Customer Impact Enablement Manager Job at Multiverse (London)

Customer Lifecycle Enablement Manager

UpGuard’s mission is to make life easier for security teams. We meticulously cre...

Location

United States , Los Angeles;Seattle;Portland;San Diego;San Francisco;Santa Barbara;Denver;Austin;Chicago

Salary:

120000.00 - 150000.00 USD / Year

UpGuard

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success Enablement, Lifecycle Program Management, or direct CS/AM Leadership within a B2B SaaS environment
Lifecycle mastery: Deep understanding of the post-sales customer journey, with specific expertise in optimizing onboarding, adoption, value realization, and renewal phases
Framework design: Proven track record of architecting and deploying scalable frameworks (e.g., success plans, risk mitigation, EBRs) that drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
Content strategy: Strong content creation skills, capable of building high-impact playbooks, templates, and "value storytelling" assets that help CSMs articulate ROI
Program execution: Demonstrated success in building structured enablement programs—from certification paths to ongoing skill reinforcement—that result in measurable behavior change
Analytical mindset: Data-informed approach to enablement
ability to interpret health scores, churn data, and usage signals to identify skill gaps and prioritize initiatives
Facilitation excellence: Skilled facilitator confident in delivering training to diverse post-sales roles, capable of simplifying complex retention strategies into actionable steps

Job Responsibility

Journey Mapping: Define execution standards and create lifecycle maps (customized by segment) across the full customer journey: Onboarding → Adoption → Maturity → Renewal
Competency Development: Build role-based readiness pathways and certification programs for CSMs and AMs
Value Realization: Build adoption frameworks, maturity models, and customer success plans. Create templates and storytelling frameworks that help teams articulate value to customers
Handoff Excellence: Partner with Sales Leadership to define and enforce clear handoff standards, ensuring smooth transitions from Sales to CS
Risk Frameworks: Partner with RevOps to define risk indicators and churn patterns
develop frameworks for early risk identification and mitigation
Renewal Playbooks: Build playbooks focused on value-based renewal motions and train AMs/CSMs on navigating renewal cycle communications
Data Fluency: Train teams to interpret usage data, health scores, and customer signals to proactively manage account health
EBR Ownership: Own the Executive Business Review (EBR) program end-to-end, including structure, templates, standards, and certification
Executive Storytelling: Train CSMs and AMs to deliver executive-ready, outcome-focused EBRs that showcase measurable impact rather than just usage stats

What we offer

Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to give you time to recharge your batteries
18 weeks paid Parental Leave: Irrespective of parenting role
Personal Leave Allowance: This includes sick & carer’s leave
Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
Top-spec hardware: All team members will be provided with top-spec laptops for their role
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
Health Insurance: Health, dental, and vision insurance

Fulltime

Customer Success Manager

We are looking for an experienced Customer Success Manager to join our Post-Sale...

Location

United Kingdom , London

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
3-5 years of consulting, services, customer success, or account management experience
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships
Excited about the ways products can be used to accelerate business goals
Loves to learn about sophisticated technical products and to understand the intricacies of how they work
A teammate with a high level of integrity and a desire to assist your team

Job Responsibility

Customer Relationship Ownership: Serve as the face and voice of Highspot to customers in your portfolio
Deeply understand your customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement
Manage relationships with solution owners to drive product usage and engagement
Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels
Strategic Account Planning: Collaborate with customers to develop a mutual value plan
Analyze your portfolio, identify risks and opportunities, and prioritize for impact
Collaborate with your Account Management partners in the event of renewal risk
You will be responsible for identifying expansion opportunities
Partner internally with Deployment Consultants, Technical Account Managers, Support, and Professional Services to optimize customer implementations and resolve technical challenges
Value Realization: Help customers realize the full value of the Highspot platform

What we offer

Competitive compensation including equity
Flexible Leave Balance
Holiday week off between Christmas and New Year
Private medical insurance for you and your dependents
4 x death in service benefit
Income protection insurance
Company social events throughout the year
Meaningfully contribute to a compelling vision
Quarterly Recharge Fridays (paid days off for mental health recharge)
Access to Coaches and Therapists through Modern Health

Fulltime

Customer Enablement Specialist

The Customer Enablement Specialist will design and execute customer education an...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

Experience in customer enablement, education, or success within a SaaS or AI technology company (2+ years preferred)
Proven ability to design and deliver scalable learning programs and certifications using adult learning principles
Strong project management, collaboration, and presentation skills
Skilled at hosting webinars, virtual training, and community engagement initiatives
Excellent communicator who can translate technical concepts into accessible learning content

Job Responsibility

Design, launch, and manage ElevenLabs University, including curriculum development, course creation, and certification pathways
Build and maintain the Agent Builder Certification, developing assessments, learning paths, and resources to support customer upskilling
Lead customer webinars and feature trainings, from planning and promotion to delivery and follow-up, ensuring content reflects the latest product capabilities
Drive enterprise community growth through events, newsletters, and knowledge-sharing, spotlighting customer success stories and best practices
Partner with revenue leadership to establish the Customer Advisory Board (CAB) and execute a customer storytelling program that amplifies innovation and impact

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Senior Revenue Enablement Manager

The Senior Technical Revenue Enablement Manager is responsible for empowering te...

