead technical delivery, customer success, and relationship management with our ...

Location

United States , Ft. Bragg, Fayetteville

Salary:

Not provided

Unstructured

Expiration Date

Until further notice

Requirements

3–5 years of program management or customer success experience in public sector environments, preferably supporting the U.S. Department of Defense
Established relationship with USSOCOM and/or its components, gained through prior military service or direct business engagement
Ability to work regularly onsite in or near Fort Bragg, NC
Active SECRET clearance (TS/SCI eligibility strongly preferred)
Strong understanding of federal procurement, compliance, and delivery requirements
Experience reviewing and managing contracts, SLAs, and deliverables
Familiarity with machine learning, AI, or enterprise software integrations
Excellent communication skills to bridge technical and non-technical stakeholders
Proven ability to manage complex, multi-stakeholder programs with competing priorities
Ability to identify and pursue expansion opportunities within accounts, partnering closely with the account manager on growth initiatives

Job Responsibility

Own the end-to-end program delivery lifecycle for public sector accounts, particularly within the U.S. Department of Defense and Special Operations community, ensuring milestones, deliverables, and timelines are met
Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions
Ensure programs align with customer missions, security requirements, and compliance frameworks
Act as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and long-term value
Proactively collaborate with account managers to identify expansion opportunities and help customers unlock the full potential of the Unstructured platform
Own contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on contractual obligations
Manage subcontracts, build effective partner relationships, navigate procurement processes, and ensure adherence to federal standards
Guide customers through the implementation and integration of Unstructured solutions within existing workflows and environments
Translate technical capabilities into clear mission impact for both technical and non-technical stakeholders
Represent the voice of the customer internally, providing actionable insights to inform product roadmap and prioritization decisions

What we offer

Company offsites
Best-in-tech swag
Tools needed to do your best work
Medical, dental, and vision coverage from day one
Life and disability insurance
Unlimited PTO
Flexible parental leave
401(k) options
Competitive referral incentives.

Fulltime

Customer Success Manager-Manager

We are seeking a Customer Success Manager to lead strategic customer engagements...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

8+ years in international customer success roles, preferably in telecom, aviation, or IT services
Strong understanding of telecom products such as Fixed Line, Mobility, SD-WAN, Cybersecurity, IoT, SaaS, MPN, Cloud, and Unified Communications
Certified in ITIL 4, with expertise in service lifecycle management
Excellent communication and presentation skills
confident in engaging senior stakeholders
Technically proficient in transmission, LAN/WAN, MPLS, DSL, and SD-WAN
Commercially astute with experience in P&L management and financial analysis
Agile practitioner with proven conflict resolution and vendor management skills
Fluent in English
Demonstrates leadership, adaptability, time management, and customer advocacy

Job Responsibility

Serve as the primary contact for global airline customers at both presales and post-sales stages
Oversee end-to-end delivery of Vodafone services, ensuring adherence to SLAs, KPIs, and OLAs
Build and maintain strong relationships with senior customer stakeholders (VPs, Heads of Ops, Technology Directors)
Drive customer satisfaction strategies, including NPS improvement plans
Manage contractual obligations, service credits, and risk mitigation
Analyse service performance data and implement improvement initiatives
Identify upsell and cross-sell opportunities to enhance account profitability
Coordinate with internal teams, vendors, and airport IT operations to minimise service disruptions
Ensure compliance with industry standards (IATA, ITIL) and promote innovation through new technologies
Lead operational governance, including monthly and quarterly service reviews

What we offer

Opportunity to work with global enterprise clients across multiple regions
Exposure to cutting-edge telecom technologies and strategic customer success practices
Collaborative work environment with cross-functional teams and senior stakeholders
Career development through leadership, digitalisation, and innovation initiatives
Flexible work hours aligned with customer HQs across APAC, EU, and Americas

Senior Manager, Customer Operations

Senior Manager, Customer Operations leads a team responsible for managing end-to...

Location

United States , San Jose

Salary:

162240.00 - 243360.00 USD / Year

AMD

Expiration Date

Until further notice

Requirements

Extensive related industry experience with demonstrated semiconductor expertise
Substantial managerial experience
History of utilizing AI tools and driving adoption amongst team required
Solid managerial skills & project management experience
Possess understanding of business strategy and the ability to identify areas for process improvement
Strong problem-solving skills and the ability to implement solutions
Ability to write executive communications
Strong oral and presentation skills, and can discuss operational concept with customer, management and team
Strong Excel, PowerPoint and Power BI skills
Ability to manage conflict internally and externally

Job Responsibility

Manage customer-facing team which is responsible for all operational aspects between AMD and its customer
Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuity
Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners
Build consensus within team and help to remove obstacles for employees
Develop self and team, provide the tools and training to achieve goals, support career planning, and to enhance the organization’s capability
Mentor and coach team to proliferate knowledge and strive to close any gaps
Enable effective and efficient service through operational excellence and customer collaboration
Provide leadership and collect feedback in the implementation of new processes in support of the strategy
Engage with customers through quarterly business reviews and operational meetings
Provide guidance and support on operational issue resolution

Fulltime

Senior Product Manager - Customer Support

Are you looking for a new challenge? Fancy helping us shape the future of motor ...