Location

United States , San Francisco; Austin; New York; Mountain View

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

10+ years in technical enablement and/or technical sales experience, preferably at a SaaS company
demonstrated strength conducting needs analysis and translating insights into actionable, role-specific enablement strategies with measurable impact
skilled at rapidly scoping and developing enablement strategies and scalable learning programs tailored to different technical roles and learning levels
experience with hands-on tools such as sandbox environments, demos and technical labs
excel at simplifying complex technical concepts into clear, compelling and actionable content
well versed in building skill-based and application-oriented learning experiences, assessments and certifications, utilizing adult learning theory, instructional design best practices and a breadth of enablement modalities
communicate effectively across technical and non-technical audiences, building trust and alignment trust with stakeholders at all levels
deep understanding of solution-based sales cycles, enterprise buying behaviors, value selling and both sales and partner motions
ability to work with ambiguity and achieve goals in a structured manner within a fast-paced and continuously evolving environment
agile and engaging facilitator

Job Responsibility

Develop and lead comprehensive technical enablement strategies that support sales, customer success and partners, engaging with the respective leaders as a trusted advisor to design and validate strategies
partner with sales, success and partner leadership, along with HR, to define and develop role-based competencies that inform key technical skills and behaviors
conduct regular needs analyses– data, interviews and stakeholder feedback– to identify knowledge and skill gaps across target audiences and translate these insights into enablement strategies and priorities
collaborate with stakeholders, including product, RevOps and target audience SMEs, to scope, design, and launch enablement programs and content aligned to identified performance gaps and business priorities, including technical certifications
design enablement programs that are multi-modal, recommending the right enablement modality based on the goals, behavior change and context
qualify incoming enablement requests across the business, vetting based on alignment with strategic priorities and impact on Atlassian’s enterprise transformation
enable front line managers to coach, reinforcing technical acumen, operational best practices and value selling skills
represent the voice of the field when engaging business stakeholders advocating for readiness requirements, priorities and audience relevance
conduct quarterly business reviews (QBRs) to assess enablement progress, capture feedback, and refine strategic direction
establish clear success metrics and continuously measure, track and enhance the impact of technical enablement initiatives

What we offer

Health and wellbeing resources
paid volunteer days
other perks and benefits

Fulltime

Revenue Enablement Program Manager

Degreed is seeking a Revenue Enablement Program Manager to design, scale, and de...

Location

United States

Salary:

140000.00 - 155000.00 USD / Year

Degreed

Expiration Date

Until further notice

Requirements

Enablement Expertise: Experience developing and executing programs that support revenue performance and behavior change
Learning Design & Delivery: Skilled at creating onboarding paths, certifications, and ongoing enablement content
Program Management: Organized and results-driven, with the ability to manage multiple initiatives at once
Data-Driven Mindset: Comfortable defining KPIs, measuring impact, and iterating based on insights
Tool Fluency: Hands-on experience with Gong, Salesforce, Outreach, LinkedIn Sales Navigator, Gainsight, etc.
Cross-Functional Collaboration: Strong partnership skills with Sales, CS, Product Marketing, and RevOps
Coaching & Feedback: Able to review call recordings and presentations, delivering constructive guidance
Adaptability & Innovation: Brings fresh ideas and explores new technologies (including AI) to enhance enablement

Job Responsibility

Support Revenue Teams – Align enablement programs to support Sales, Customer Success, and Account Management teams, ensuring each has the training and resources needed to succeed
Design Learning & Onboarding Programs – Develop and manage structured onboarding, ever-boarding, and product certification pathways to drive faster ramp-up and higher engagement
Create & Maintain Enablement Resources – Build and continuously update playbooks, product guides, case studies, Gong call libraries, and competitive insights that are relevant, accurate, and easily accessible
Optimize the Revenue Tech Stack – Lead optimization and adoption of enablement tools and technologies, ensuring teams maximize their use of Gong, Salesforce, Outreach, and related platforms
Measure & Report Impact – Define and track key KPIs (e.g., ramp time, productivity, certification rates, retention, win rates) to measure program effectiveness and inform continuous improvement
Innovate Enablement Programs – Stay ahead of industry best practices, leveraging new technologies (including AI) to enhance enablement, learning delivery, and automation
Coach & Share Best Practices – Review presentations, demos, and client interactions, providing constructive feedback and identifying patterns of success to scale across teams

What we offer

We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success

Fulltime

Senior Manager, CSS Enablement

We are seeking a strategic and results-oriented Senior Manager, CSS Enablement t...