Location

Italy , Milan

Salary:

Not provided

Prima

Expiration Date

Until further notice

Requirements

3+ years of experience building software products with tangible impact
Analytical and pragmatic: you break down problems, back up decisions with data, and keep your eye on the outcome
Clear communicator and adaptable: able to convey ideas across disciplines and cultures
fluent in English
Italian and Spanish are a plus
AI expertise: You recognize the potential of AI in transforming Customer Care, particularly through the development of Chat and Voice bots. You bring practical experience in deploying these solutions to drive real impact and efficiency
Tech-savvy: you’ve worked with complex systems and can navigate technical conversations with ease
Customer Care analytics expertise: experience with ticketing data, contact rates, resolution times, and support platforms (preferably Zendesk)

Job Responsibility

Define the product: alongside engineering and business teams, define the detailed roadmap and product specifications for all relevant solutions we will implement to support our customers and the business
Product discovery: work closely with customers, operations, data and other Product Managers to identify pain points and opportunities, validating ideas through research, experiments, and rapid iterations to ensure we build what truly matters
Prioritisation and planning: prioritise and plan the product development efforts with the development teams and your stakeholders
Product delivery: collaborate with a cross-functional agile team to deliver on your plans, organising and taking part in the day-to-day work, and making sure that everyone is working towards the same goals
Stakeholder management: your primary stakeholders will be the Customer Care team, but you will work with many other Prima departments, both locally and in the global organisation

What we offer

Work Your Way:Enjoy full flexibility – work from home, the office or a mix of both. Plus, work from anywhere for up to 30 days a year
Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you
Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support

Fulltime

Manager/Assistant Manager, Customer Analytics and Insights

Manager/Assistant Manager, Customer Analytics and Insights (3-year contract) at ...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Axa

Expiration Date

Until further notice

Requirements

Degree in Data Analytics, Computer Science, Mathematics, Statistics or related subjects
8+ years of relevant work experience, preferably in financial services or consulting firms focusing on data, analytics and CRM
Demonstrated expertise in developing data strategies, frameworks, and analytics solutions that drive measurable business impact
Strategic thinker with deep business acumen and ability to translate complex data insights into actionable recommendations
Excellent analytical and problem-solving capabilities with strong communication skills
Strong stakeholder management and interpersonal skills in cross-functional environments
Strong proficiency with data visualization and BI tools (e.g., Power BI, Tableau), and programming languages for data analysis (e.g., Python, SQL)
Good command of English, Cantonese and preferably Mandarin

Job Responsibility

Support the development and implementation of customer strategies aligned with business goals, translating business questions into quantitative analyses to inform decision-making
Conduct in-depth customer analysis to understand customer profiles, behaviors and trends, generating actionable insights to identify opportunities for customer growth and retention
Evaluate customer campaign performance by analysing key metrics and customer responses, providing business insights to improve campaign effectiveness and support test-and-learn initiatives
Develop comprehensive frameworks to systematically track customer initiative success against predefined KPIs and ensure alignment with strategic business goals
Analyze initiative performance data and model outputs to uncover insights that inform improvements and strategic adjustments
Monitor performance trends, identify areas of strength and optimization opportunities, and provide timely recommendations to support strategic planning and resource allocation
Define relevant KPIs and key metrics for dashboards to measure initiative and business performance
Design, develop, maintain and enhance dashboards and reports that visualize performance trends and enable stakeholder decision-making
Collaborate with cross-functional teams to ensure data integrity, relevance and consistency across all reporting outputs
Collect and consolidate data from multiple stakeholders into standardized formats to ensure accurate Group-level reporting

Fulltime

Business Program Manager, Customer Lifecycle Operations

Customer Lifecycle Operations (CLO) is part of Microsoft Business Operations and...

Location

United States , Redmond

Salary:

97600.00 - 188400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience

Job Responsibility

Support the design, implementation, and continuous improvement of complex global programmes across multiple CLO motions
Own end-to-end programme delivery, including scope, timelines, governance, risk management, and execution
Drive Rhythm of Business (ROB), ensuring alignment, accountability, and delivery against objectives
Define and manage success criteria, including KPIs, SLAs, OKRs, and programme performance metrics
Continuously re-invent workflows by eliminating waste and simplifying processes before automation
Integrate AI, automation, and Copilot capabilities into programme delivery to improve efficiency and outcomes
Proactively identify and implement opportunities to automate workflows, enhance reporting, and drive data-led insights
Champion adoption of AI-enabled tools across internal teams and vendor partners
Contribute to the evolution of AI-first, digitally enabled sales and operations models
Align programme execution with Microsoft’s commercial priorities, including pipeline generation, revenue growth, and customer retention

Fulltime

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Customer Implementation Manager

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