Location

United States

Salary:

121500.00 - 190350.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

Minimum 10+ years of experience in customer support, learning & development or training enablement
Minimum 6+ years as a people manager
Strong strategic thinking skills with the ability to connect day-to-day enablement work to larger organizational goals
Proven success leading high-impact, cross-functional enablement or learning programs with measurable business outcomes
Demonstrated experience building and scaling global enablement programs that drive adoption, engagement, and performance
Data-driven approach with the ability to analyze performance metrics and translate insights into action for the team
Comfortable operating in ambiguous, fast-changing environments, balancing strategy with hands-on execution

Job Responsibility

Lead and develop a team of CSS Enablement Partners, providing coaching, mentorship, and career development while driving alignment to team and organizational goals
Define and execute the global CSS Enablement strategy, ensuring programs address key capability gaps, improve operational efficiency, and support evolving business priorities
Establish success metrics and reporting to measure the impact and ROI of enablement programs, leveraging data to inform continuous improvement
Foster alignment and collaboration across business groups to reduce silos and drive a cohesive approach to customer support enablement
Represent CSS Enablement in cross-functional forums, influencing priorities and ensuring the voice of CSS is reflected in global programs
Communicate program goals, progress, and outcomes in clear and engaging ways, tailoring messaging for executive leadership updates

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

Senior Customer Success Onboarding Manager

The Customer Success Onboarding, Sr. Manager is responsible for assessing, desig...

Location

United States , San Francisco

Salary:

143500.00 - 230500.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

10+ years experience scoping, planning, designing, developing and implementing effective onboarding solutions for customer success or sales, at a technology company
Deep understanding of the customer success best practices, sales process, enterprise selling skills and sales methodologies
Experience working directly with sales and/or customer success to understand their learning needs and vet content
Consultative approach and proven track record of effective collaboration and ability to influence at all levels of an organization
Ability to work with ambiguity and achieve goals in a fast-paced and continuously evolving environment
Well versed in building skill-based and application oriented learning experiences
Agile and engaging facilitator
Exceptional written and verbal communication skills
Strong program management skills
Proactive, self-directed and results-oriented

Job Responsibility

Engages customer success and business leaders to gather and prioritize competencies, and onboarding requirements, to inform the onboarding strategy
Develops comprehensive enablement strategy for onboarding, including role-specific tracks and programs, and secures executive sponsorship across customer success and business leaders
Calibrates and aligns divergent requirements as needed and ensures onboarding program aligned to evolving priorities and GTM strategy
Engages the target audience to vet and refine onboarding program objectives, components and content
Designs learning experiences and collaborates with subject-matter-experts across the business to create the supporting content and exercises
Defines the role of customer success management coaching in driving onboarding effectiveness
Develops the tools and resources to help customer success management coach their teams
Leverages executives for onboarding delivery – from identification, to talking points, to preparation – to elevate the impact of the program
Conducts pilots to gather field feedback and refine programs
Defines and measures KPIs for program effectiveness, leveraging insights to drive continuous improvement

What we offer

Health and wellbeing resources
Paid volunteer days
Bonuses
Commissions
Equity

Fulltime

Senior Partner Enablement Readiness Manager

The Partner Enablement Readiness Manager acts as a strategic consultant to the b...

Location

United States

Salary:

126900.00 - 198575.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

Build and maintain a multi-quarter enablement strategy
Develop strong, consultative relationships with stakeholders
Drive alignment among stakeholders with differing priorities
Conduct regular needs analyses
Design enablement programs that are multi-modal
Leverage change management tactics and champion networks
Qualify incoming partner enablement requests
Conduct Quarterly Business Reviews (QBRs)
Establish clear success metrics
Create detailed project plans for all enablement activities

Job Responsibility

Act as a strategic consultant to the business
Develop and execute enablement strategies that empower our partner ecosystem
Identify, prioritize, and deliver targeted learning solutions
Enable partners to confidently sell our solutions and drive mutual growth
Build strong relationships and leverage deep partner acumen
Translate business priorities into impactful and measurable enablement programs
Equip partners with the knowledge, skills, and resources needed to drive productivity, accelerate revenue, and strengthen customer outcomes
Ensure enablement programs are widely adopted, scalable, and recognized as key drivers of partner and business growth

What we offer

Health and wellbeing resources
Paid volunteer days

Fulltime

Customer Impact Enablement Manager

Multiverse

Location:
United Kingdom , London

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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Customer Impact Enablement Manager

Multiverse

Location:United Kingdom , London

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Job Description:

Job Responsibility:

Requirements:

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